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CB Appliances Culligan 270 W Palatine Rd, Wheeling, IL, 60090, US
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Culligan
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Culligan

270 W Palatine Rd, Wheeling, IL, 60090, US
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5:32 pm EDT

Culligan - salt delivery

Last 2 salt deliveries provided the worse customer service imaginable. But the one that was supposed to happen today was the kicker. First, I cannot get them to deliver often enough to prevent running out. Last delivery they brought 1/3 less than requested and basically said, "Too Bad." But today when this person who is delivering, who has a job, delivering to us who have lost their business and income, could not handle our disgust about these over the top rules that have contributed to our loss, one being the driver not allowed to come in our home and down the steps to fill our softener. Taking our opinion as some personal affront, and after I said it is fine leaving the bags on the porch, he took the 2 bags he had just brought and carried them back into his truck and left. I did ask him as he walked back with the bags, why he was being a jerk. This poor delivery person, I say again who has a job, told them back at the Wheeling, IL office that he didn't leave the salt because I called him a jerk. Not quite the story, but even if it was, what right does he have to deny me my service of this delivery? Because he was offended? I am a 20 year customer of this service, 60 years old and have always paid my bills. The office I called supported their driver. Disgusting.

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