Cracker Barrel review: Unprofessional service

My parents, my wife, and my children visit to this location often, and have done so for years. We arrived around 1:45 - 2:00 pm, and after waiting over an hour 1/2, my father first, and mom second went in to check the list, because nobody but us were left outside. Mom was trying to explain to a young male host, but a rude floor manager interrupted multiple times very rudely. She told mom, they didn't have a table for 5, but mom quickly pointed out, there were 3 empty tables of "4", and all they needed was a chair added. So, the male host obliged, as we had done this before many times before. We sat there for over 15 min, and no waiter came to help us, mom even witnessed the female floor manager looking and smirking, as wait staff looked on at us. I was so embarrassed and upset, I told them let's go, we don't deserve this treatment, and Desoto needs them to do better because, good business equals tax revenue. Mom spoke with the GM, and he apologized for the poor service, we left and ate at the Cotton Patch Restaurant, where service was great. I thought it was very interesting, my parents never told anyone at Cracker Barrel they're friends of Desoto's mayor. ( I wanted my praline pecans like always but this upset me so bad, I was mad to tears )

Sincerely, a faithful patron