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CVS Complaints Summary

283 Resolved
3035 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS complaints 3318

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8:22 pm EDT
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CVS I was cheated with their deceptive practices

Complaint against Store 479: 265 Long Ave, Hillside NJ 07205

Today I spent around 1 hour arguing with a guy at CVS's photo department. I brought my SD card with me to take passport pictures from my own. I created passport pictures in the CVS Photo machine and did not take help from any CVS employee. So after checkout when I went to the CVS person then he charged me the price of passport pictures i.e 7.99 each for 4 printouts. However the price of the 1 print is 29 Cents.

So when he was charging me with the around 32$ for 4 printouts. I asked him that it should be 29 Cents per print instead of 7.99 per print becasue I didnt take anybodys help to get passport pictures. In response to my question he told me that it doesnt matter whether you take printout from your own or your take help from us. We will be charging you $7.99 for each. My little daughter was crying and it was her food time, so I had to agree with him and allowed him charging around $32.00.

More frustrating situation was awaiting. When he brought my passport pictures, I got so frustrated to see those pictures becasue none of them was with the same size, so when I asked him why thiey are not similar in size then he put all blame on me and said its your mistake in a very rude manner and said we can not help it. I asked him I could do mistake in one picture but cant make similar kind of mistake in all. That was so unethical of him that he kept blaming me. After long effort when I asked him that I am going to talk to CVS customer Care to report this issue then he offered me to click passport pictures free of cost, so I agreed
with his offer because my one year old daughter was crying so I had no option then accepting his indirect force offer. So I took the picture then I went home.

I was so tensed even after reaching home for long time. Then I decided to go to another CVS (Store # 2795, 187 Millburn Ave, Millburn, NJ) to make sure what are charges if I bring my own SD card and take the passport printout from my own and if when CVS guy take picture and order passport pictures. I was astonished to hear that if I take from my own then charges will be 29Cents each. So there I took 8 printouts of passport size pictures and they charged me 29cents for each printout.

First CVS pharmacy cheated me and I wanted to lodge complain against the person. I also have receipts from both CVS. Ontime reply and action will be appreciable, otherwise I have to go legal way.

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Update by Biki
Aug 26, 2009 5:51 am EDT

NonnieMouse

Thanks for the suggestions. I will talk to Store Manager to get this issue resolved.

Once again thank you so much.

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JennyLe
Pearland, US
Aug 29, 2011 4:42 am EDT
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I used the passport photo tool from the website of department of states to create my own and my husband's passport photos. I brought the saved pictures in my usb drive to cvs store #5877 at pearland, texas to print out 6 copies of mine and 6 copies of my husband's photos. The lady charged me total $20.98 before tax for 12 passport photos? Why? I wanted to save money, that's why i used the official passport photo tool. I will not com back to any cvs stores and tell my bad experience to all my friends.
Jenny

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jcc22
Kensington, US
Aug 04, 2010 3:27 pm EDT

I'm a shift supervisor at CVS and while most managers really don't know that much about photo they should know the right way to find the quickest answers for any customer asking about photo. Biki, the other stores you went to about the passport pictures were correct. The only reason CVS charges 7.99 for the passport picture is because of the time that it takes an employee to focus on that one customer, the SD card for the camera, the camera, the training, and the quality customers recieve from a trained photo associate who can meet all passport guidelines established by the government. It is a very easy task to take your own passport photo as long as you have a white background and a digital camera. If a customer prefers to do the photo themselves they are absolutely allowed to, however the photo associate on duty should have been watching over and making sure you were processing it correctly. That simple task is merely part of their job and does not cost any customer extra. Some customers do indeed try to cheat the system and it is easy for customers to think that they have been cheated as well. Just try to remember that one person does not make an entire company. Just because you have a bad experience at one CVS does not mean that every CVS runs their store in the same way. Cheryl...I find it extremely hard to believe that a manager was running around their store barefoot. If what you saw is true than I would get in touch with their district manager. That's disgusting.

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christopherp
Bogalusa, US
Jul 31, 2010 11:30 pm EDT

I am a CVS Photo Supervisor, and if you came into my store to make your own passport photos from a SD card I m afraid I would have to inform you that the Govt. Passport laws are very strict about the Photos to be submitted with the app.
1. Photo must be 2x2 in.
2. Subject must be in front of a white background.
3. white background must be visiable all the way around subjects head.
4. all excess jewelry must be removed.
5. subject must be centered in photo.
6. If subject wears Glasses the Head must be tilted slightly downward so their is no glaire on glasses.
7. Subject and background must be clear with no shadows, photo must be bright to see subject clearly.

So with this in mind, PLEASE leave it up to someone who has been trained to follow Govt. guidelines, and save yourself the embarrisment of having your Passport rejected.
ALL CVS photos are 100% guaranteed, so you can get your money back if your not happy.

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CBM2010
Denver, US
Jul 01, 2010 4:33 pm EDT

Correction: You should have been charged 29 cents for each 4x6 print. You were right.

FYI: Most managers don't know much about photo.

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TPEG22
, US
Feb 17, 2010 4:50 pm EST

PEOPLE JUST GOTTA B SO DIFFICULT, PLEASE LADY!

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meltdownlemon
manalapan, US
Dec 24, 2009 4:13 pm EST

What tiredofcustomers said. It was your own fault and the first store was right.

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tiredofcustomers
Tampa, US
Dec 03, 2009 9:20 am EST

You have to be joking. There are signs VERY prominently posted in the photo section of the store that says that passport pictures are $7.99 per set. This is because you are paying for the sizing of the picture, not for someone to help you. I find it completely unreasonable that people like you continually try to cheat the store out of paying for those pictures. I also find it completely stupid that another store would tell you that those prints would be 29 cents if you do them yourself. But say what, there will always be cheap people in the world, and there will always be ###s who enable them.

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RestlessHeart
Madison, US
Oct 08, 2009 5:11 pm EDT

Cheryl...your report is sooooooooo difficult to read. Please take some classes or something and learn how to write and spell better. You lose allllll credibility when you make so many mistakes spelling...and with very poor sentence structure. A typo is one thing, we all make them...but I have a hunch yours is way more and considerably worse than just a typo or two.

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cheryl A
Laveen, US
Sep 14, 2009 6:27 pm EDT

I went to the cvs store in laveen az on 51st and baseline to exchange and item that was purchased by by son ten minutes earlier, And exchange I did not have receipt but the item was still in the cvs bag and the clerk remember the purchase. I was told by the clerk that she had to call her manager to exchange for the right product and also told befroe calling the manager good luck, Well she called her manager and the manager yelled from the back of the store YEAH WHAT IS IT! but never came to the front of the store to see what the clerk wanted
The clerk then went to the back of the store to the manager to return and tell us no we can not exchange item which
I wanted to know why so I went to the back of the store to find the manager standing in the middle of the floor tearing tags apart with no shoes on and dirty feet laughing with another employee, I think NO SHOE NO SHIRT NO SERVICE do apply in the store even for and manager very unperfessional that store need another manager needless to say I never got the help I wanted and I never brought the other purchases that had in hand . not returning

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12:56 am EDT
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One 2 separate occastion I have had similiar problems with this pharmacy. I am here from RHODE ISLAND with my 2 children, taking care of my sister whom is having neck surgery.The first incendent took place somewhere around the 5th or 6th of aug. My 22mth old daughter had gotton pink eye and her physician called in a perscription for her to this pharmacy I...

