SUBMIT A COMPLAINT

[Resolved] Course Herodeceiving amount to be paid

5
R Oct 06, 2019

Your Receipt
Confirmation No. [protected]
Item Purchased Subscription
Membership 12 Months
Purchase Date October 2nd, 2019
Renewal Date October 2nd, 2020
Renewal Amount $119.40
Name roshan hassanin hassanin
Payment Type MasterCard
Last 4 Digits 8704
Card Exp. Date 01/2023
Billing Zip
Amount Paid $119.40

After searching for academic websites that are finding certain solutions for academic mathematical examples, I found that your web site was one among the cheapest websites as it was offering an amount of 9.95 dollar to be deducted each month. Afterwards. after i filled in all my card details, it deducted an amount of 119 dollars in advance.Needless to say that it was not mentioned that the website will deduct the whole amount in advance, and the information provided via the terms of payment is away deceiving for the clients as it deducted the whole amount without neither providing me with the correct amount to be deducted, nor does it gave an opportunity to provide me with criteria, or terms of payment ''as I was planning to have only 3month membership. what i really need right now is to completely refund my amount as iam not planning to deal with such a deceiving website.Besides, I was not planning to pay neither this amount, not for this duration. Thanks to refund my amount urgently as the amount deducted has made me in serious trouble.

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Course Hero Customer Care's Response · Oct 25, 2019

    Hi Roshan. Thank you for reaching out to us on complaintsboard.com. A support agent has replied to your inquiry. Please let them know if you have any questions.

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