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DebSpecs

www.debspecs.com

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4:15 am EDT
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DebSpecs Disappointing Shipping and Customer Service Experience at DebSpecs

Went to DebSpecs to order me some glasses, but it took them like 5 days just to get around to "processing" my order. I was getting a little antsy waiting around, so I decided to give them a call and see what was up. They told me they'd be shipping it out tomorrow, so I was like okay cool cool.
BUT THEN, two more days went by and my stuff still hadn't shipped. That's when I had it and gave them another call, but this time I cancelled my whole order. I was out here waiting for glasses like a fool!
I mean, dang, if they're trying to be the online shopping place to be, they gotta work on their shipping speed. And don't even get me started on customer service, because I didn't get a single sorry or apology out of them when I called. Like, hello, I'm trying to give y'all my money and you're not even being polite about it.
Overall, I wouldn't recommend DebSpecs to anyone. Stick with a place that actually knows how to handle orders in a timely manner and cares about their customers.

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Alsimball
San Francisco, US
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Dec 02, 2023 3:55 pm EST

Bought a pair of readers and week after I got it the lens started to pop out. Call customer service after two tries they did call me back. Said that they were going to send me a a call tag, but they never did called and sent emails and never heard from them again. Stay away from the site.

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DebSpecs reviews first appeared on Complaints Board on May 31, 2023. The latest review Disappointing Shipping and Customer Service Experience at DebSpecs was posted on May 31, 2023. DebSpecs has an average consumer rating of 1 stars from 1 reviews. DebSpecs has resolved 0 complaints.
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DebSpecs Category
DebSpecs is ranked 14 among 15 companies in the Eyewear category