Curbside Waste review: Customer service/billing

Started service 7/11/23 with a prepay/startup of "prorated" $28.93, then $20 p/month for the tiniest bin that they had because I have the equivalent of a Cub plastic shopping bag of trash per week. For last 30 yrs, because I had so little trash, I was just dumping it for free at one of my two business locations. I am an avid recycler and composter. I had been driving my compost to the free recycling bin on Douglas Av in Crystal. Because, I'm a senior, now semi-retired and downsized my businesses, I decided to start paying for pickup for trash, for convenience (not need) after shopping around for a company. Then, in 7/2024, paid the mandated fee for compost pickup (which wasn't picked up from my compost bin for 3 wks. This was later adjusted off my invoice, so no issue with that, now. I have excellent credit rating. Never late on any of my bills. They lost my payment for Mar/Apr 2024. When I see that it was not cashed, I made numerous attempts to customer service to track it down. Talked to someone in customer service, a couple of times. It was like communicating with an "outsourced" customer service because she was reading off a script, telling me to pay on-line, which I rarely do, due to safety concerns. She would not address my concerns of double paying, in case they found my original check. Just kept repeating her prepared script. I could barely hear anything she was saying, as if she was on speaker phone. Irritated, both times, I gave up on trying to communicate with her and called another number on the menu. I got a man who listened to my concerns, interacted normally, said he was documenting my concern and that he would have the manager call me. I waited 2-3 days for her call, which I never got. So, I decided to make a double pymt on my next invoice and flag that lost check. After my calls to them, an email to them, my notes on subsequent invoices, asking for late fee to be removed, sending them documentation of my emails, my attempts to resolve. July 2025 invoice sent to me was altered & whited-out & photocopied. I continued to pay, promptly, minus the late fees of $10 or $20, which fluctuated up and down. They continue to tack unwarranted late fees onto my invoices, even though I repeatedly asked them to remove. My invoices have doubled since origination of this contract. I understand inflation, but suspect extra is being hidden within the line items. I see that my 2 year obligation is satisfied and I am paying way more than what I signed up for, so I can start looking around for a new service or simply go back to dropping off my little bag of trash for free at my business, again and I can go back to driving my compost over to the Douglas Av bin. I do not need this extra stress over $10/$20 unwarranted late fees and damaging my perfect credit over my tiny bag of trash & tiny bag of compost. I don't really need waste pickup. I just chose it. My next step is the BBB.