CVS
reviews and complaints

you've got that right, nadia13. I filed a discrimination charge against CVS back in June 2010... after trying to seek protection from the PIC, later the District Pharmacy Supervisor and finally HR.. but got no where. Time was running out for me to file for protection of retaliation, so I went the EEOC route and CVS has sent harrassed me in every way possible.. even sending some one from corporate on 2 different occassions to talk with me, to barter. I proceeded that it was not a matter of settlement, but principle.. and I wanted the retaliation to stop. It later led to this same corporate guy whose name I can't mention... asking me to sign a form that he subjected was just a form stating that matters discussed in the room that day would be kept confidential.. and that it was a standard form. I'd previously obtained legal counsel and was told to beware of GAG orders in disguise and DO NOT sign them. They would forfeit my rights from future protection. So I refused, he got on his plane and left. The EEOC is now in the process of an investigation on my behalf. I hope they see things as they are and not as they appear.. otherwise, when the case is closed... I will no longer be protected from retaliation. So I've just purchased a domain and will be promoting CVS Employees abroad to anonymously share their stories. So please be looking for the site to come up LIVE in the next few weeks. It's cvsworkersspeakout.com

hey, you are not the only one they treat like that there is whole bunch of people like that at the west coast dc in fear of loosing theyre job, almost like slaves, getting fair pay but, working like animals and dont ever think about complainting or you be a target of retaliation from your boss.labor det should do something about it, someone please heeeelp!

I'm just another CVS Tech in Southeast-
Just wanted to say how outstanding of you it is to go beyond what is asked of you by the company to look after those who can't look after themselves! I know CVS underpays you cause it's about the lowest paying drug store chain in North America and yet it is the largest! But still you are going beyond your job description to help others.
The company may not know what you're worth, but that's ok..as long as you do! With the same measure you give it will be given back to you!

actually, it's cheaper to get new ones.. it's all about script volume

If you think they are shorting your pills, ask for a tech to count them in front of you before you leave. It is a reasonable request as I did this for the patients at my pharmacy whenever I was asked. However...if you walk away and out of their site for even a second...they will not do a count, and if they did, they would not credit you for any missing pills. This is because of crooks going around the corner and spilling some pills into their hands to then go back and get some more after blaming the staff for shorting them.

Also, I won't tell you to contact someone as you stated (please note that I do NOT work for this CVS location, nor have I worked at all since 2002 due to my own disability so do NOT complain to me!). That being said, I want you to realize that you have only put your complaint on a 'complaint website' not the CVS website so if you are expecting a response from the company regarding your complaint...you aren't going to get one!

It does sound like there seems to be a problem at your store, but honey, if you don't keep calling...the problem will never...ever go away! I wish you luck in your search for another pharmacy. I hear Walgreen's is pretty good. :)

Have you taken a look at how CVS treats their employees? They dont have enought help. They expect two people to run a store per shift. that is 4 people per day... I suggest that you see through their eyes before you put something stupid like this on a site! Avoyelles parish people/customers are just LAZY! They MUST ALL have their homes looking like [censor]! have you seen what they do? They grab an item off the shelf and put it somewhere else. Do yourself a favor, stop acting like you are better than everyone else. CVS does not have a JANITOR like WAL*MART! The Managers at CVS do the following:
Manage, Stock, Cashier, Unload truck, Clean Parking lot, take out the trash, 100 different things each day, take phone calls from customers whom are spoiled rotten and impatient, hang price changes, no time for lunch, try to fill holes, clean the bathroom, planograms, straighten shelves, have customers come and ask for an item because they cant READ the AISLE signs, get carts, etc... This is all done per shift and by one person. Now... you still feel like its due to the EMPLOYEES ONLY!?!?