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9:30 pm EDT
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CVS photo and coupons

I recently developed 200 pictures from CVS @ 19 cents a picture. My total purchase was a little over $38.00 and since I am a valued customer I had a 25% off total photo purchase coupon. When i went to receive my discount the clerk told me this was an "online special". There was absolutely NO indication on the coupon that it needed to be used "on the internet only". She proceeded to call the shift manager and she was both sarcastic and unprofessional stating "how are we supposed to type in the code on the coupon?"... I simply said that was not my problem that she should be aware and trained on how to do a coupon like the one I had. Needless to say I DID NOT get my 25% off and felt like I was being taken advantage of paying full price for the pictures. I kindly recommend to anyone reading this that they DO NOT get pictures developed from CVS pharmacy. The pictures were not developed nice and the staff at the CVS in Dallas, Pennsylvania (Church Road) were extremely unkind!

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Annoyed_over_it
, US
Jan 05, 2010 12:38 am EST

Get over it lady. Learn to read the fine print...THAT's YOUR JOB!

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davyn0707
Pensacola, US
Aug 11, 2009 9:57 pm EDT

I work as a photo lab tech at a CVS. I can't tell you how many times people simply do not read the fine print on coupons. I'm sure it indicated online only. By the way, 19 cents per print is not full price anyway. That's a special discount from the full price, 29 cents per print, when you get over 50 prints at a time.

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5:33 pm EDT
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CVS mail order catastrophe!

This company is a joke! No one at this company cares about customer service or making sure that peoples medications are sent to them. My son is on anti-psychotic medications for Autism and ADHD meds to help control his actions. We have been dealing with CVS for over 4 weeks now to get his prescriptions filled and to us. They have continued to tell us that the medications are in the mail and we should recieve them in the next couple of days. Doesn't happen. My feelings are there are two reasons why people don't do things. One they just don't know how to. Two they just don't give a d#@n! My feelings with this company are the latter. They continue to apologize about how one person has dropped the ball and claim that they will fix the problem. Doesn't happen again! I now have the corporate offices number and extension and know the COO's name. I will be calling him on Monday 7/27/2009. Bet on it!

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lsatkinson
Stover, US
Feb 02, 2015 6:56 pm EST
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My feelings exactly. They are a bunch of incompetent minimum wage hires who are not trained and just don't give a crap about anything you say or say you will do about them. It is a sad day when as a consumer we have to deal with these type of idiots to get what you have paid for. No one cares. I even talked with a supervisor and got no where except for a rise in my blood pressure. If you care to share that phone number I will gladly call the CEO myself.

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6:58 pm EDT
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Avoid CVS pharmacy at all costs! Warning read closely. For all you residents of Lake in the Hills you will notice the big sign in front of CVS at Randal and Ackman that says pepsi 4 for $10. Go ahead and try and get that price. They will not tell you that they are overcharging you as they charge you $12 not $10. If you ### about it they hand you a coupon...

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CVS Pharmacy always gives you a $2.00 to $5.00 off coupon when you buy certain products. I went there today to buy conditioner. I had a $2.00 of coupon. The clerk said that my visa card was not the same as the one on the coupon. So? My boyfriend gave it to me. She asked "What's his card number?" I replied, "I don't know and it's none of your business!" She...

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CVS prescriptions wrong, denied, misplaced etc.

I have been a customer of the CVS Pharmacy on Hazard Avenue since the building was built many years ago. I have had this same problem in the past and they have accepted responsibility and I have gaven them chance after chance, now I've had enough. My husband picks up all of my RX's as I am disabled and I rarely go out now. Every single month he goes there, to pick up the same prescriptions, all having been written from the same MD, always the same dosage, brand, names ect etc. regardless of it being the same information, insurance, MD, and medications they make mistakes or in one case where the Pharmacist was having a bad day, the pahrmacist just denied filling the medication at the last minute late at night, because as he claimed to my husband, "He could do that", although later the Pharmacist called me at home and told me. "I have sent your husband home without your prescription", and when I asked why? The Pharmacy Manager ( at that time stated), "Because I was angry and having a bad day and your husband just upset me, but I'm not mad any more and I'll fill it now if you send him back in". My husband was driving all over the state trying to find a paharmacy to fill my RX that was open on a Saturday night!
Now, under "new management", it's been handing us prescriptions that they know I am allergic to month after month, and this is after I have already had to wait a day extra for it already because they are "out of stock and it won't be in until the next day" as usual, or they claim the MD didn't call it in, when the doctor did in fact verify he had call it in and I have already checked with him before I ever bother with calling the pharmacy I have experienced the Pharmacy also losing my RX's like this in the past, and, or giving them to someone else and almost handing me or my husband someone elses RX at the drive up window, with the same ( almost) name as mine. I found out that there are 3 people in this town with the same name as mine and according to the Pharmacy, "They are also taking the same medication that I am". I somehow doubt this person, even if they have the same name as myself, would want anyone else to know their personal business.
Last night my husband went to pick up my regular RX and he was told, first:
"We're waiting for the doctor to call". So, my husband called me at home and I told him, the MD has called it in that day at 2PM, that I had already verified this already with the doctor's office". So, CVS once changed their claim after being confronted with the truth, to, . "It hasn't been called faxed or called in". I had called the MD yesterday and verified he has called it in at 2PM and as a back up their office also faxed the RX. CVS still denied last night that they had any RX called in for me, or faxed for me at all. So, I called the MD again today, "Yes it was called in yesterday and then faxed at 2PM according to records of that fax's verification, when I called before". The Md's office gave me the time of day, who they spoke to at CVS, etc. CVS still couldn't find any RX called in for me today.

This assumes that 'when" they finally find my RX they even have it in stock, or they give me the correct RX, even though I have been getting this same RX, same dose, same doctor filling this prescription every month for over 10 years with this same Pharmacy, same store!
Last month, and the month before, they sent home the wrong RX and when I called the Pharmacy to inquire, they, "Were very sorry", and "Yes, we KNOW you are allergic to this brand", and "yes this is on your chart about your allergies", and "yes, we missed it", and "Yes, I realize we asked you to wait until today until we got more of the brand you need in stock", and finally:

"Yes, we realize we sent home the wrong RX, could you please bring that one back in and we'll hand you yours at the drive up window".

I'm tired of waiting and suffering while I go without my medication, or wait for it to come in, when they refused to stock enough for their regular patients, while it sits in their pharmacy waiting for them to fill it correctly or fill it at all. They have billed the wrong insurance for my husband before and as I stated above, one time the Pharmacy manager refused to fill my prescription for Duragesic patches, "Because he was in a bad mood and my husband had ( somehow) upset him", and "He was having a bad day anyway, so he told my husband he wasn;t going to fill the RX even though they had it in stock ( that month)". Then this Pharmacist Manager called me at home, after sending my husband out of the store, at night to find another Pharmacy open that has this RX and said, "He can fill it now". The Pharmacy manager explained to me, "He was sorry he did that". He claimed he was sorry he lost his temper with my husband and refused to fill my RX at all, and would I track down my husband and send him back to the Pharmacy again because, "Now (the pharmacist) wasn't angry any longer and was ready to fill the RX, as "He knew I had to be out of my pain patches, and in pain by now, and, "he was sorry his anger may have caused me suffering"".

