Cracker Barrel review: service

Very disappointing experience at Cracker Barrel on I-55 in Jackson MS Saturday night. We were seated 20 minutes and never had anyone come to take our order or get us drinks. A waitress walked by us 5 or 6 times to take care of others who were seated after us. This restaurant is in need of major help. Declining customers due to poor services. Last time we ate there I ordered chicken and dumplings and just got dumplings. I was not told they were out of chicken until after I questioned where my chicken was. Very frustrating as this has been my husbands and my favorite place to eat in Jackson. Will not be returning but felt somehow should let my complaint be known.