Crypto.com

Bought about $100 of BNB today, super easy and fast... but that’s not where the problem lies. The problem is trying to get it out. BNB withdrawals don’t work at all. They said they fixed it two days ago, but obviously they didn’t do a good job of it. I traded it for btc and tried to send that to my btc wallet, but $100 was too small of an amount to withdrawal. You can’t sell for fiat either. I’m not new to this. I know how to send and receive crypto. I know my wallet is the correct address for main net BNB. Support still hasn’t gotten back to me 6 hours later. Ultimately, they have my $100 and won’t let me pull it. Coinbase and KuCoin are infinitely better.

After having my issue, I searched around and found lot of people in a similar situation posting their stories on Reddit. Apparently, even if they do enable BNB withdrawals again, people are getting charged .1 BNB to send .2 BNB. 50% in fees? I can’t confirm that, but I’ll confirm once I can actually attempt to withdrawal my .17 BNB.

4/23 edit; customer service reached out finally and said “sorry for the delay, let us know if you have any issues”... Ummmmm, yeah. I do. You never fixed the issue. I can transfer out of KuCoin no problem but you’re holding my coin hostage as far as I’m concerned. Also, even though they advertise no fees, I got hit with a fee today. Apparently, they show you USD pricing, but hit your credit card with a foreign currency, which my bank charges for. Had I known you were going to pull out Croatian money, I would have at least known about the fee. You guys are a bunch of crooks and should be kicked off of the App Store. The developers response below is equally useless as you haven’t resolved the issue in the slightest. It’s not an error on my part since I can transfer to and fro from other marketplaces and exchanges. This only happens on your app.

They don’t have a contact support number for a reason! Crypto.com has locked me out of my account for over a week 8+ days?! They changed my private account phone number, and are refusing to change it back! There’s nothing i Can do to get access to my account or my money for 8+ days!(NOTE I STILL CANT ACCESS) I have been in close contact with their “customer support chat” for the entire time, I provided them with a bunch of my private information/documentation with no results! They keep pushing me around, when obviously there is no organization. Not LEGIT. Today I received a message back from them saying they processed my request, but THEY CHANGED IT TO THE WRONG PHONE NUMBER AGAIN! HUGE RED FLAG Does this mean I need to wait another week + for them to process? I have never had this much difficulty trading through a stock platform. I think something else is definitely going on here! I would definitely recommend going with another platform. Crypto.com will waste your time, and rob you of your money! Not a secure website! 0 Stars

RESPONSE TO CRYPTO.COM DEVELOPERS:

Hello, I have reached out to your crypto chat team/ crypto support email several times regarding the status of my phone number update. I have went through every verification step process… Multiple times… I can’t believe you’re telling me that your (only form of communication) chat response team, which is able to review my private account information is unable to update a simple phone number. And even though I still have access to my email, provided photo ID, and verified my address - I will be unable to access my account, trade, view my stocks/personal money - until someone who is “authorized” approves this update request. Why have I not been able to access my account or money for 2 weeks ? Note: I’m keeping detailed records of all communications between crypto.com.

EDIT: adding in the fact that they charge a minimum of $25 to transfer btc to another wallet. I didn’t even check the fees because I’ve never heard of a company charging such an absurd amount. So I learned the hard way. But I just want others to know this so hopefully they will not make the mistake I did of trusting a scam company like this. DO NOT USE THIS APP EVER! Everything about it is horrible from the second you sign up.?the interface is horrible and scattered and much more difficult to navigate than most other apps. Your money will get stuck on the app for a period of 1-7 days if you’re a first time user who just deposited money or bought crypto. Because there’s no way to withdraw money to your debit card instantly or to send crypto to a new wallet without waiting a period of 24+ hrs first. They only allow bank transfer to withdraw funds, so minimum of 3-7 business days before you will see any cash outs on this site. Which they use the excuse of it being a safety feature. But this app already has waaayyy too much security as is to make the 24 hr wait period necessary at all. You have to put in your passcode before you click on just about anything on the app. And you have to use 2fa and SMS message authorization for everything too. I get being secure is a priority to some, and maybe they like this. But I personally feel like there is definitely such thing as TOO MUCH SECURITY, and this app is just overkill with it. Lastly, their support team is absolute garbage. They will give you the exact same copy pasted response to everything you say, and do absolutely nothing to help resolve any issue you have. They might as well not even have a support team, because there wouldn’t be any difference if there was or wasn’t. So moral of this long jumbled review is that you should not trust this app with your money and look for another wallet to use.