Given that I was in such pain by then and stress makes pain worse for me, and because I was out of pain patches and it is due to be changed that afternoon, I was already suffering from the long wait due to either, their not having enough in stock to sell to me, or refusing to fill a legal prescription for a regular customer because "The Pharmacist was mad that night"?. The Pharmisist refusing to fill the legal RX, because, "He was having a bad day and he was so sorry he had taken this out on me, because my husband somehow had "upset him", and sent him elsewhere to get this legal, regular RX filled", and "Would I agree to send him back, that 'He was calmer now and ready to fill the RX". Then the Store's Manager called me at home and explained to me. That the Phamacist told him "You're husband just caught him on a bad day and the Pharmcay manager had sent him home and if I would accept their apology they'd send me a $50.00 gift certificate to the store and that manager wasn'
t with them any more". My husband refuses to go back there again for his prescriptions but I have given them chance after chance. Now after last evening, my husband again asked me to change all of my prescriptions to another Pharmacy.
Unfortunately, although they change Pharmacists, and pharmacy managers the problems at CVS never seem to change. My husband has had to drive all over the state of CT trying to fill prescriptions because they were due to be filled that day or that evening and we were either told, "It's not here", or "They are still out of stock"..or another mistake on their part that they are always doing, their claim that:
"Your insurance refused to fill this RX"..( although I have learned by the stores own errors that when the RX cost is over 1000.00 they have to use the "over ride" key. I have had to remind the Pharmacist on duty of this myself in the past when they don't know any better and instead of check the facts, they claim it's my insurance who is denying the filling and my RX insurance does agree to fill it, they just needed that key pressed and some pharmacist didn't know this or were not taught this, but WE KNEW! We knew from their mistakes and watching them each month.. While some Pharmacy personel seemed to know about this over ride key, many didn't and refused us mistakenly for their own incompetence.
That Pharmacy manager is no longer there, however, the string of newer managers that have taken his place are worse! We stopped buying my patches there at all and I have kept it to simpler regular medications.

But no longer. Now we can't even count on having a simple medication filled because they send home the wrong one, or it's not in stock again, or, "They had it this afternoon, but unfortunately, someone else came into the store and bought it first and paid for it first, and they have a strict, "First come first serve policy when selling prescription medication, " They've only been doing this since they are open al night now. Regular customers suffer!
. ( even if you already gave them your RX to fill and it's a regular RX "that we get every month". I'm sick of being told by their calls to me. "We're sorry we can't fill that today, because we are out, and we know you can't take that generic brand due to your allergies, but if you wait until tomorrow, we can fill it then". and tomorrow they can't.

The next day they sent home the same wrong medication that "they KNEW I was allergic to and they knew this, the same one they had admitted knowing that I am allergic to, that they had acknowledged the day before, "they KNEW" I was allergic to it, "So they sent it anyway", and this after I had first waited for the corrected one?
Too many times I have waited and suffered for nothing, only to still get the wrong RX. Again last month, they did this and due to "Having to wait until the next day due to their stocking issues, once I did get the medication, it was STILL the wrong one and they still sent the one I was allergic to! Had I taken that I'd be very ill.

. Now this month, 'They can't find my prescription ( again)? The same doctor noted that they faxed in in yesterday. This was verified today again by myself with the doctors office before I called CVS again, and yet CVS still claims they have no prescription for me faxed, called ect. Now my doctor tells me, "They already called it in the day before, "As they already told me yesterday", and as I told CVS, and because they did this, I have to wait until either CVS finds it, or if they find it, "IF it's in stock", or "if they actually send the correct medication this month, as they haven't for the last two months!

Once CVS straightens this out and finds my prescription, I am changing all of my RX's to another Pharmacy that day. I have given them chance after chance, but this is too much suffering for nothing, and too much incompetence in this Pharmacy for my health. I have in the past accidentally taken the medication they sent home because I once trusted CVS, however, (knowing my allergies) I have to check because even though it's written on my chart at CVS, they still send the one I am allergic to and they look a lot alike! I hope they don't mess this up because if I have a bad reaction because I didn't look at the medication itself or the pills they send, I could be in real trouble medically.
I used to just see the name and trust, I just saw the "name" and assumed, (like any other normal person would) that they had done their job correctly, as these are life and death situations with people and their prescriptions, but not any more.

This store of CVS has time and again, lost my RX's, or causing me to go without until it "magically reappeared, and was filled the next day". Or I had to contact my MD again and again to verify what I already knew, "Yes, it was called in yesterday at CVS". Had I taken the prescription they sent home with us last month I would have had an allergic reaction and my suffering would have been the least of their worries, as I doubt they care about people any more. Now that they are open all night and the only game in this small town, being out of stock on a regular basis for even the simplest medications is just cheap and outrageously irresponsible of CVS. It disregards the years regular customers went there expecting their regular prescriptions to be there and ready, only to now be told. "We sell it to whomever comes in and buys it first, and we can't promise you we'll hold a pprescription, or it will be available when you pick it up.
This means that although a person can bring in a prescription, ask if it's in stock, hear that it is in fact in stock, but when you go to pick it up, "It may not be in stock"?

Their filling it with the one I was allergic to, like the last 3 months in a row, even though I have waited the extra day, "Until the correct RX comes in stock the next day" must end. I just refuse to go through this again and again every month, and take the chance that their chronic mistakes will get more serious and do permanent harm to me.

I suffer greatly without my prescriptions, and during the whole Duragesic patch recall, CVS made no attempt to assist me with a solution to the shortage of the 100 dose patches. CVS would tell me time and again, "They would be there next month", ..but once the time came, they wouldn't be available to me yet again. I counted on their word meaning something. It doesn't.

Another Pharmacy suggested we use a different combination to get the correct dose of Duragesic brand patches using 3 of the 50 patches to make up the missing 100's dose that was on recall that time. Why didn't CVS think of this, instead of tell customers. "Sorry we can't fill that RX and there is nothing we can do">Each time CVS refuses to suggest any way to change the RX or suggest another way to take the patches at the dose I was Rx'ed, or contact the MD to figure out 3 of the 50's do equal my same dose as one of the 100's and a 50 ( at that time).. Finally, I suggested to the doctor they give me another Prescription listing the dose another way, that 3, of the 50's equal 150 dose, and they claimed they had to have a whole new RX for this to fill it, and although I did this, "They were still unable to fill it because they had no 50's either in stock"? They claimed they just sold out of them that day.

On Rx's with" Brand label only" or "No substitutions" checked off, They still require the MD to also write in again on the pad. Although it states "No substitutions" right on the pad, and this is also checked off, on the label of the prescription pad, and is the same RX every month and had been for years, one Pharmacist still required it to be written out on the Prescription as well as checked off on the typed pad of the RX itself.

