DHGate.com
reviews and complaints

Hi,
The shipment that I was paying before 2 mounths from now didn't arrived at all.
I what my money back or my watch to arrive to me.The name of the seller that didn't give my information from 10days is "njshao 1982", my shipment number is"[protected]" and the tracking number is RP042047162CN.
My watch never arrive and the seller didn't give any fit back he didn't take care of me at all!I was very correct but no correctly behavior from the other side !
I what my money back or my watch !

[protected] My name is Debora P, I recently made an order for wedding dress in early sept. Not only did seller change deadline for shipping three times: 19.09.18, 29.09.18 then 08.10.18; I complained abt these several times but specifically indicated the dress I wanted. Shipment was set to arrive on Monday 15th Oct, it was delivered Tuesday 16th via fedex...When I saw dress was broken and upset, I was ripped off, however, attempted to agree with seller attempted everything but sellers ultimate proposal is to refund me a $100.00 for a dress I paid 214.67, with excuse that he is intern and will loose job, how is it my fault they use an apprendice for job, thus whole procedure is long and uncalled for...Im so disappointed, I need my money to get another dress, I was to have pre wedding pictures on sunday 21, but this has to change...I ordered from other sellers who were okey, but ture lover just made you loose a valuable customer. He also submited value claim of $40, now if he registers that dress cost 40, why should i have to pay more if i nva ordered, why should i pay shipping when he had an intern screw up order. Please help

Frustrated customer

A few weeks ago I purchased trainers from DHGATE but when the item was delivered the size was correct but the upper of the trainers were big and flimsy and my feet would slip from trainers it was impossible to wear so due to already having previous orders of trainers from DHGATE I asked for the item to be returned they would not allow this I then asked for a refund I then got abusive email from the seller so after contacting customer service they was just as bad the outcome was they did not listen or response to my concerns all they did say was it was the correct size that was delivered I then asked the person dealing with my complaint to pass on to a manager to review and look at my complaint this was never done

I purchased boots from this seller 'kvolll' on the 13.08.18 for a total of $52.84 after not receiveing them and still not been able to track them, i messaged ' kvoll' several times to no reply. When they finally replyed it was very short and unhelpfull. This is now OVER 2 MONTHS !. I have still not been able to track them or get any kind of refund, compensation or even an apology for this appalling customer service!. I would very much like to get this resolved asap so I can feel comfortable shopping on dhgate agian.
Regards
[protected]@gmail.

I have sent 6 messages to besthunter regarding this item they have replied twice asking for my order number. The problem is that the telescopic rifle scope mounts are to small for this size of scope 6*24*50. I have informed them of this. I have even sent them 3 pictures showing the scope does not fit. 1) That the mounts for the scope are to small in height. 2) The yardage adjustable front sight bell that you adjust the distance to the target is touching the barrel so you cannot adjust the yardage to the target unless you remove the scope every time you try to take a shot, it also shows the mounts are not tall enough to fasten onto gun barrel mounting rail. 3) This rifle scope is therefore not fit for purpose. I would appreciate it if you would get in touch with this Trader to Resolve the issues I have with Besthunter if you cannot resolve the problem I would appreciate a refund. Yours Sincerely Mr Terence Mitchell. My Order number is PO # [protected]. Tracking number. LZ834705142CN. Ordered and paid on. 18-09-2018.

I ordered a pair of sunglass from the seller brand_glasses on July 30, 2018 $13.21. I have spent hundreds of dollars with DHgate over the past year. I have a couple small issues, but this seller will not answer me anymore and when they do it is just random crap that does not solve the issue. Like telling 3 times that is at the post office. It is not at the post office. I have contacted them and visited the office several times and they have assured me that it never arrived. The last tracking update was at the beginning af August. I would like another pair or my money back. Additionally I would like a free item to compensate me for the stress, time wasted and the fact that the item was meant for the summer which has now passed.

