The complaint has been investigated and
resolved to the customer's satisfactionResolved Credit Collection Services — Scam and cheating
resolved to the customer's satisfaction
About a month ago I received a call on my cell phone from CCS about a debt that I supposedly owed. I contacting them back and they advised that the debt is from Progressive Insurance. I immediately told the rep. that I am no longer with Progressive and have not been since mid-July. She advised that she was demanding payment for $106.45. I told her that I would have to get in touch with Progressive.
I called Progressive and spoke with a representative there and advised her that I canceled this policy back in mid july and the rep told me I was all clear. She told me that she does not show that I canceled and I assured her that I did. The rep said she would do some research and see if she can pull the phone call from that day and would call me back. She called me back to tell me that I needed to fax a letter because cancellation for my state had to be in writing and the bill would be void. I faxed this letter over to her 2 days later and to this day I am still receiving phone calls demanding payment. I told CCS that they need to contact Progressive as I sent them required information.
The rep got smart with me and told me she was not calling Progressive and it is obvious that I owe. She also asked me to send my declarations page of my new policy - I told her I would not that was none of her business. She told me that I will keep getting her harassing phone calls demanding payment and hung up.
They are very rude, and they try to talk down to you like you are some kind of idiot.