We have been handed other peoples medications and wrong drugs altogether. We have waited for the "correct RX to come into stock" only to be told, "They didn't save that RX for me as they promised me, they sold it to someone else who came in before me"
I have been a regular customer for decades and they knew I'd be coming in that day to pick up the regular RX, they told me it was in stock and there were, "No problems". Then when I sent my husband in to pick it up, he is told. "We are all out of that RX, sorry you'l have to wait until..." ( whenever they get a new batch in). When I called to inquire why they didn't hold it for me as they promised for that night, I was told, "Someone else came in before you and we sell it first come first serve". I asked, "Didn't you fill the RX when it was brought to you". They replaied, "No, it is their policy to not fill the RX until the customer comes into the store to pick it up. I have found even if you call in an RX, it isn't necessarily ready when you go to pick it up and they don't necessarily fill it until you are there waiting for it, depending on the Pharmcist in charge that day.
Finally today, I have had enough of waiting, wrong RX's and wrong information, waiting for a refill that isn't available because they don't stock enough for regular customers now that they are open all night. I have noticed they seem to go through several Managers. Hopefully now that I have switched Pharmacies, I can stop worrying, and literally suffering because although I've been taking the same RX for years, they never seem to have it in stock, even when they claim they do at the time you call or when you drop it off to be filled. I'm just sick of the mistakes and excuses. I wish they'd just close down.

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Whine11
middle of nowhere, US
Feb 26, 2011 1:59 am EST

Pete and repeat were on a boat, pete fell off, whos left? Pete and repeat were on a boat, pete fell off, whos left?...

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Snnow
tennessee, US
Sep 17, 2009 1:01 am EDT

As a pharmacy tech, the biggest problem I have with your post is the staff's failure to use the 'override key'. There is no such key. The computer programs we use are complex and require a full week of training using fake rxs, doctors, and patients before we are even allowed to use the computers in a real pharmacy, and NO, they are not easy-peezy windows-based programs that any idiot could figure out. There are many tips and tricks to using them, particularly when it comes to insurance. There are several insurance companies that we bill on a daily basis, each with their own processor control numbers, etc. Each insurance company has its own set of reasons for rejecting claims, and some of these rejections can be overridden by going through a SERIES of steps on SEVERAL screens - not simply an override key. Often this calls for a call to the insurance company, which can take lots of time, as well. Furthermore, when it comes to CII scripts, we don't like to mess with those. They are a big deal, hence the fact that they are locked up with limited access. So, after having worked in a pharmacy as long as I have, I still do not know all the tips and tricks. I am even more cautious about CII scripts. And insurance fraud, especially when it involves government-run (medicare/medicaid) programs, is scary. So please don't blame incompetent pharmacy staff. Once you become an expert on this so-called "override key" you can complain about the incompetence of pharmacy staff.

Furthermore - with CII scripts - we do not keep CII meds in stock all the time, particularly when they are not used often. It is a huge liability to have that kind of of stock on hand all the time, and it takes not one, but TWO days to receive CII orders, assuming there is not a weekend involved.

You also mention shortages. This is NOT the fault of the pharmacy. This is due to the supplier, the manufacturer, or the raw-materials suppliers. Often the pharmacy staff has about as much information about the shortage as you do. So do NOT blame the pharmacist for shortages.

Another suggestion for you: Don't expect your scripts to be filled the instant you drop it off. Keep in mind that this pharmacy does hundreds of scripts/day, dealing with pissed off customers, stupid insurance companies, doctors who write incomplete/incomprehensible/incorrect prescriptions, and other nonsense on a daily basis. Being a pain in the ### will not help you get quick service, either. Trust me.

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RestlessHeart
Madison, US
Jul 03, 2009 7:50 pm EDT

You could have said ALL that in 2 paragraphs without all the dramatizations and redundancies

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CVS filing medicare

I had a kidney transplant jan 7, 2009 at time I wasn't on medicare — since then I have rec. Medicare along with my reg ins. I was told by medicare to go to cvs and get them to submit what I had to pay out of my pocket for my rejection medicine and tell medicare to send the check to me. The cvs on riverside dr told me they only do it up to a month medicare said its the law they have to file for me... I need help please janet soyars

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rrpostal
Lawrence, US
Jan 27, 2010 6:59 pm EST

Janet- a random internet site is not the place to get help. Please call medicare back and they will tell you how to proceed. Pharmacists often don't realize that some meds go through Med part B and not the Part D drug plans.

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CVS rude pharmacist

I was trying to consult with the pharmacist at the local drugstore. She kept glancing at me with the rudest look on her face, like how dare I try and interrupt her schedule! It was quite evident that she was not going to ask me if there was something she could help me with. I called the local Kroger drug store from CVS and was given just the assistance I needed. I will NEVER go back into a CVS again.

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OncoDude
PC, US
Feb 25, 2010 9:41 am EST

It was either Staci Williams or Dawn Hume

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Jenn863
Wauchula, US
Jul 07, 2009 5:44 pm EDT

You didn't state whether or not you were acknowledged by any other employee. Regardless of whether or not the pharmacist looked at you was she aware you were waiting for a consult? CVS pharmacist are CVS employees and you could have spoken to the store manager and even asked to be put in touch with coporate. If no one is made aware of the situation how can they correct it. It's better to speak up then go away unsatisfied and having no resolve.

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CVS Customer service

Store #1024. I'll keep this short. Most times I go in there I get stuck being waited on by fran (Cashier #394042) who says absolutely nothing through the whole transaction. It's ridiculous. I'll walk up with a smile and say "hi" or "good afternoon" and she'll just look at me and breathe through her mouth. She also (And this has to be deliberate) takes her time doing everything. It's incredibly rude.

The other option is the tiny old lady who is really terse and demanding. But not always: sometimes she's on her smoke break.

I wish cvs had a complaints section on the website so I didn't have to write this on a discussion board, but i've been wanting to complain about fran for about 7 months and I couldn't stand to put it off any longer.

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Pacheco John
, US
Mar 19, 2022 11:58 am EDT

The annoying automated phone system does not forward you to a live person to address your needs and kept me in a 𝗖𝗢𝗩𝗜𝗗 loop assuming that was what I needed assistance with. There should be someone on staff to answer phones or address customers needs.

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Jinesh-priti
Naperville, Illinois, US
Jan 08, 2022 7:43 pm EST
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Me and wife went to CVS Drive thru RT-PCR testing on 5th Jan. 2.50pm. Our confirmation numbers are 8176284 and 5175686. We are traveling on 8th Jan 2022 so we went on 5th Jan i.e. with in 72 hours.

I started follow up from 7th Jan and no one was able to tell me when we are going to get reports. I spent almost 4 to 5 hours on calling them on different time. We went to ORD airport assuming that at least we will get report after 60 hours. We called customer service from airport and they open the ticket to that someone will call us urgently on this issue but we have not received any call. we got call after we missed our flight for sorry not getting report on time.
Till 6.26 pm i.e. more then 72 hours passed we have not received reports for both.
I lost Approx $4000 and I hope I should get it from CVS.

Please help me out ASAP.

Please see attched photo mentioning that test results turnaround time is 1-2 days.