I bought a Xiaomi Robot vacuum cleaner from seller Eternal88. The sale went as they all do and the item was supposedly posted. Several weeks later I received a message saying that my item had been delivered and the transaction was completed, without me actually verifying that I'd received the item, which I had not. I made contact and was told that the item had been sent, but had been sent to the wrong address. I then requested a refund of my money which was approved by DHgate. I have now been waiting for approximately 4 months with no refund to be seen. I have since learnt that Eternal88 no longer has a store with DHgate, but the replies I get to my messages to customer service continue to suggest that they're monitoring that ex-sellers account and will forward me my refund as soon as there is enough money in their account. I have informed them that the seller no longer exists and that therefore there will never be enough money in his account to refund me. They are either stupid, or they jus refuse to recognise the fact that I am now, and will always be $400 out of pocket because some dodgy [censored] on their website. My frustration with their pathetic assistance has been borne out in the emails I have sent them now they will not even reply to my emails. They are a disgraceful excuse for integrity. They should be ashamed of their bad business ethics.

I have been waiting for my refund for almost one month. Here is my last interaction with DHgate:

We are pleased to inform you that DHgate will be processing a partial refund of 205.00 USD on order [protected]. Your refund will be deposited into one of the accounts listed below based on your payment method:
Visa/MasterCard: Processing takes approximately 10 to 15 business days (refund credited to your credit card account)
American Express: Processing takes approximately 4-6 weeks (refund credited to your American Express account)
Worldpay: Processing takes about 2-3 business days (refund credited to your DHpay Account on Dhgate.com)
Moneybookers: Processing takes about 10 to 15 business days (refund credited to your Moneybookers account)
Bank transfer/ Western Union: Processing takes about 2 to 3 business days (refund credited to your DHpay Account on Dhgate.com)
For additional assistance on refund times, please visit DHgate's Help Center. Thank you for continuing to be a valued DHgate customer.

Sincerely,
DHgate Resolution Center
DHgate.com

One of the worse site ...they cheated my $70 ...my order no [protected]...buyer seller agreement for refund $70 ...dhgate also send confirmation email for refund ...next day they converted it to coupans ...my question
1. why they confirm it will be refunded to your account
2.seller said we have refunded dhgate not paid
3.customer care also confirmed your refund will b done in few days

still they have not refunded single $ ...highly cheating going on here...
also they have no higher level authority for resolution ...dont buy from dhgate

PO#[protected]

seller: jackli118

Bought from this website: https://www.dhgate.com/product/autumn-winter-men-fashion-pigalle-skateboard/393932723.html

I got a tiny 12cm*12cm parcel without anything inside.

It supposed to be a jacket, please let me what is going on.

Seller stop giving feedback. I am so angry as it is on purpose. How can you put a jacket in such a tiny bag?

I request refund.

I bought an item from dhgate and was charged twice. I have not been able to get any information from dhgate and their customer service is completely non existent. They only show one transaction on thier end and the one item is supposed to be shipped and I have received confirmation for that one, which is fine. However, the other item doesn't exist supposedly and has no record of being shipped (if the transaction came out on the same day I should have 2 orders shipped, right?). But no.

I have continuously attempted to resolve this. They are the worst. Beware. Low prices but youll end up paying twice so how low are the prices really?!

I will never shop with them again!

I paid $50 in FEB 2018 for products which I never received till date JULY 2018. Consistent follow up with seller was useless. Registered a complaint through chat and email but nothing worked. Funny customer service, they want us to contact the seller for refund. How can DHGate release payment when the customer order is not delivered? When they have the authority to release our payment I surprised they want us to contact seller for resolution. Then why do you have a customer service in place? The buyers can directly deal with the sellers. DHGate is not able to resolve this $50 issue and Im not sure how they will manage bigger disputes. Seems like not only the seller cheat here but also DHGate itself is a scam. I had posted the review in the product page but no resolution. Multiple follow up with the customer care but a useless message telling to contact the seller and no other solutions. Very very very disappointed. I will never suggest this site for anyone and if anyone is using this site I will straight forward inform them not to rely. I will keep posting this review everywhere possible until I get a solution for the dispute.

This is for PO# [protected], bought on 6/23/18 from seller EASYHAIRPRODUCTS. I wanted to buy some hair for braiding. I did my research and noticed that easyhairproducts had a high/good ratings. I contacted the seller BEFORE purchase and asked if the hair was for braiding/twist (as I didn't want a weave). They confirmed it was. So I purchased 3 lengths: 12, 14 and 16 inches.