I downloaded this app because I heavily invested in bitcoin and other cryptocurrencies. I put about $200 into it to try it out, seemed fine at first. This app overall seems perfectly fine, until you want to take your money out of it. That’s where the problems start.
1: there is almost no way to retrieve your money once you’ve put it into the app. They say you can download the DeFi wallet and withdraw it from there, but then when you look up how to withdraw from your DeFi wallet, it tells you to download another wallet, and another, and another, and go through this ridiculous, unsafe, almost 100% third party process to put your money back in your bank account. This app functionally robs you, and there’s nothing at all you can do about it.
2: once you’ve been robbed by the app, and want to ask an employee how to get un-robbed, or just file a complaint, you can’t, because there just isn’t any customer service. Their “contact” page is literally just a list of articles addressing general problems, with no actual way to contact someone directly. There is no phone number to call, no email that will put you in contact with a human, and no website to use to message anyone. It is nearly impossible to find anywhere to contact the company, and when you do find it, you just get an automated response directing you to another list of articles (none of which address the problem I’m talking about). I am legitimately surprised this app still exists, and no one has taken legal action against this company for their blatantly false claim that you can easily transfer your money in and out.

If you ever intend on withdrawing your money, do not use this app or site. It is a borderline scam service which pays no mind at all to the droves of people complaining about not being able to get their money without going through unsafe third parties and paying ridiculous fees.

I would give them a Negative Star Rating if it were only an available option because Crypto.com Honestly Deserves it.!.!.!. I’m leaving this review not even 48 hours after being informed that I would have to pay a $100 dollar fee to get Crypto.com’s Help/Tech support to Recover the lost/missing crypto transactions (per transaction) from there own DeFi Wallet App Directly to there Main App’s Wallet. This information being delivered after months of back & forth failed attempts to receive assistance/help by many different representatives from Crypto.com’s Wrongly named Help line.!.!.!. With each failed attempt I received completely different reason’s as to why they would be unable to assist me with the exception of 1 successful recovery out of the lost/missing 5 different failed transactions that all show to be completed & successful although never received the coin or the confirmation email that always preceded any & all Crypto.com Transactions. Mind you each transaction was to the same address each time, witch is the same address as past truly successful transactions of the same coin. At least 60% of the representatives I spoke with completely stopped responding & returning emails. In the end I was told that the transaction I was attempting to make wasn’t supported although I provided undeniable proof that contradicted that statement completely that had the representative I was speaking with “accelerate” my case only to have a higher paid representative come up with yet another excuse with a insane fee attached to it fallowed by no proper explanation as to why I was at fault or why the time before that was successful didn’t have any fee. Just a I’m sorry & hope this doesn’t change how you feel about Crypto.com statement… lol conclusion being use another crypto company if you want to be fairly treated & your account to be protected by honest people.!.!.!.

To start with, yes, you can buy cryptocurrency on this app. That is something you can do, albeit with weird minimum purchase limits. I don’t know if those are standard for all cryptocurrency apps or not. Now for the bad part. To start with, their customer service is abysmal. I sent in a request and had to wait a full 24 hours just to be told “sorry, this conversation was inactive for too long so it is being closed, reply to keep it open”. I replied, and fast forward another day and a half, a person finally answers. However they cannot seem to understand my simple question of “how do I get my money off the app and back into my bank account” and I have to ask them 7 different ways before they get it. The app will let you put money into it no problem. Just connect your bank account and whammo, you can dump however much cash you want into it no problem. Want your cash back? Well that’s a different story. You can’t just put the money back into your bank account, no that would be too easy. Instead, you need to make some external wallet that you can then supposedly get your money back from. But to make this wallet, you need to have paperwork that most people don’t even have, and if it is listed at all what each means, it is very hidden. The only one that is immediately obvious is a bank statement from the past 3 months, however most people get those digitally, so you need to print it out to be able to scan it. At this point I’m still in the process of logging into my bank on my computer to access my banking statement so that I can print it to scan it so I can make the wallet, and that is IF the other 2 documents aren’t required as well. If they are, then I’m completely boned, because one of them isn’t something I can get very easily, as a 19 year old. Essentially, while yes, this app lets you buy cryptocurrency, you best hope that you don’t want your money back from the app or you are in for the hassle of a lifetime