Regards,
Jineshkumar Parimal Shah
and Priti Jinesh Shah

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Jinesh-priti
Naperville, Illinois, US
Mar 19, 2022 12:44 pm EDT
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Not yet resolved

Jineshkumar shah

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Carolyn M. Johnson
Ardmore, AL, US
Apr 19, 2021 6:20 pm EDT

I called to have a prescription refilled 4/21/21. I explained to the lady in pharmacy what I wanted. I gave her the the number on the prescription bottle. I did not bother to say anything to the pharmacist. This is not the first time an incident of this kind has happened. I ordered a blood pressure prescription. I received three different prescriptions plus the one I ordered by the prescription number. They were prescriptions I no longer take which were changed by my doctor. The last time this happened; I paid in excess of $80.00. The pharmacist refused to take the medication back because of the virus situation the nation is in. Despite that it was negligence on the part of the pharmacist. It seems if there is a prescription that still has refills they will go back and refill them again without checking with the customer. The recorder comes on but it seems regardless what is said on the recorder or to a person the results are the same. I cannot believe you are forced to pay for medication you no longer take because the pharmacist goes back months pulling out drugs you no longer take. The last time this happened the money involved should have been enough for the pharmacist to be willing to refund my money due to his error. It may not seem much to someone who considers $80.00 to be very little but I don't. With this type of foolishness being practiced let alone the more you have to pay for this premium and because of a pharmacist being negligent the cost moves up all the more. It was $7.00 this time still an extra penny I should not have to pay for. Is there some way to stop this? I have to throw the prescriptions away and lose money at my expense.

I remain,

Carolyn M. Johnson

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Justina Dike
Bronx, US
Feb 27, 2021 3:21 pm EST

CVS pharmacist who worked on Saturday February 20th, 2021 at the Store location 40 W. 225th Street Bronx NY 10463 #16921, should be removed from that location and retrained. She does not know her job.
She dispenses wrong medication and therefore constitutes a danger to the community. About 84% of death in United States is due to wrong medication; hence measures are employed to eliminate the error and avoid death of victims. She has no customer service. She is a hatter, a racist, have no respect for elders. I could not see her badge to read her name, but the supervisor of that location will know who she is that worked on that day. She is either a Chinese or Pilipino. I did not hesitate to give her back her rudeness by striking on the customer counter, when she says, quote" she will take me out of the this location" that faithful day. and a passerby customer in the store intervened on my behalf; and in turn, she
insulted the lady. She added quote "you are not old; you pay $22.0 for the medication if my Insurance company cannot override the problem with the medication" end of quote. Her second called the Store Security officers to walk me out of the store. On Monday 22nd February, 2021, two pharmacists on different CVS locations in the Bronx confirmed that the medication she gave me is Atorvastatin and not Metoprolol. This is the second time I have been given wrong medication in that location. I am seeking a redress. I will also contact the Community District Rep. for her removal in that location. She is dangerous.
My email address is nwa2ada@gmail.com

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Depere
Pooler, Georgia, US
Jan 14, 2021 6:13 am EST

I was prescribed Vicodin by doctor and they gave me aspirin. When I called to complain, she goes on & on about how it’s only a 7 day supply of 28 pills, I told her so, that’s what my dr. scripted, why are y’all giving me aspirin. Then she says well your dr. will have to give you a new script for a refill, I told her I know all of this, I told her she was acting like I was a junkie, talking about how my insurance won’t pay for anything for more than 7 days, all of what she was saying was irrelevant. I was told maybe they were planning taking it for themselves, don’t know, don’t care. I told her I have Sickle Cell & I get them twice a year .

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Marcia Knoster
, US
Dec 22, 2020 10:26 pm EST

I am a senior citizen with chronic pain issues. I see a pain specialist who subscribes hydrocodone every month for spinal stenosis. I only take 3 a day which only helps a little. Because of kidney issues I can not take over the counter pain pills. The new hope pa cvs has been unable to fill my script two months in a row leaving me major pain for 4 days. I have the same script every month. I can not understand why they don’t they do not order enough pills to have on hand for repeat customers the pharmacist suggested I find another drug store. Someone at that store is not doing their job!

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2Concerned Customer
Fort Washington, US
Jul 06, 2018 5:31 am EDT

Store #1842 at 1275 Penn. Ave., N.W., Washington, DC (corner of 13th St. NW) has very poor customer service. There are always problems either with the air conditioning, the doors, or the associates there. This is a 24 hour store but they hire people with little or no customer service skills. In addition, they don't answer the phone between 5:30 am and 6:20. I ask to speak to a Manager and find that the person I'm talking to (Angela) is the manager; who sounds like she really doesn't want to be bothered. She listened to my complaint and suggestion, asks what time I visited, then hangs up on me. This is rude and terrible customer service skills. I see why the employees there are sarcastic, ignore customers, and have poor customer service skills, they mimic their leader/manager. Grrrr!

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Cgross
, US
Dec 06, 2017 4:51 pm EST
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12/5/17 I had gone to store 100 E US 231 Crown Point IN 46307 and went to pick up my prescription. Angela waited on me. No hello, may I help you and NO smile. Just stood there. I told her I was there to pick up my prescription and gave her my Birthdate. She then turned side ways and spoke to a Nicole and the pharmacist. They were laughing and joking around . When she did get my prescription to me she still did not speak until I was done, then said have a good day BUT no smile. I go to this store for my prescriptions due to it being on my way home from work.. Every time I go they are not friendly at all including the pharmacist . I have even gone to drive up and get same response. It took a lot to send this but I have had enough of that pharmacies unpleasant nature. I have gone to other CVS stores and they were very helpful and nice. This is the only store I have had this issue with. Please do something. I would hate to have to change my Pharmacy. Thank you and I look forward to your response.

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Linda Catt Rosencrans
, US
Feb 18, 2016 12:48 pm EST

I think over the last 4 years living inthe Eustis Fl. Numerous times. Which means many. I have waited and been ignored at the window for several minutes. The recording goes off and no one says a thing like just a minute except for Frank and Karen. (CVS) St Rd 19 Eustis Fl. The young fairly new man stands not 2 ft from the window as another woman finally after 9 minutes ans 2 other cars leaving behind me I was waited on. The older lady acted like I was imposing on her. She didn't even thank me. I held my temper. The younger man on several occasions I have asked several times to put his phone one high as I a hard of hearing and does not make a attempt. All other talk great. But I have used CVS in Tullahoma TN and Anderson IN on 38 th and main were great. But this is the worst customer service I have ever been in contact with. And I am 68 years old so I have been at a lot. If they can't wait on people or have someone on window at all times. They need to be closed down. Your losing money with them. And I am changing pharmacy and it won't be CVS. And they are always out of medications. Like my pain medication which is a schedule. I can take the script to Walmart and get filled everytime which my Dr told us to change. Linda Rosencrans

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Helen Bilowus
, US
Dec 20, 2015 2:43 pm EST

I can't remember my password or the name of my childhood pet as there were many. There's no way for me to log in with that question. Why can't I have an alternative question to answer?

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CVS photo department "policies" suck!!!

WARNING: SAVE YOUR IQ—SHOP AT WALGREENS!

