Dave & Buster’s review: White marsh, maryland location

Good morning-

My sons 21st Birthday was yesterday, and he wanted to go to Dave and Busters (in White Marsh, MD). He thought it would be fun for the younger kids in our family as well as the old. I contacted Dave and Busters last week via email and a representative got back to me and said to go on open table for a reservation. I tried doing so and it would not let me make a reservation for 25 people. I called the afternoon before (3/20) and spoke to a very friendly young lady and she reiterated, you do not take reservations over the phone, but she would make a note of a larger party coming in on Tuesday evening. When we arrived Tuesday evening around 6pm, the place was relatively empty and there was a sign to seat yourself. My sister’s family and my parents grabbed a table in the bar area (since my son turned 21 and wanted to be in that area where it was lively, and he could go to the bar to get his first drink with our family). There was no one in the bar area. A server came over and said since there was 25 of us we would need to go to a table in a dark back corner to sit. We didn’t want to do that and explained it was going to be individual families with separate checks. The manager came over and said we could not sit there. Again, there was no one even in the bar area and the restaurant was not busy at all. We were all very respectful and kind to him, even when he should not have had our respect. The manager was mean, demeaning and I believe racist towards us. In 50 years, I thankfully have never felt racism, however last night I did. There was no other reasonable explanation for it. He finally said we could have 2 tables of 6 in the bar area. That was only seating for half of the people that were coming. All the other tables were open in the bar area. Then another family came in, wanted to sit at a table with a baby and very young children and he made them sit in the bar area at high top tables. As more people in our party arrived, my sister-in-law pleaded to take another 6-person table, again there was no one in that area other than us and the family he sat two tables down. He said that was another waitress’ table. My sister-in-law said that was okay because we were all separate checks anyway. When I again explained to him it says, “seat yourself” and just act like we are all separate families, he said I could not do that because it was after the fact. Again, did not make sense. About 15 min later he sat a party of 9 at the table we were requesting, he said they had a reservation. That was a lie. We talked to the extremely friendly party next to us. Instead of letting us have the table and setting them at one of the many other tables in the bar area and restaurant, he sat them there. There was no rhyme or reason other then our skin color. None. We spent over $1000 last night at your establishment between food, the bar, tip and the games. This is a completely unacceptable way to treat people. We will never be back at your establishment, neither will the other people in our party. This was an awful experience for my entire family and for my sons birthday. I pray that your manager gets the training he needs and talks to your human resource department about how to talk to people. No human being should ever be treated the way we were treated last night, especially paying customers.

Respectfully,

Angela