Courts services are very poor and their customer officers are liars!
I purchased a printer on Courts online on 23 November, 2018 and then got an confirmation email that confirms the purchased item will be delivered on 29 Nov and they will contact me to arrange this.
I waited until 7 Dec, nobody contact me. I checked my online account that says my order is processing. I called to their customer services, and after waited and had to hear a very loud ads sound, nobody took my call.
I continued waiting till 10 December with no news and called them again. Luckily there is a lady officer picked my phone up. I asked her for the status of my order. She checked and told me that the item I ordered is out-of-stock. I asked why there is no one informing me that and expressed my disappointment to their services. She promised me that she will ask the online deparment to contact me and advise me what to do.
However, no one called me. Very disappointed, I contacted them via this link https://www.courts.com.sg/contact/ and asked them to cancel my order. After sending, I got a message that said they will get back to me in 3 working days. Again no news. Send another cancellation again. Again, no news.
You could see how I was disappointed about their services. I called them again on 21 December 2018 and asked to cancel again. Talked with a lady officer, she promised me that she will send an email to their online department to cancel. I asked her to CC that email to my email for an evidence. I took my email address and promised to do so. Finally, she told lie to me. No email, and no call, nothing. I checked my online account, the status is still In progress.
How horrible their services. To be honest, I don't know what to do now. It has been 1 month (it is 23 Dec I am writing this complaint). I bought, they never sent, I asked for cancel, they do nothing. I contacted, they promised but do nothing. They still keep my money but do nothing.