Last week I spent 45 minutes arguing with a guy at CVS’ photo department … I had picked up some pictures the day before, and while the outer packaging was labeled with MY name, it turned out that they’d put someone else’s photos inside. No big deal—mistakes happen ... What irked the hell out of me is that when I went back the following day, and explained my situation to the employee, the guy flat out told me there was nothing he could do because “MY” pictures had someone ELSE’S name on them, and he wasn’t allowed to just randomly hand out pictures to people they didn’t belong to. He told me I’d have to contact the OTHER person and have them meet me at the store to do a swap, with our IDs present … I DIDN’T EVEN KNOW THE OTHER PERSON! Talk about LIVID! It was the dumbest thing I’d ever heard! I thought I was on some sort of reality TV show! I [censor]ed at the guy for a good fifteen minutes—and made a scene in front of a whole group that stood around, pretending not to be nosy—before the manager approached. For a split second, I felt relieved … This mess was FINALLY going to end. THE MANAGER SAID THE SAME EXACT THING! I pleaded with her to open with other photo package so she’d see my face on all the pictures in there, but she insisted it was against their privacy policy … WHAT F-ING PRIVACY POLICY?!?!?!?!? THEY DEVELOP PICTURES! THEY HAVE TO *LOOK* AT THE PICTURES TO PRINT AND PACK THEM! Eventually, I got pissed and stormed off after throwing the useless pictures at the two of them … Then, yesterday, I bought a photo printer. I will NEVER shop at CVS again … F-ing ###s!

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BlueFalcon
Shreveport, US
Dec 31, 2011 5:32 pm EST

It's the same thing at the CVS on 3300 Youree Drive in Shreveport. I dropped a disposable camera off to get developed and every day they say call back tomorrow; that they're having "machine problems". If they don't want to do it then they should have just told me up front that they didn't feel like it. Walgreens is where I will go from now on.

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Lanay Green
Palo Alto, US
Oct 18, 2011 10:46 pm EDT
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I just went into the store in Mountain View and picked up some pictures. Over half of them were blurry and when I spoke with the photo manager he blamed it on me. He said I was shaking when I took the pictures. What a load of crap. he just didn't want to reduce the price for the photo's I didn't want.

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cvssucksbigballs
, US
Aug 12, 2010 6:53 pm EDT

To whom it may concern,
I have ordered prints for about a week and a half from CVS on 8430 NEW UTRECHT AVENUE. However due to their technological difficulties with the machines, they continuously delay my picture prints. Day after day they guarentee me that they will be able to fix this problem and have my prints ready within the nexy day but disappointment seems to never fail. What i don't understand is why do they call me daily to notify me for pick up and when i call back in to check or pay a visit, they do not have anything for me. I advise you, if your full of [censor] excuses such as "your machines are always down" then you're best solution is to leave them down. I am tired and frustrated with your awful service and i'd like you guys to get your [censor] together. So much for one hour photo services.

From,
a very unsatisfied customer.

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tiff_hart
Somerville, US
Jun 10, 2009 3:08 pm EDT

You're a freaking idiot. I hope you never get your pictures back. Why can't you just take your memory card and take the pics to Walgreens and stop making a big fuss over nothing.

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CVS habbo card

A family member and I went to buy a Habbo Card from a CVS in Washington D.C., S.E. . After the puchase we went home to find the voucher code on the receipt but to our disapointment the clerk never scanned the card which meant we came home with a blank card that is useless even though the card was not paid for we are still disapointed with CVS and its unreliability to watch what they are doing

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CVS debit card

I am a regular customer of cvs for many years. I get my migraine medication there 2x a month for the last 10yrs (my medication cost $275.00 for 6 pills)! I frequently get money orders there and pay with my debit card. hence, a debit card is "cash" lately, everytime I go there it is a diff. story. must use cash, I was told, but this is a debit card, I responded, "no, must be cash, use our atm machine" crazy, why would I spend $5.00 in fees to take out $10.00? o. k. I was told the gov. won't let them take debit cards anymore because of "money laudering"? oh, really, well, my gov ss disbility check goies on that same "debit card"! I use it every where else, but now cvs won't take it! on top of that I purchased the debit card at cvs! it's their own "green dot"debit card. I refill it there, and use it to purchase other cvs products. the us post office, (another gov. agency) takes my debit card to purchase, stamps/money orders! you don't get more "government" than that!

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tiredofcustomers
Tampa, US
Dec 03, 2009 9:12 am EST

Listen buddy,
Front store employees have NO control over this issue. These policies are handed down without warning or a request for input. So don't get pissy with the cashiers or pharamcists or whoever you're complaining about. They cannot change the policy, or make an exception for you, or whatever you think might be an acceptable solution. You can either deal with it or take your business elsewhere.

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jayed
New London, US
May 26, 2009 4:14 pm EDT

they have valid reasoning. oh and green dot is not a real debit card.

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My Prescriptions for Pain Killers has been refused on numerous occasions at the CVS on Springside road in Westampton NJ Store #2094 For various reasons, I have an idea that I am being profiled, I am not one who would make this accusation lightly but I seem to be the only one who can't fill MY Prescription for percocet I have no trouble getting my Diabete...

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CVS pharmacy abominations

I have worked for CVS since Sept. '08 as a pharmacy tech and all I have to say is that, from my experience, most pharmacy employees could care less about helping customers and are only concerned with satisfying their own needs. They enjoy working at production (the station where prescriptions are filled) and data entry (where prescriptions are dropped off) but God forbid they should help a customer at the registers or at drive-thru. They feel as though they're gods or something because they're handling drugs and then forget about our most important commitment, which is supposed to be customer service. They feel like they're too good to be operating a cash register and dealing with customers.
That's where I come into the picture. I get shafted every time I show up to work. I am stuck at the registers and at drive-thru for hours on end, day after day, because that is the least coveted position at the pharmacy and I am viewed as being too incompetent for technical work by the pharmacists. Hmmm...I wonder why that is? Maybe because I HARDLY EVER get the chance to work at production or data entry, thereby becoming less and less efficient at my job, while the others, being there all day every day, are getting better and faster. We are supposed to rotate around the pharmacy every few hours, but that doesn't really happen. And most of my co-workers are just terrible people, period.
The lead pharmacist is a [censored], the other one is a [censored] with a capital B, and the third is just a freak. I swear, they are some of the weirdest people I have every dealt with in my entire life. And some of the technicians are sooooo passive aggressive that I just want to lash out and punch them in the face. For example, here are some case scenarios on what I may experience in a typical work day:
1) I FINALLY get to production and I customer shows up (typical) and the other tech (who has been there all day) is busy with her finger up her butt. The pharmacist says to me, "Ben, I need you up front" while I'm in the middle of filling a prescription while the other tech is doing nothing at all (or will sometimes make herself look as though she's busy). As soon as I leave to help the customer, she'll take over, and when I finally get back to production the prescription has been filled.
2) At last, I get to data entry to enter a prescription that has been sent electronically, but lo and behold, someone pulls into drive-thru. Once again, I hear the pharmacist, "Ben, I need you at drive-thru" while the other technician is standing around, either texting on his cell phone or making himself look busy...I swear this "making yourself look busy" is a classic pharmacy tech ploy when they don't want to help a customer. I proceed to drive-thru and, much to my surprise, when I return he has finished entering the prescription.
3) I once again find myself in production (a rare sight) and there is a freshly entered prescription that needs to be filled. I try to print the label, but wait! It's already been printed at another printer by another tech (they're not supposed to do this). He knows I want to fill the prescription but is doing this to spite me and to gratify his own wants...mostly the latter.
4) There is a long line at drive-thru and one of my co-workers is there at the window (a sight for sore eyes). As soon as the car pulls away, he dashes from the window as fast as he can in order to avoid the next customer. Soon, the computerized male voice on the pharmacy phone's speakers announces "One Drive-up Call" and I am summoned to take over because he's too special to be working at a drive-thru window and proceeds to production.
The list goes on and on.
Also, most of my co-workers are buddies but they exclude me from their circle and never invite me to hang out with them. It's very rude of them to talk about going out after work or getting together on the weekend and not even asking me if I would like to join them. They're not obligated to invite me but it would be nice of them not talk about their get-togethers right in front of my face...it really hurts.
By the way, CVS employees are entitled to one 30 minute unpaid lunch break (who the hell has time to eat their lunch in 30 minutes?) or two paid 15 minute breaks, not both. I have actually lost some weight because of this and it is worsening my gastrointestinal problems because I have to practically inhale my food as opposed to chewing it thoroughly. The pay also SUCKS! I have actually increased my alcohol consumption because of all the stress I am dealing with. Sometimes I will go home craving a drink just to forget about my horrible day at work. As soon as I get nationally certified I am leaving this hell-on-earth called CVS.