Hidden fees: Watch out for bank fees because buying crypto is an international transaction. They won’t own up to it and fanboys on Reddit will tell you it’s not crypto.com’s problem, it’s your bank’s problem. Also watch out for debit card fees. After your first 30 days, Crypto.com will charge you 3% in debit card fees. The only other way to buy crypto without paying a fee is to send via ACH or Wire transaction, which is a 3-5 business day wait. Bad customer support: I opened a ticket a few times and the response time is about a day. But as soon as someone responds to you, they ask you to explain the issue, even tho the initial message has all the details. Then they will forward you to another representative who will ask you to explain yourself again. Rinse and repeat a few times, and then they will close the chat as soon as you fail to respond within 15 mins. Crypto.com only does enough to “look good”, but when you need them, they’re barely around. For example, someone from crypto.com will probably reply to my review telling me to contact them via email with my concerns, but when I do, no one will be available to help. I know. I tried to contact them via email. Deceptive advertising: along with fake support, crypto.com overpromises and under deliver. I’m around November an ad came out telling us they are rolling out instant deposits (no waiting 3 days for a bank deposit and avoiding the 3% debit card fee). Nowhere in the ad did they say they were rolling it out for certain people. It’s January 2022 and the feature is still not available to me. I contacted support and after being tossed around different support people, they finally told me they are doing a gradual rollout and I will get an email when it’s available. I got an email one week ago, saying it’s now available to me, but when I checked, it still wasn’t available. Their ads lied, their customer support lied, and their email lied. So much deception and disappointment.

This company will STEAL your money. They will ask for your credit card number to buy crypto or load your card, then charge you a $10.10 fee but never get your card to work. Yes that’s right $10 and 10 cents! They hide this by saying they are going to “Test” the card with a 10 cent authorization (which they run as a full purchase!) and then they charge you a $10 transaction fee for running your card for 10 cents.

To add insult to injury, you then get declined when you try to use the card to buy crypto. And even worse: if you ever do manage to buy any Crypto, they will never ever convert it back into fiat.

The entire app is a scam aimed at getting you to buy $2500 or more of their “TOKENS” and holding them for 6 months to qualify you to get a RELOADABLE GIFT CARD! Yeah, that’s right, after giving them $2500 (and whatever they steal along the way when you aren’t looking) you still have to give them more money before the card will work!

I’m calling my card holders in the morning and doing a charge back on the 3 credit cards they whacked me on. $30.30 just to tell me my card won’t work.

Luckily one card sent me a message and told me this company was banned by them for scamming customers and that their card would NEVER work for a purchase. If a major credit card says it’s a scam then quite likely it’s unsafe!

EDIT: all 3 cards are now frozen and being replaced due to “numerous unauthorized charge attempts” for “unusually large sums”. In one case these “MCO Crypto” BANDITS succeeded in passing off a $275.36 charge for “professional services”

EDIT 2: The Crypto BANDITS (MCO Crypto) have terminated my account for “breach of terms of service” for posting a negative review. I suppose they are also mildly upset that 3 major corporations are investigating them for fraud and 3 unauthorized charges of $10.10 and a theft charge of $275.36 were all reported and recovered.

STAY FAR AWAY FROM MCO CRYPTO unless you WANT to be robbed!

Our Facebook group has done a lot of investigating on crypto dot com and you should use extreme caution buying coins on this site. They actually add a percent to price of coins in their favor to skim from you. So when you go to buy a coin for $1, you add it to cart and it says you’re buying at 1.20. If you go to sell at that very second it states your sell price is .80. Even though the coin has not moved in price. I’ve screenshot over 20 coins with same results. I’ve looked at prices in coin market cap and while that price has not moved, Coinbase moves the price in their favor up or down deposit on if your buying or selling. I’ve contacted SEC with over 50 screenshots of the huge price discrepancy in their favor showing proof of them skimming. Another example is when ADA was 2.90, they were charging 3.08. The coin never hit 3.08. Coin market cap also lists the coin never reaching over 3.00 ever! I bought 100 coins to show proof and then went to sell them as price was still 2.92. The sell price was immediately 2.79. I instantly go to buy more and price is 3.09. We have got a large group of is on FB and will follow with class action lawsuit to take down these companies that are stealing crypto from us. We won with Robinhood and now Crypto dot com is next one to go after. Sec said they are looking into it and appreciates all the documents we have sent over. So pay attention at real price and buy and sell prices. You can see for yourself.

Update Sept 2. Coin price is .70 for Derace and they are charging me 2.35. I checked coin market and price is .72 after reloading page. Try to buy again and says unable to purchase this coin.

Update September 5. App is frozen for more than 4 hours and can’t get at my money. Sent emails and no response.

I only use this site to buy a few coins that are not on CBPro. On Coinbase pro I have over 50k invested and move around 250k per month. On crypto dot com I only put in 1k. I do not trust it with my money.