I got the hair and noticed that it had a weft (usually this is for weaving), and 4 inches of waste/straight hair. That means to use the hair for braiding as intended you would have to cut off the 4 inches of hair dramatically reducing the length of the hair.

Also, the supposedly 16 inches bundle was actually 13 inches! I contacted the seller and told them I would like to return the hair; the hair had waste hair included in the length and the wrong length was sent. They went back and forth that I used the hair. I sent pictures through the chat that I only looked at the hair. It's the same as received. After over 20 emails, the seller finally agreed to give me a $20 discount if I promise not to write a review/feedback. I disagreed because $20 wasn't enough for me to allow them to rip off another customer. We exchanged 33 emails before I opened a dispute with DH GATE.

To get information on how to do this I did an online chat and the representative told DH GATE would not release the money to the seller until the dispute was resolved and "I'm happy."

I opened the dispute on July 10, 2018 and an analyst by the name of Lucy emailed me on 07.11.18. She requested "evidence" and I sent you pictures showing the length of the hair, the weft and the waste hair. she emailed me back, thanking me for the "strong evidence" and agreed that the waste hair shouldn't be included in the actual length of the seller must have a disclaimer on the site. She told me not to worry I will help you. Days past without a word. I kept emailing her until 07.22.18 she sent me an email that the seller sent her pictures of the hair they sold me. There were no attachments. I responded and asked how could the seller have pictures of the hair that I have in my possession. I know they do not take pictures of every bundle of hair they sold and they was no picture attached to her email.

I emailed her her on July 30th and 31st, no response. I did an online chat and was informed that the money was released to the seller! I was in shock. The dispute was still open. I was told DH GATE would not releasde the money until it's resoleved. I looked at the account and it says dispute closed.

The representative "Sid" ask me to show him screenshots of emails with Lucy. He noted that she said there was strong evidence so he wasn't sure why she released the money and closed the dispute (and didn't inform me). He was going to send her a message to reopen the case.

Well Lucy contacted me the day after the online chat, on 08.02.18, stating now that she has the evidence she'll contact the seller! Can you believe it? All those emails I sent her, all those pictures, and she agreed with me, then she ignored my emails for weeks, then released the money to the seller and closed the case.

DH GATE is a allowing some of these Chinese sellers to rip off Americans. But I won;t stop until I get back my money.

I should note that the seller wanted me to send back the hair after the dispute was opened and I disagreed. They wanted me to send the hair back, then they could lie that it came back damaged and so they would get both the hair and the money! (this was what I wanted to do before the dispute and they refused to pay the shipping after sending me the wrong hair and incorrect length).

Someone should make DH GATE accountable. Buyers are using their site and relying on them to screen their sellers or intervene honestly when a crooked seller slip through and rip off someone. "Lucy and Easyhairproducts are Chinese and probably had side conversations and decided to stiff me.

I need my money back/refund! DH Gate please do the right thing.

Florida Jaser Nshaiwat
1 hr ·
I bought this item and it is in no way what you see in the picture, tried contacting seller, and it costs the buyer $60 to return product, and seller won't pay for the return shipment fee, I have been contacting dh gate for about 2 months now with no resolution to my refund for this item, it is made of very cheap material and again it is in no way shape or form what it looks like in the picture! Seller turned off notifications and won't even respond to dh gate team! This seller sends you a product that is not the product pictured

https://www.dhgate.com/product/2017-white-ivory-todder-baby-dress-baby-girl/393511379.html Order NO:352439295

https://www.dhgate.com/product/sexy-leopard-v-neck-prom-dresses-sweep-train/190311438.html Order NO:352439294

hi, i tried to purchase a backpack and have been given the run around, not sure what is going on but i do have the emails exchanged as follows...

raleighte 2018-06-29 22:13

hi dear you order the bag it is not perfect, can you change this very close nice bag of the photo instead? please write me bag immediately thanks
Files: 99.jpg
lizbailey_lXP 2018-07-03 06:11

Have you any others to choice from, my daughter had her heart set on the one we ordered and does not like this one ... thanks
lizbailey_lXP 2018-07-04 09:55

If you havent any more bags can you please reimburse my payment ... thankyou
raleighte 2018-07-05 02:20

or you can change other nice bag in my fashion bag shop, just give me the link and the photo thanks
lizbailey_lXP 2018-07-05 19:23