The moral of this story is that CVS sucks. Wal-Mart is so much better.

Take care, everybody!

- Ben

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laughitoff
Ringwood, US
Aug 20, 2009 3:18 am EDT

30 minutes is enough. without a doubt.

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rowsdowah
Stupidtown, US
Aug 11, 2009 8:18 pm EDT

And it is not their job to call your doctors office for you, it is your responsibility. Most doctors offices around where I work require patient calls, and even refuse to take pharmacy calls for it, because of patient non-compliance.

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rowsdowah
Stupidtown, US
Aug 11, 2009 8:17 pm EDT

Ben, stop whining and talk to your Pharmacy Supervisor. Talk to your pharmacy trainer, talk to your store manager. And stop assuming Walmart is better, same crap, different pharmacy.

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montgomeryalforestave
Montgomery, US
Jul 31, 2009 6:17 am EDT

I call the cvs on yesterday to get a refill on my medicine in montgomery alabama the pharmacy department I always have to get them to call the
doctors office for my refill my I add that the doctors
office is closed on friday. Because I was in georgia with my mother in the hospital I couldn't jump up and go to the doctor to pick the refill up I ask Lela the lady at cvs would she please fax that to my Doctor she told me no She didn't care that other cvs did this for their patients She wasn't going to to do it I thought to myself This lady have a problem working for cvs I really didn't think cvs should ever say they have good customer service ever again . Well I can say wal green was the place that fax my medicine to my doctors at 730 at night Thank god for walgreen the pain was really bad for me and I could hardly stand

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CVS refill

Due to my financial situation {lost all insurance, low budget} while I had the money and with my Doctors
approval I tried to get my medicine filled. And the pharmacist Carl Griffin at this time was very disrespectful
toward me and my Doctor, and his staff. My Doctor authorized the refill, and he became very outraged with my son and I. And told me I could not get it filled over a week after I run out. I'm dealing with Chrons and IBS. I find this man to be hateful and non care of the customers, I';ve have witnesses and have heard many more complaints of this man. I would appreciate an appoligy and some being done. He has no business working with people with the attitude.

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rowsdowah
Stupidtown, US
Aug 11, 2009 8:26 pm EDT

I find it interesting you didn't mention what kind of drug it was you were trying to get refilled. Call 1 800 Shop CVS

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I have been going to my neighborhood cvs for years!!! I had a busted blood vessel in my eye, it burned and hurt terribly, I went inside the store to get my rx asap, I told the pharmacist, please help me I was crying in pain for the burning in my eye. She said its too bad, because our normal wait time is 45 minutes! I have never been treated so rudely, by a...

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CVS pharmacist

Pharmacist extremely rude on phone when I called with a question. The problem was basically a miscommunication/error on the pharmacy's behalf which he was unwilling to admit. I told him he needed some customer service training, to which he replied that he had numerous awards & plaques for his excellence in customer service...Hmmmmm...CVS must have very low standards! I'm transferring my scripts across the street to Walgreens! Bye, Bye CVS!

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Nonniemax
Corpus Christi, US
Feb 07, 2011 4:32 am EST

AOk I need to make a complaint on CVS on ever/staples. Who do i contact?That pharmactist called me a liar. I really cannot find my Ty-3 bottle.So I cld my dr he called in script I cld cvs on hold cuz was filled too soon. Said I would have to pay for them. I said ok. Then he said tell me the truth you didn't lose them. I said I'm not lying I go to church. I started to cry. I told him forget about filling it I will be moving all my scripts from your store and I hung up. I can't believe it. Ty-3 were only 16 pills.I filled it last Thursday.You can take 2 every 6 hours. My god. I never abuse my pills. I don't want to overdose like all those actors and actresses. I'm so upset and still in pain. I wish I could get that pharmacist fired... 

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rowsdowah
Stupidtown, US
Aug 11, 2009 8:14 pm EDT

You think that's bad, try working with them for 8 hours!

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Theresa
Nipomo, US
Apr 27, 2009 5:19 pm EDT

Yes, just this last weekend I had a very bad experience with a CVS Pharmacist, in Nipomo, Ca;ifornia. I had asked him a specific question about the meds I had just picked up for my husband. The arrogance was undeniable. He was so rude to me and my husband, neither one of us could beleive what was happening! We stood there with our mouths open! Had my husband not had just had knee surgery...I would not have blamed him one bit if he'd yanked that ### across the counter and asked for an apology. I am not quite sure who he thought he was and why he thought it was proper for him to speak to custmers in the manner that he did...to make matter worse he did it right in front of his assistant. Now giving her permission to treat their customers like crap. Good bye CVS hello COSTCO! I will NEVER set foot in that CVS or any other CVS EVER AGAIN!

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11:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS my side of the counter

The first thing I want to say is I have read several of your complaints, not just about cvs but about walgreens and walmart pharmacies as well, and yes several of the stories are...horrifying. In fact, I, in most cases I thank my lucky stars not to be working with coworkers who are as rude as some of the pharmacists/techs you are describing. Some of you have had genuinely bad experiences.

But please, please keep in mind there is another side to the story. The person behind the counter is a human being too. I'm not saying you always have to be sugar sweet. You ARE the customer, and I agree, you DO come first, and my personal opinion is whatever pharmacy you are using, whether it be cvs, walgreens, walmart, whatever, has every obligation to do the very best they can to help you. If there is something wrong, please let them know. But, if the person behind the counter is going to calmly listen to your complaint and try to do something about it, please explain yourself as calmly as possible. (If they're rude to you, then I say have at 'em, or simply leave, because I agree, rude and impatient employees do not belong in a pharmacy). The person helping you is much more likely to do everything in their power to serve you, and follow through, as long as you don't get short or sarcastic, or personally insult them, or spit in their face (this has happened to me). This may seem like behavior 101, but as a pharmacy tech I know: there are days when we become punching bags.