I wouldn't entirely blame the employees, they probably have a$$hole lazy customers who don't know how to wipe their own butts or show respect for other people

actually, it's not legal for pharmacies to take your medication back and re-sell it. (it's the law.)
The pharmacy *COULD* have refunded your copay of $25 (but still charged your insurance) since this eyedrop is pretty expensive, but that would be under the manager's discretion. If you're just an occasional patient, it's not likely that the manager will refund you the copay. They would still have to throw away the eyedrops since they can't re-sell them.

I would contact your doctor-- they're the ones who effed up.

I work for a CVS Pharmacy # 9805 that was once Longs Drugs and I can tell you that it is a sad situation with regards to how the employees are treated as our hours are cut to the bone to cover the 75 million $$$$ fine for the few stores that over sold items that contributed to making legal drugs ~ now after working there for over 2 years, my hours have been cut from 40 hours a week to only 11 hours per week and I am forced to file for food stamps and unemployment ! Check out Target, WalMart and Food Max as their price are much better than the advertised prices at CVS where it is Profits over People. Sad that CVS is the evil empire from the East Coast that has sucked up the Longs customers to profit over the people that shopped there for years ! DO NOT SHOP AT CVS !

OH, and they also did this to 10 other employee's...Maybe we should all get together and file a class action law suit...

Call a lawyer that give's free consultations and tell them about this and see if you have a case against them...That's what i'm going to have to do too, as they did the same thing to my son...They had no proof to back this lie up, and my son is not a theif...I am so upset over this, and it's so unfair that they do business like this if all they want to do is fire the child...I'll tell them one thing for sure, it will be a cold day in hell before my son give's them any money...He didn't steal anything...So give the lawyer a call, and Good Luck...Let me know what happens...Thanks...

Your lucky, in other states, you only get 190 hours.

in california cvs is unfair to there employees NO lunch coverage NO break coverage and they still CUT hours from are store. The work load keep getting bigger and the treats of getting fair if not done has made the store a hosstle work enviroment. store manager isn't able to help. We all need our jobs BUT can they really expect us to run a store on 280 hour a week when we open at 7am and close at 10:30pm, register 1 take 105 of the hours by its self and managers take 45hrs a week not much left to do load of 6 to 10 pallets, price changes, amm, mandorty end caps, OUT OF DATES, damages, new planograms, CUSTUMER SERVICE, all the office work and don't forget workload manager, and all those EMAILS, face the entire store, push back stock, boh, push, and opps there was suppost to be a break in there some were DONT GET THEM, and vaccumm the entire store, empty trash, imprest, close register, and KEEP A SMILE ON YOUR FACE help us in california PLEASE

A recent situation like this happened to me. They "investigated me" and the process in which they fired me was OUTRAGEOUS! My "boss" notified me via text that i needed to come in..didnt call or anything, and when i told her my phone was dead and i would have to reschedule, she said that some paperwork would be sent via certified mail..the gave no reason as to why they fired me. i am trying to get contact info for corporate...i live in california, and i worked in a different department, but there is definitely some legal action we can take. i am metting with an attorney on tuesday. if you would like you can email me
juliagenevieve@gmail.com ...it seems like im not the only one who cvs messes with...in my opinion, they just look for people to pin when they are overstaffed.

talk to you soon..hope i can help!

I don't think they can lie to you for the reason of termination. They could have just said they could let him go. And that would have been the end of it. Since they decided to "make up" a story, then maybe there could have been some legal action to take place. If there was theft, why werent the police notified?

YA BECAUSE THE EMPLOYEES SHOULD MEMORIZE EVERY ITEM THAT GOES ON SALE EVERY SINGLE WEEK IN THAT STORE... EVEN THOUGH THERE ARE THOUSANDS OF ITEMS ON SALE IN ANY GIVEN WEEK ... THAT CASHIER WAS STUPID TO NOT HAVE KNOWN WHAT THE SALE ON NAIL POLISH WAS... MAYBE IF YOU WOULD READ YOU WOULD HAVE SEEN THE BOGO THAT WAS ALSO ON THE TAG NOT JUST THE FIFTY PERCENT OFF ... HELLLOOOOOOOO oh and in response to the original post, were your coupons expired? were they SPECIFICALLY FOR WHAT YOU PURCHASED or were you trying to get a bottle of olay cleanser for free by using one of the ten dollar off of Olay Pro X products?

