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1.0 9 Reviews

Custom Controllerzz Complaints Summary

0 Resolved
9 Unresolved
Our verdict: Engaging with Custom Controllerzz at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Custom Controllerzz reviews & complaints 9

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3:07 pm EDT

Custom Controllerzz No contact or reply

My name is Nikky MacLennan my order number is 33457 and I am wanting to know how my order is going. My money was taken from my account instantly on the day we ordered the controller but now I have no idea how this order is progressing. I have emailed several times both through the website, via my account and directly to [protected]@customcontrollerzz.com as directed. I have called from Australia with no response. Please respond. Nikky [protected] or [protected] or [protected]@hotmail.com

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9:59 pm EDT
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Custom Controllerzz custom controllerzz

I bought a custom controllerzz Xbox controller for my son and it was defective after being used only a couple of weeks. I sent it back for repair/replacement and followed up with emails and phone calls from Australia to their New York office. No response for months until I posted a negative review. They made promises of replacement etc.. if I took down my review, I was happy to do so once I had received the controller. That was months ago, still received nothing! I have since bought my son a new controller and want a refund now as I have no faith in this company and their integrity.

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11:30 am EST

Custom Controllerzz controller

Custom controller was ordered and paid for by credit card and never delivered they are a fraud company I called so many times and left a voice message as requested on their phone and after four weeks someone finally called me back and said oh we will put this in the mail to you within two days and we will ship it at our expense you will receive it in three days. It goes without saying we never received this gift that was a Christmas gift for our grandson we are grandparents that have been taken for over $200 and the company will not return our phone calls today is February first and they charged our credit card December 12th, no Christmas gift for our grandson! Someone please tell us what options we have at this point.

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AStevens
, CA
Jul 13, 2018 1:27 pm EDT

I ordered a custom Chrome Controller for my son at Christmas. The Chrome wore off within a month so I sent back for replacement. NOT only do they have the controller I have paid for - BUT now they are not responding! It has been over 6 months and the ONLY thing I have received from them is grief and im out 200.00! these people are THIEVES!

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Victoria Davinci
, AU
Jul 10, 2018 9:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a custom controllerzz Xbox controller for my son and it was defective after being used only a couple of weeks. I sent it back for repair/replacement and followed up with emails and phone calls from Australia to their New York office. No response for months until I posted a negative review. They made promises of replacement etc.. if I took down my review, I was happy to do so once I had received the controller. That was months ago, still received nothing! I have since bought my son a new controller and want a refund now as I have no faith in this company and their integrity.

Is Custom Controllerzz legit?

Our verdict: Complaints Board's thorough examination reveals Custom Controllerzz as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Custom Controllerzz stands out for its commitment to quality and security. Clients considering Custom Controllerzz should delve into its customer service record to gauge compatibility with their expectations.

Custom Controllerzz earns 91% level of Trustworthiness

Perfect Trust Endorsement: Custom Controllerzz achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Custom Controllerzz. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Customcontrollerzz.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Customcontrollerzz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Customcontrollerzz.com you are considering visiting, which is associated with Custom Controllerzz, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a customcontrollerzz.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Custom Controllerzz have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Customcontrollerzz.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Custom Controllerzz has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Customcontrollerzz.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The customcontrollerzz.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
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2:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Custom Controllerzz still no controller

I received a controller in August which was missing crucial parts. I sent it back straight away and was told for an additional $40 they will add the parts and send it back. It has almost been 5 months and still NO controller. I was told it was sent in December but they couldn't provide tracking information, so not only do they take a very long time to do anything, they also lie about it to. I've tried emailing them countless times but I only ever get a email back maybe once every 2-3 weeks. WARNING: do not deal with these people, it is not worth the time, effort and stress. Zero stars from me

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12:55 am EST

Custom Controllerzz Christmas gift

Before I ordered from this site I checked the reviews about www.customcontrollerzz.com and must say that there were many positive reviews so I decided to give it a try. I regret that decision. Now I believe that all the positive reviews were fake and written by someone who got paid for that.
I have purchased a controller from them and it was a Christmas present for my son, but it is now January 12 and still nothing. Customer service doesn't care about me and my issue and they continue to ignore me. I paid via PayPal and my only hope is that PayPal will get my money back. I will not buy from this site ever again!

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1:11 pm EDT

Custom Controllerzz the seller didn't help or provide support

I bought video game for my boyfriend from www.customcontrollerzz.com. I placed the order in the end of May, but after that they didn’t deliver my order. I think that they have lost it, but I have no proof. The customer services also didn’t provide any help or support, because they don’t care. They received their money and they didn’t want to solve problems or reply to your questions. Avoid these people at all costs. Not recommended.

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6:47 am EST

Custom Controllerzz 2 months ago I bought controller and still haven't received it

I purchased controller from the website www.customcontrollerzz.com. I placed the order before Christmas and the seller promised to deliver it within 2 weeks. In total I waited 2 months and heard some fake excuses. I haven’t received my order and have no idea what to do now. Help me. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

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Mike Steiger
, US
Dec 21, 2015 11:42 am EST

https://www.facebook.com/boycottcustomcontrollerzz/

same issues but got the wrong remote to boot.

ComplaintsBoard
O
7:33 am EST

Custom Controllerzz They delivered broken controller and refused to change

I bought controller from the company www.customcontrollerzz.com. It arrived on time, but the quality was really bad. It stopped to work after 4 days and the seller refused to change it. He told me that it was my fault and refused to help. Also he spoke in rude manner with me. The worst company and services ever, so avoid these ### and post comments about your experience with them.

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John Doc
Isle of Bute, GB
Feb 12, 2015 8:38 am EST

I have had tyhe same garbage sservice from this crappy company, ### excuses and insincere apologies accompanying pathic excuses why they cannot delievr. I have now waited 3 complete months and have received nothing but empty promises and bugger all else. Aviod these crokks, they are the worst company I have ever had the displeasure of attempting to deal. I am currently $269.35 cents out of pocket for a piece of plastic that was supposed to be a christmas gift that these ### never sent or have ever refunded. Now my son is made out to be a fantasist by his friends as he told them he was getting this and it has never appeared.

ComplaintsBoard
N
6:37 am EDT

Custom Controllerzz Seller is liar and he doesn't change the order

My friend bought controller from the website www.customcontrollerzz.com. It cost about $200 and the order arrived on time, but unfortunately it was broken or something. So it stopped to work after 2 weeks. The seller agreed to change it, but after my friend sent it back, the seller stopped to reply to the emails and he didn’t change the order. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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Tyler Lamb
, US
Sep 02, 2018 3:39 am EDT

I ordered 2 controllers on December 1st. I still dont have them and nobody will tell me when they will be shipped.I paid $184 for them including priority shipping.They will not respond to email, messages.

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