Menu
Write a review
File a complaint
Deluna Management Services Profile

Deluna Management Services

www.delunamanagement.com

Learn how the rating is calculated

1.0 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Deluna Management Services Complaints 3

ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Deluna Management Services Deluna was hired to be the property management company for a house in Pensacola, FL

Deluna was hired to be the property management company for a house in Pensacola, FL. They haven't done their job. Deluna approved renting my home to a felon with 2 pitbulls. They didn't communicate or get my approval to allow this tenant to rent my home. Upon a visit in January , the tenant has trashed my house. After numerous requests to see the lease, there's been no answer. I also haven't received any rent payment for January and February . And haven't received a 1099 for 2020. They're also refusing to answer my texts or phone calls to resolve this situation.

Read full review of Deluna Management Services
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Deluna Management Services We hired Deluna Management Services to manage our rental property (4 units) in December

We hired Deluna Management Services to manage our rental property (4 units) in December . But we weren't happy with their service and had trouble communicating with them, so we decided to take over managing our investment ourselves. We stopped working with them in October and when we looked at our financial report, we found several mistakes in how they billed us. We've been trying to sort this out with Deluna, but it's been four months and we still haven't received the money we're owed. It's really not okay and it's not professional. We've sent them lots of emails and left messages, but they haven't responded. We even tried reaching out to the owner a few times, but it didn't do much. They did make a few deposits into our bank account, but they didn't explain what they were for. When we asked for clarification, they didn't respond. Finally, after three months, they transferred our tenants' security deposits to us, but we're still waiting for the refund we're owed.

Read full review of Deluna Management Services
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Deluna Management Services This company took my money from my deposit without any reason

This company took my money from my deposit without any reason. I rented an apartment in Pensacola, FL managed by Deluna Management Service from Feb 2019 to June . When my lease ended, Deluna kept some of my deposit for "cleaning bathrooms/kitchen". In Florida, landlords can't charge tenants for normal wear and tear. Cleaning the apartment between tenants is the landlord's responsibility and they can't make tenants pay unless there's damage beyond normal wear and tear. During my lease, there was no damage to the property. I told Deluna about this, and they showed me pictures that proved there was no damage. But they didn't explain why they still took money from my deposit. Here are some videos I took right before I left the apartment for good: 1. https://youtu.be/XN6M8XbJBqE 2. https://youtu.be/5jOz01n-GbI 3. https://youtu.be/2aKXq93TuUo

Read full review of Deluna Management Services
Hide full review

Is Deluna Management Services Legit?

Deluna Management Services earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Deluna Management Services to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Deluna Management Services is known for their high standards and safety. If you're thinking about dealing with Deluna Management Services, it's wise to check how they handle complaints.

We found clear and detailed contact information for Deluna Management Services. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Delunamanagement.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Deluna Management Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Deluna Management Services has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

Overview of Deluna Management Services complaint handling

Deluna Management Services reviews first appeared on Complaints Board on Aug 30, 2023. The latest review Deluna was hired to be the property management company for a house in Pensacola, FL was posted on Sep 5, 2023. Deluna Management Services has an average consumer rating of 1 stars from 3 reviews. Deluna Management Services has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Deluna Management Services Category
Deluna Management Services is ranked 73 among 107 companies in the Consulting category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.