I come home most days thinking I am masochistic, because I love my job, but I take a lot of abuse. And there is a simple explanation for this. I believe that my area of customer service is one of the toughest. If I worked in a restaurant, or at a movie rental store, or a grocery, the one advantage to being in any of those environments is that the customers who come in CHOOSE to be there and shop, spend their time and money, etc. Nobody wants to shovel out money for pills. Nobody wants to be sick. Let's face it, nobody relishes a trip to the pharmacy. It is something the doctor told them they have to do, and many times they have to do it because they are ill, get a bad diagnosis, whatever. When it comes right down to it, most of my customers hate the prospect of dealing with me before they've even met me. I'm another headache, a time waster and money drainer that they did not CHOOSE to deal with. I'm down one from the get go.

But this is why a high level of patience is required. I've been told I have this, but I don't know. Anyway, one thing I sympathize with about most of the complaints is lack of communication. If I see a problem with somebody's prescription, pa required, high price, no insurance applied, new insurance needed, etc, I call the number we have on their file. The customer NEEDS AND HAS A RIGHT TO KNOW what is going on. Communication is vital. Please help us; if you change phone numbers, let us know. I know it's not the first thing that comes to mind when you move, giving the pharmacy your phone number. But people get so angry with me when one of these situations arises and I didn't call them; my honest answer is I tried, but your current phone number is not on file with us. Oh yeah, that's right, you moved two weeks ago. But I should have found some other way. I am still called stupid, and the thing is I am not allowed to talk back. I cannot talk back to a customer, I personally believe this, customers do not deserve rudeness, no matter how rude they are to me. I sit and listen quietly and tell them that now that we are in this situation, here are our options. I will do whichever of these you like, just let me know. And it is so disheartening to me to hear the phrase, "Go blow your brains out, you incompetent bumbling fool, " worked subtly in to the response I get back. I got in to this profession out of a desire to help people, and they all hate me despite my efforts. I consider suicide on a regular basis, by the way.

Additionally, I know some of the things that happen are extremely frustrating. But I will say this: 90% of the time the employee you are talking to is not the one who dropped the ball and caused whatever error it may be. I can't tell you how many times I've been yelled at, cursed at, told very literally to go **** myself for something that happened when this is in fact the first time I've become aware of the situation. I apologize profusely to the person, I tell them I agree, this is inexcusable, I am going to make this right for you while you are standing here, I promise. But despite apologies, and despite the fact that I do resolve the problem while they are there, I am the one that has to take all the flack for somebody else's irresponsibility, I'm told that I should be fired, that I am overpaid (at $9.00/hr), that MY pharmacy always screws up (I am the farthest thing from the top of the totem pole by the way, I have no authority at all). I guess what I'm trying to say is, when something does go wrong with your rx, do not hesitate to say something to the pharmacy staff. But don't unleash unbridled and uncensored tongue lashings on the tech you bring the issue to (unless, of course, they are rude to you first- again I do not tolerate rudeness from fellow techs). Please. Please. Please. Because you are a human being, but so is the tech.

To wrap up, I guess (not that anybody will read this whole thing, I've just had a bad day and am feeling down on myself), there are terrible employees in pharmacies. I know. I've seen them. Some of my past coworkers have been awful at dealing with people. But some of us do want to help. I want to help. You will hate me, but you deserve service. I genuinely want to try to make your life easier, answer your questions, and get to know you as a customer. I swear if there is something I tell you I cannot do, it is because I will lose my job for it (write a fake prescription, fill a control early, give away free meds, don't laugh people ask me to do these things), not because I want to impose hardship. I come home every day basically depressed, borderline suicidal. I try and try and try, nobody thanks me when things go right, but they drill me for things that inconvenience them as if I personally stayed up all night trying to plan the best way to sabotage the prescription. I feel sometimes like I've got a bullseye on my forehead that says "Here's a pushover, get him." But I just have to accept the fact that maybe I did help somebody, even if they didn't thank me or even realize it themselves yet. And I have to wear a thick skin, and take it.

There are two sides to the counter. Your side. And my side.

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jennie c
, US
Feb 23, 2010 1:16 pm EST

Thank you...We live in a time now where customer service is not represented or respected as well as "years gone by"... Too much form over substance has taken the place of genuine smiles and nice to see you comments.
Its all about manners, which use to be taught at home sitting at the table with your mom and dad...saying, may I please be excused, or may I please have more mashed potatoes? Perhaps if we just slow it down a notch and think before we react, that may help, just a little... anyway, kudo's to all of you trying to make other people's day as pleasant as you can...and sometimes without a reward. Thank you very much, and it was a pleasure talking to all of you...

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DomsMom
Tempe, US
Oct 21, 2009 7:40 pm EDT

Not all pharmacist are as calm and understanding as you are. There are plenty of psycho "patients", "Customers" or whatever you want to call them out there that should treat you with respect as well. YOU don't have control of what their insurance covers, you don't have a personal relationship with the CS rep from their insurance, You can't pull their meds out of your butts, ears or mouth, and you can't put this one particular persons Rx in front of everyone else's b/c theirs is MORE IMPORTANT! I understand believe me my sister is a Pharm Tech and she is a witness to this on daily bases. I too worked in customer service in the Cosmetics deparment of a Major department store. The customers from hell walk in demanding stuff and its so not necessary. If these kinds of customers are reading this now just know that you have not the slightest clue of what its like working behind the counter with someone yelling at you for something you have no control over. If we are offering you a solution that is not sufficient to you take what we can offer or LEAVE...get the eff out of there!

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laughitoff
Ringwood, US
Aug 20, 2009 3:28 am EDT

I agree. I feel like everyone just assumes I don't care. I have customers that have been awful to me.
We didn't have this ladies Prenatal vitamins in stock once and I was yelled at for a good ten minutes about how I was killing her baby and how I was such a B**** for not doing something about it. I offered to call all of the of the other local pharmacies, order it for the next day ect. but she wasn't having it. I didn't know what to do. She actually made me cry.
I had a customer come up to me as I was leaving the store at closing who needed her birth control. This is 10 o'clock at night and we had already locked the doors. She told me I'd have to pay for her Abortion.

Have a little respect for the people trying to help you. Thanks.

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rowsdowah
Stupidtown, US
Aug 11, 2009 8:59 pm EDT

no, they are customers because customers bring in more money for evil company, aka CVS.

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Sparda29
Franklin Square, US
Aug 05, 2009 3:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have to disagree with you about something. You referred to people as "customers'. Sorry, but as a colleague in pharmacy, they are not customers, they are patients.

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Nemesis193
sda , US
Apr 20, 2009 11:19 pm EDT

I know what how you feel white coat, keep it up. There are more people like us, trust me.

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This CVS is located on a busy intersection. I stopped there on April 2, 2009 to get a few things on my way home from work around 5:30 (rush hour traffic). I was standing in line at the cash register when I heard another customer say, "Hey, there's a dog in here." Sure enough, around the corner came an adorable little puppy wagging her tail and jumping all...

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Overview of CVS customer experience

CVS, the popular pharmacy chain, has been receiving a lot of negative feedback from its customers. Many complaints revolve around poor customer service, long wait times, and incorrect prescriptions. Customers have also reported issues with the company's online ordering system, including delayed shipments and incorrect orders. Additionally, some customers have expressed frustration with the high prices of CVS products, particularly prescription medications. Overall, CVS seems to be struggling to meet the needs of its customers, and many are turning to other pharmacies for their healthcare needs.
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