I have similar experience in store #5012..the cashier named Joanna is so unfriendly, rude and impatient who and the like of her should not be a frontliner to customers. She scanned all the items i got and the last item, a nail polish that ringed at regular price.. i told her that i saw it at 50% off, she told me that its not and commanded me twice to go back and get an item with the green dot, i went back to the shelf and could not find a green tag on any nail polish items rather all with a bold yellow tag @ 50%. She doesnt want to come out from her post to check it out (knowing that there are not much customers in this place) until i told her to check it out for me because i could not find any one item with a green dot. She went out mumbling and looks very angry she did not find any item with green dot but got the yellow tag and later told me that its buy one get one 50 % off in a very nasty manner(she should know it in the 1st place). She is so argumentative when i told her im going to return all the items because im very disatisfied with her. Later made a mistake with discrepancy in the amount of my purchase and returned items. i talked to the supervisor, Doric and just told me it will be taken cared of. It was a bad experience spending almost an hour in a not so busy store . I will never go back in that place.

I work in a pharmacy. I don't know why so many people hold on to their old prescription bottles. When you go in for a refill, throw out the old bottle.

Thats a miserable situation.

mj22204 I have to disagree. The most disrespectful, rude, inconsiderate pharmacists I have ever incountered in all my 28 years of living have been the ones here in Bossier City, Louisiana store 5396. I am an African American woman and this store consists of about 90% African American pharmacists. The ladies that work in their have rolling eye syndrome. They act like they dont want to be at work and they should be thankful its customers like us spending our money cause without us they wouldnt be getting paid. I went their to get my prescriptions filled and the lady asked me for my name with a little to much bass in her voice. Then I had to wait 45 minutes just to get my prescription. They tried to overcharge me for one of them. It took another 20 minutes to verify what i was telling them. I gave the lady a discount card from the website and she throws it in the trash. When I asked her for it she smirks then says well they didnt tell me you wanted it back. No one shoudl have to tell her anything that was common sense to give it back. Then i asked for 2 additional receipts for my stuff so that i can get reimbursed and the manager tells me that cant print any out she has to go to the back and print out a invoice. I cant get reimbursed with an invoice i need real receipts. The invoice she gave me doesnt even have CVS Pharmacy any where on it. All it has is the price, invoice info on top. I was very upset.

I too did just that went to another pharmacy, where everyone is treated equally.There are far too many nasty pharmacists out there, & that they are NOT happy in their postions, while filling out your Rx.Unhappiness gets you, no where, but more aggravation.

In order to get a prescription filled at another pharmacy, the prescription HAS to be transferred to that pharmacy. They can not fill a prescription that they do not have. And you can't have that one prescription in two different places. Either it is at one pharmacy or the other - not both. I know the laws in New York are such that only one fill for a prescription can be transferred out. All other refills are lost. That is the NEW YORK law. The pharmacists there have to follow the law.

The rudeness is inexcusable! They could have explained that to you instead of just telling you to have your doctor call in a new prescription. And I do not know about New York law as far as pharmacists having to post their license in the pharmacy they practice in. But I know in other states, their licenses MUST be displayed, which have their name on it. Also, in other states, the pharmacist MUST wear a name tag. It is the state board rules. But every state has their own set of rules determined by the state board of pharmacy in that state.

Taking your prescriptions elsewhere is obviously your choice. In this case, I do not blame you at all for doing that. But no matter what retail pharmacy you use, there are wonderful pharmacists and there are not-so-wonderful pharmacists. The goal is to find a location, no matter the company, that has pharmacists on staff that you like. Get ALL of your medications filled there. Do not pharmacy hop. It is dangerous for your own health. If you get everything filled at one place, the computers can keep up with all that you take and can catch potential drug interactions. The people that hop from one pharmacy to another in order to take advantage of coupons, etc. are only hurting themselves. In the long run, it is not worth it.

