David's Bridal review: Terrible customer service - be aware

I space ordered a dress for my handicap mom for her grandson‘s wedding. It came in and did not fit and after a few weeks trying to return it proved very difficult. Space I tried to return online and it would not pull up my order, then went to the local store and they cannot help me because they said I tried to do it online which is not correct. I never even was able to pull up my order. Then I tried calling customer service. I called three different times waiting online for 20 minutes each time and still had no response. I then use their text messaging solution three times no response. Finally somebody responded and said because it’s 30 days after I cannot any longer return it. It would’ve been within 30 days if I had been able to get in touch with somebody. So I have to wonder if this is a ploy to prevent people from having to return it it seems very sketchy to me. The dress wasn’t even that expensive, but it’s the principle of it. I will never shop from David’s bridal again for anything. I will encourage my family and friends to not shop at David’s bridal and anybody who ever asked me anything or suggest anything. I will tell him to stay as far away from David’s bridal as possible because it seems like a scam.