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Courts Singaporedid not keep promised delivery of my sofa

1
S Jul 02, 2019

Invoice [protected]

Promised on 2 June, Courts will deliver my sofa on 4 July. Then when I enquired today, they said delivery is postphoned to 10th July.
Call customer service. Customer service push to branch household manager Amy at JEM. Then Amy is off today. Talk to the supervisor who took my sale Firhan. He also cannot help as he is also off. Request to talk to the JEM branch manager. Also off.

I have been buying many yrs fr Courts. Everytime there are problems. But i forgive them. THIS TIME, I WONT FORGIVE THEM.I WILL NEVER DO BUSINESS WITH THEM ANYMORE. NO WONDER COURTS IS SOLD TO A JAPANESE COMPANY.

  • Courts Singapore's response · Jul 02, 2019

    Dear Sk chee,

    As per spoken earlier on, we sincerely apologise for the inconvenience caused and we thank you for all the feedback that you have shared with us. Rest assured that we will continue to improve our customer service in all areas and we look towards to your continuous support with Courts.

    Best Regards,
    Jeff
    Senior Customer Service Specialist

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766
    D +65 65004172 F +65 67874855
    www.courts.com.sg

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