One more thing - I am glad you are taking your business elsewhere instead of going back to the same pharmacy. It never ceases to amaze me that people will return to a pharmacy time after time after time; and every time they go there, they say, "Every time I come here, something is always messed up." If that is truly the case, then that person is an idiot for going back to the same pharmacy that messes up EVERY time. And to be quite honest, the pharmacist doesn't care if you come back to their pharmacy or not if you complain about every little thing every time you come in. People that complain and are mean and threaten that they will take their business elsewhere are the exact people that the pharmacist wants to go elsewhere so they do not have to hear them complain all the time. So good for you for doing what is best for yourself!

Maybe they don't have thier legal papers, & they maybe deported.

The most nasty CVS Pharmacists are found in Arlington, VA Store # 2142. I've been going to this store for over 11 years since and tried to brush off every indecent but the "see something, say something" policy makes me say something.

His name is Nader Bassar. He is a minority himself and treats other minorities with disrespect. He gives an intimidating look whenever minorities approach the counter to ask for info. He treats people based on their ethnicity. He gives his best customer service to Caucasians. Next in line could be you who is not a Caucasian and you immediately see his attitude change. You wait at the consultation area of the counter and he could be on the other side but doesn't come to talk to you - he shouts at you from wherever he is and that's very humiliating. Or he uses his forefinger to summon you to his side of the counter which not the consultation area. If he is checking your info, he asks for your ID or Insurance card and he goes to check to the other side of the counter then puts your cards on his side of the counter and he ignores you - you don't know whether he's returning your card back or if he is still working on it. Then he goes on with his business. When you ask if he's finished - Wow then you are in trouble. He pauses and gives you a dirty look. And his staff follow his suit in treating minorities with disrespect.

Joeing Kim is an incompetent pharmacist. I was prescribed three different types of medicines - two of them being nasal sprays and they gave me a mouth inhaler with description that said "use the nasal spray...", and two of the medicines were generic ones. I called to have them changed to brand name and asked why I was not told that they were generic. She said they do not give that option. But I was standing there when they gave that option to other people - Caucasians.

I went back the next day and I found another pharmacist and this one is a liar who was trying to cover up for her buddy. I took back the mouth inhaler with the nasal spray directions and I was told it was the doctor's fault because that type of medicine doesn't come as a nose spray. How was I to know? No explanation was given to me - they just packed everything and sent me home. And if that was the case, why would they put the nasal spray directions on a mouth inhaler? And when I asked why I was not given the option if I wanted generic or brand name medicine like the other customers, I was told "we don't do that". I went to another CVS Store # 1407, and the first thing I was asked was "how would you prefer your medicines, Generic or Brand Name?" very pleasant people. I don't know why I had to go to Store # 2142 all these years and be treated and see others treated like a piece of ###.

NY has some pretty strict laws regarding transfer of rxs back and forth, but not an excuse for her rudeness. Or did you want her name just so you could try to get her in trouble for following the law hmmmmmmm

call them asap ! Confidential Toll-Free Ethics Line: 1-877-CVS-2040. posting on this website will get you no where.

We are always to go and check to see if product a customer got is in fact tagged with a sale sticker..if it is tagged wether correctly or incorrectly we gladly fix the price. I don't know what store you were at but the comment above brings another good point..we have a few peopl that will take sale tags or product n put it in wrong spot so that they always get stuff on sale . Its unfortunate but you may have had that happen..someone put 75 percent off stickers on something that we weren't to have marked down. Either way you should have gotten it for 75 percent off

That's odd... Unless he personally knew every single item that was 75% off, he should have gone over to the area to see if this particular item was on sale too. However, sometimes people take stickers off other products and place them on items they WISH were discounted and then you can't really blame the store for something another customer did...