Commonwealth of Massachusetts / MassHealth review: The rude agent not star for him

Today, at 11:06, I called to check the status of my mother-in-law's MassHealth insurance application. The first customer service representative let me know that the application has been approved and that she will transfer my call to the enrollment department. A representative pick the phone up and she asked that was my mother in law older than 65. I answered "yes," and she transferred my call into the department, which takes care 65 years older. The representative started the conversation, and I gave the information about where we lived and the location where our family goes for doctor's appointments. All of a sudden, she asked me to hold because she experienced some difficulties with enrollment. I held long, and at 12:16 pm, a gentleman appeared so rude and got mad with me. His language wasnot suit for customer service, so rude, not good at all. We don't expect that behavior from your table. Stope being rude, and people expect the service and solution. I asked him why you were being rude. I was on hold for enrollment and asked to stay on hold for the previous customer service, and he hung up the phone at 12:18 pm today, which means he failed to provide a solution.