The complaint has been investigated and
resolved to the customer's satisfactionResolved CreateSpace — Scammers
resolved to the customer's satisfaction
In August I entered into business with CreateSpace for the purpose of printing and selling books I wrote exclusively to the Amazon marketplace. I ordered 15 proofs in order to make sure that the quality and availability of the books were up to par with the market standards before posting them on the Amazon list. To date, I have only sold 3 books through them, and I have not been paid timely. Their site help page for payments had said "we pay you within 30 days after the end of the month in which the book has been sold, net of any adjustments or returns." I sold the books in August and September, and when I contacted them in November when I found that the money had not been deposited in my bank account, they suddenly turned around and said that I had to have an accumulation of $20 before I would be paid anything at all. When I went onto their community forums to investigate, I found out that they had changed the accumulation twice since I signed on, without any notice to anyone. Certainly not to me. CreateSpace is a subsidiary company of Amazon, which has grown so complex in its accounting practices that it stands to reason that many people will not get paid, ever. Some authors have complained that they never sold a single copy of a book through CreateSpace for over a year. After having already been scammed by LULU, another self-publishing company offering the same services, you can imagine my extreme anger at this betrayal of my trust. I am not the kind of person who goes into a venture blindfolded. But if I have micromanage every single thing that goes on at a company which is suppposed to know what it is doing, then I am better off not using them in the future. And neither should anyone else.