The complaint has been investigated and
resolved to the customer's satisfaction
Databazaar.comdamage from toner cartridge

I bought a compatible toner cartridge from them. As soon as we installed it and made our first copy, it was clear something was wrong. The printer made a horrible grinding noise and produced horrendous output.
I asked for a refund which they promptly issue. I then ordered an OEM cartridge from them and found that the machine could not produce clean output. I cleaned the drum and printer, and this helped for the first copy, then subsequent copies were dirty.
I asked to send me a replacement drum, as this had obviously been damaged by the faulty toner cartridge. They refused.
I purchased the drum from another company, and immediately was able to produce clean output.
I maintain that they need to reimburse for the drum, and they refuse.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.