Hi, and would i be able to get the black/pink colored one of these...
'2018 Hot Sell Women Printed Real Leather Handbags Shopping bag Brand Ladies Shoulder Bag Wallet Messenger Bags Cosmetic Handbags Purse Tote'
lizbailey_lXP 2018-07-11 14:31

I still have not received my bag i ordered, thankyou
lizbailey_lXP 2018-07-11 14:33

this is the message i got for tracking the item ... ePacketLZ520685498CN

Tracking information not available yet. Please contact the seller for more details.
lizbailey_lXP 2018-07-14 06:57

Hi and sorry to bother you, but can you please let me know if i have an order on the way, thankyou.
lizbailey_lXP 2018-07-16 16:37

Hello again, it seems there have been some problems with my order, if you could PLEASE reimburse me the amount below... this is the statement from my bank the day i made the order for bag and postage, thankyou.

DEBIT CARD PURCHASE DHgate.com REDHILL GBR This section displays date and amount of the transaction.
Transaction details
Transaction date 21 Jun 2018
Amount -$63.27 Details This section displays transaction information including to/from, payment method and reference details other than the transaction narrative.
Table containing transaction details
Transaction ID 42a2872d-7575-e811-9af8-[protected]

Those are the emails that have been swapped, the person on the other end has failed to get back to me for a while, can you please follow this up, Im pretty sure ive given you all the information you need, thankyou.

Liz Bailey

On 22/6/2018, I order A Men Shoulder sling backpack for US 58.66, thr payment is defuct From my debit card. on 25/6/2018 I received email stated that my order has been shipped out with tracking no. LZ504331077CN and can get updated logistics information within 7 days. But every I check, there were no information available, so I checked in China Post, it show that there is no shipping record. This mean that all the while, my order were not sent as claim by the seller "tvoguet", and every time I try to online chat
With him, immediately it turn to "we are available.. leave messages, get back assp, etc." But the questions/messages were never answer Or reply. Now it already 27 days, I never receive any news From the seller. Therefore, I hope dhgate can take immediate action to resolve my problem.
Thank you.
From, david tay

They went and cancelled my order without notice. Put a hold on my account to verify my card after using that same card for multiple purchaes already. Asked me to confirm my i.d. via pictures of my credit card. Also asked for pictires of my cvv code which i declined. Then was prompted to send those pictures to safety centre which i did. Now they are claiming they never received my information after answering me two days later in the exact same email thread that the photos were sent in. Im smelling fraud.

Item was asked for specific date they said they could do. Then problem with customs according to seller, said would resend I said not to bother. They said they would refund me. They ignore my messages and I have opened a dispute. I wanted to get in touch with your sales manager tony as customer services are useless... Just repeating the same advice open a dispute... Where is my refund?. People like eyedeal turn any experience with dh gates into a bad one... I have been told to check the pist office.. Cant without a card saying attempted delivery.. They arevjust stalling please refund immediately thanks rg

Dear sir,
We had purchased the mention product AKS DECTECTOR for PO#[protected].
Before sending this product we had informed the concern to check the item and ship it
as it is long route from the place of receiving. As soon as we received the courier we found
the CD was blank in which we did not find the system of working.

Next we had sent mails about the problem of the item, Light indicator on the penal box was not working
and we had checked on the fields, ground, and wild forest, it moves to direction but not rotating
on the material, as we compared on youtube.com. Many times we mailed along with video
there is no proper reply for it. This item is useless for what we wish, it is sort that we have wasted
our money simply, so we request to check this or replace it which rotates or pay back our amount.
So please assume this as final complaint.

Though I would try getting a piece of equipment for my spa from DHgate. BIG MISTAKE! got the machine in on Thursday afternoon and packed my new toy to discover there are no instructions or manual. Find instructional video on YouTube and followed it step by step. Turned it on and the computer face of the machine would now boot up. Just a blank screen. Research everything I could find to make the computer face to boot up and nothing. Can not get any help at DHgate. Started a Dispute and now they say they can only help me if I close the dispute. Has anyone disputed DHgate and did you get your money back? I think I am screwed. Over $500.00 Ouch!