Cracker Barrel review: Poor customer service

Made an online order for pickup at the Cracker Barrel, Maume, Ohio, for a pickup on Sunday, Mother's Day at 10am. On Saturday day before I called the store, spoke to a manager to confirm my paid order and pick up time. I arrived to Cracker Barrel Sunday morning at 0945am, at 1045 my order was still not ready, I was told that they don't fry chicken until 11oo daily, they could have told me that when I confirmed my order the day prior, at 1100 my meal was ready, but it was the wrong meal, I ordered Southern Friend Chicken and they gave me Home Style Chicken, the did apologize, but refused a refund, said I had to contact the Regional Office, by then I was really pissed. We will order from here again, Poor Customer Service