Dave & Buster’s review: Bartenders/bathrooms

My husband and I go to White Marsh ALOT and like going to Dave and Busters to have a little fun. Well, ITS GONE DOWNHILL! I'm not usually ancomplainer but SOMETHING NEEDS TO BE DONE! 1st-BARTENDERS... The day time bartender with orangish hair (shakia or something) is ALWAYS RUDE, she's LAZY and NOT ATTENTIVE AT ALL! this has been the case the last 5 or 6 visits. YET, on Tues Mar 29th we went and there was a new bartender named SHELLY she was an ABSOLUTE JOY! She was PLEASANT, FAST and VERY ATTENTIVE! She NEVER stopped working. when she wasn't waiting on us, she was stocking or cleaning something. She was non-stop, not like the girl wit the orangish hair (she didn't do anything but stand around).

The bathrooms are HORRIFIC at White Marsh on Fri & Sat nights. the toilets are ALWAYS filled with feces and some even have menstrual waste in them (how do you explain to a 4 or 5 yr old why there is blood in the toilet?) THIS IS ALL THE TIME. they run out of paper towels, the trash cans are over flowing, no toilet paper in the stalls. ITS GROSS!

On Mar 25th went there and I saw an employee in there and I was like YAY! there's an attendant now, but NO! it was the bartender (I now know was that girl Shelly). I told her about the terrible conditions and she explained that she wasn't the bathroom attendant but the bartender. YOU KNOW WHAT SHE DID? she went and got a plunger and started cleaning and unclogging all the toilets. KUDOS TO HER for going the extra mile (No one else was doing anything after I complained to employees on the floor and to mgmt). THIS GIRL NEEDS A RAISE! you need more employees like her.

If conditions remain as they are. you will lose more and more customers. We walked in and saw the orangish hair girl the other day and we turned around and left. We will only come in when Shelly or another bartender is working.

We came in on Mar 2nd and tried to sit in Shelly's section at the bar but she explained that she was barbacking. THAT IS A SHAME because you have an AWESOME bartender and you have her working her butt off for all the other bartenders (again she was a non-stop running machine). I wish I had her energy and not to be judgmental, She is around our age (early 50's). To have that much energy at our age is a feat in itself.

I just had to say something because WHITE MARSH doesnt seem to care about their store anymore.