Damelin Correspondence College [DCC]
reviews and complaints

I have been trying to get hold of these people for the last two weeks. I have tried to phone the call centre, I have tried to phone the durban branch! There are four different numbers I might add. I either get an engaged tone or no answer! This is wasting my time and my money! I need some important material for my exams that are in a month! When I finally got hold of the call centre, I get that recorded voice telling me to push a few numbers and then some music and then bam! NOTHING! I get cut off! I have phoned that line 6 times today alone! This happens every time! I got really fed up and decide to phone Cape Town. Finally someone answered, only to find out that only the call centre can help me? What? Are you serious? So she gives me the call centre switch board number and a nice enough lady answers. She transfers me to a consultant; I get some music, and then guess what? Nothing! Cut off again!

I am paying good money for a service that I just am not getting! I have never ever had such a problem anywhere in this country ever! What on earth am I paying for? I most definetly will not be using Damelin Correspondence for my next Diploma.

I am a full time student at Damelin I am currently enrolled for a Certificate in Event Management. Before I enrolled for the course last year when they sold the programme to me I was advised that I will receive course material which means all text book only to find when I get there on my first day I have to buy my own books. The computers at skool a full of virueses in our so called media centrelibray which is as small as my bedroom, students have complained 10000 times and nothing was done as a result my laptop crashed after I put in my memory stick that I used on the school's computers and to repair my laptop it cost me thousands of rands. What is the point of having a facility when u cant use them. We are suppose to be a private college and we not getting value for money that is for sure. I have studyed and private schools and other Goverment organasations like DUT paid less then half of what I pay at Damelin and still received far better service then at Damelin. I willl never recommed Damelin to any of my friend and family I am mad and very unhappy at Damelin cant wait for the year to be over so I can leave.

I am atrociously disgusted in the manner in which the consultants have been trained to handle client queries & Damelin as a whole. My problem started when my assignments where not marked and I was told that my account has been frozen. Only for them to realise that it was their fault on their side as I had paid my fees in full. The second incident was when I was double book for 2 different exams at the same time and I did raise this on time with Damelin, however I was told that both those exams needs to be written at that time. The exam venue told me this was not possible, I then ended up writing my exam at work, after a huge fight. The one thing which makes it unpleasant in dealing with Damelin is their unwillingness to deal, help and sort out problems with their clients. Recently after I wrote my last batch of exams, Marketing Management 3 didn’t have my results and a couple of consultants where to investigate and follow up for me, then call me back, however non of them did. Theo Pillay, who is apparently their manager, is worse, because he can’t even attend to client queries which need to be escalated. What type of manager is heshe? Does heshe even know what is going on in there.

Sir I am at my wits end with Damelin and have never in my life had I been dealt with so badly and the lack of service from them is appalling. We contacted Damelin in February 2010 to enrol my son for a journalism course. We paid the R1000.00 deposit only to be told that because I have a bad credit record I have to pay an additional deposit of R2500.00 This I did immediately on the 13/03/2010. We were then told we would receive the study material in the post. After waiting for two weeks we began Phoning on a weekly basis to find out when we would receive the first lessons. We were always told that the study material was in the post. Only on visiting your nearest branch in Pretoria Central on 29 may 2010 in desperation to find out what was actually going on, was I told by a Jeanette that the material is actually on back order. I then decided that this was not acceptable as she could not even tell me when the material would be available and demanded my deposit back. I was then told that they will only return my deposit after I have applied in writing to head office. This was done on the 4th of June. Luqmaar Daniels then sent me an e-mail telling me that my case will be reviewed by the board within 7 days. After waiting for a week and a half I then started phoning Mr Daniels to find out what was decided. After 6 unsuccessful calls (He never answered his phone) I demanded to speak to somebody in authority. Only after getting severely agitated was I told I could speak to Mr Vele. Mr Vele then informed me that my case has not been reviewed by the board but he would make sure it was. After another few weeks wait I phoned Mr Vele and was informed that my case was reviewed and I would be contacted by Mr Wesley Gentry. When he finally did phone me I was told the only options I have is to either Transfer the funds to somebody else who wants to study at Damelin or change my son to another course. This is totally unacceptable I placed an order with them, they could not deliver and after the appalling service I received the only option I will consider is a total and immediate refund and I will never even consider doing business with Damelin/Intec again.

I have endless problems with getting a service out of Damelin Correspondence. They did not allocate my payments correctly and deducted money from my bank account without contacting me at all, I would have paid in instalments but paid up my course within 2 months. Now I can not seem to get my refund back. I had to supply them with my banking details on a letterhead of my bank and they have my details on record and now they tell me it will take 3 months before I get it.. unacceptable! I also did not receive all my study material which was suppose to be dispatched last month but did not and now they cant because they have a stock take. Their support services never replied to any email and my exam is next month.. I need help I am fed up with them and need help urgently cant do this on my own I have tried, if you need more details on when I have contacted them and their so called attempts to help me. they dont get back to you if you suggest a manager needs to take care of this

I applied for a refund fo R380 with dameilin in March 2009 and till today 25 February2010 I havent received my money. I have called damelin a lot of times with no success and have also received calls from their consultants saying my money will be paid but they still dont pay it. I dont know what to do anymore and I want my money. The last person who called me from Damelin and promised to help me never got back to me and he doesnt even return my email or answer my calls. His name is Luqman Daniels.