Dave & Buster’s

I am complaining about my did served to me on 10/26/2019 out took over 30 mins too begging my food after my party had already been seated over an hour. Then when our food was brought out out was cold. Food was returned and set-top not the best. One of the guest had a Caesar salad and the lettuce was old had to return it. Another guest outdated a Tuscan chicken dinner and out to was cold. My son n law ordered a soda it took about 45 mins to bring it out. Servers took a long time to come back and check on us. Therefore I was very disappointed and probably will never return. One other guest had Philly cheese steak sliders which had no cheese and the meat was half gone. The ribs we're cooked over and over again. The long island was watered down. Very dissatisfied tio have a party of 20. I would appreciate if I can get an apology letter or something that will maybe give a better feeling to me and my family.

Hello my name is Erika and I have been a customer for years. I wanted to write this to make a notice and complaint about the employee Daniela. She usually works at the virtual reality game. I have gone to Dave and Buster's located in Dolphin mall twice and it's the same with this employee. She is always on her phone, doesn't clean the 3D glasses how it's supposed to be. She is always distracted and let others pass before others, doesn't even check who goes first in line which it's really disrespectful. She doesn't even check for the safety of riders, just wait for them to do it. This employee never follows the procedures or rules so I decided to call out the manager and spoke about this situation. Worst experience that I ever had. So rude. The 3D glasses are usually dirty and blurry. She doesn't take care of her workspace there was candy on the floor and dirt inside the machine the other day that I went as well. She only sits downs and text all the time. This employee doesn't even deserve to be your employee. I don't even feel like coming back to Dave and busters. I'll just go to another arcade with my whole family instead which we are 14 in total and sometimes we all come to purchase at Dave and busters.