Menu
Course Hero Customer Service Phone, Email, Contacts
Course Hero
complaints

Course Hero
complaints

Course Hero Complaints Summary

490 Resolved
218 Unresolved
Our verdict: With a good resolution rate, Course Hero generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
File a complaint
Write a review
Claimed
Course Hero has claimed their business profile
Click here to get notifications about new complaints of Course Hero. We promise not to send you any unrelated messages
Share

Course Hero complaints 708

Sort by:

Newest Course Hero complaints

ComplaintsBoard
B
10:21 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero My account was blocked even after I provided adequate Identity confirmation

I was given a violation by course hero even though I was absent from the platform for a whole day. My account was frozen and I was instructed to provided 3 items for identity confirmation. 1 a video showing my face and my ID and a piece of paper with my full name and the date, with me saying the date and my name, 2 my original email number used and 3 my original contact number. I submitted all of these within 8 hours of recieving the message to confirm my identity, but my account was still permanently disabled. Why is this?

Desired outcome: I would like reinstatement of my account or at least credit for the pending payments

Read full review of Course Hero
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
6:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero My account permanently disable

I STARTED JOINING LAST YEAR AND I GET MY EARN ONCE .then I came back this month and started tutoring again . In 4 days I earn $150 . The. Yesterday Feb 23 my account is disable and I try to email them and ask requirements they need after I sent it all they response my account is permanently disable .. YOUR SCAM COURSE HERO YOU DIDNT KNOW HOW HARD WE WORKING JUST TO HELP YOUR CLIENTS .

Desired outcome: Please " ENABLE MY ACCOUNT AGAIN" AND I WANT TO GET MY EARNINGS. I WOULD LIKE APOLOGY IF I USED LOTS OF PHONE TO LOG IN MY ACCOUNT BECAUSE ONCE MY PHONE LOWBAT I USED MY OTHER ONE PHONE ..

Read full review of Course Hero and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
N
N
Nyamweya
Nairobi, KE
Feb 24, 2023 5:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Johndaniel,

I am sorry to hear that you can no longer use Course Hero's (CH) services since you violated their terms of service. This type of fraud has impacted more people than just you. Several tutors all around the world have been impacted by the tutor support team's deliberate account disablement of those tutors to steal their laboriously earned money. At the start of last year, CH undoubtedly deactivated the accounts of thousands of tutors for dubious reasons and false allegations. CH has mathematically withheld a sizeable portion of the tutors' pay, or about millions of dollars. Notwithstanding how profitable CH has been, it is currently working behind the scenes to commit fraud. Everyone in our country who has been affected by CH is aware of this and does not want to be associated with this now. It is clear that CH is having financial difficulties given that the United States entered a recession in the summer of 2022, but stop robbing sincere international tutors to solve your domestic issues. It is unethical and unprofessional to suspend tutors' accounts without a good reason. The tutors should therefore receive their pay because they earned it by giving the students' queries the right answers.

Best regards,

Hussein

ComplaintsBoard
I
1:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Locked tutor accounts

I tried to withdraw my earning on November 5 2022, and so I entered my registered number. I entered it correctly and everything is in check. I never change my registered number for SMS verification but it said the number I entered didn't match my registered number. Now my account is locked for more than 3 months.

I have sent email to tutor support but they keep rejecting my request (they don't even reply to my last email). I have more than $700 earning available for withdrawal. I have 100% helpful rate, Rafael Oca even sent me an invitation to be featured as top tutors, so I don't get why they don't help a good performing tutors.

In my opinion, if Course Hero really wants to provide a high-integrity platform where tutors can safely share their knowledge and expertise, then Course Hero should provide a way for tutors to unlock their account without limit of verification error (just like other platforms). Tutors have waited for more than 2 weeks for their earning to be available for withdrawal, so it is only right for Course Hero not to hinder the tutors to claim their earning. The current security system benefits no one but Course Hero alone. The worst part of this whole incident is that Course Hero does not even take criticism (my social media account is blocked for criticizing their system in the last few months).

Desired outcome: Unlocked account and a fairer security system. Please don't tell me to contact tutor support because I HAVE CONTACTED them and they don't respond. If they respond, I will not be here for real.

Read full review of Course Hero and 2 comments
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
2 comments
Add a comment
N
N
Najiya246
, US
Aug 17, 2023 2:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had applied for coursehero tutor. But after completing the application, i am getting a mail saying "finish your tutor application". Also after many months, coursehero is not reviewing my application and not even providing status of my application.

N
N
Nyamweya
Nairobi, KE
Feb 24, 2023 5:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Intans,

I am sorry to hear that you can no longer use Course Hero's (CH) services since you violated their terms of service. This type of fraud has impacted more people than just you. Several tutors all around the world have been impacted by the tutor support team's deliberate account disablement of those tutors to steal their laboriously earned money. At the start of last year, CH undoubtedly deactivated the accounts of thousands of tutors for dubious reasons and false allegations. CH has mathematically withheld a sizeable portion of the tutors' pay, or about millions of dollars. Notwithstanding how profitable CH has been, it is currently working behind the scenes to commit fraud. Everyone in our country who has been affected by CH is aware of this and does not want to be associated with this now. It is clear that CH is having financial difficulties given that the United States entered a recession in the summer of 2022, but stop robbing sincere international tutors to solve your domestic issues. It is unethical and unprofessional to suspend tutors' accounts without a good reason. The tutors should therefore receive their pay because they earned it by giving the students' queries the right answers.

Best regards,

Hussein

ComplaintsBoard
M
2:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Course Hero has left an official reply on this complaint.

Course Hero My account

Last February 19, 2023 I was trying to withdraw my earnings but I was accidentally entered wrong number that's why my account was locked but I report it right away. Today, I received an email saying that my account was already unlocked but after 2 minutes I received another email saying that my account was permanently disabled. I was thinking if is this a scam or what?

You permanently disabled my account without me withdrawing my hard earned money. I accurately and seriously answering students questions and I know I didn't violate any rules and regulations. Please bring back my account I need my earnings and I still want to be a part of course hero.

Desired outcome: I want to withdraw my earnings and bring my account back.

Read full review of Course Hero
View 0 more photos
Update by Maejess19
Feb 26, 2023 2:53 am EST

You're not replying on my email. Please re-enable my account. I need that money. This is my only source of income.

Update by Maejess19
Feb 25, 2023 6:57 am EST

I keep sending emails but no one replies on me. Please, I'm begging let me access my account and my earnings. I need that for my tuition. officialjessmae@gmail.com this is the email I used in sending emails to you.

View 0 more photos
Update by Maejess19
Feb 24, 2023 9:43 am EST

I'm begging, please let me withdraw my earnings I really need my earnings now. I need to pay for my tuition I don't know where will I get money now.

I didn't violate any terms and conditions, I just entered a wrong number then you already locked me. I know you made a mistake by disabling my account but that's fine as long as I can withdraw my hard worked earnings. I worked hard for that earnings so I can pay my tuition. But now I really don't know what to do. It's really depressing so please help me. Address my concern as soon as possible.

Thank you.

Update by Maejess19
Feb 22, 2023 6:31 pm EST

But they are not replying on my email.

Update by Maejess19
Feb 21, 2023 6:01 am EST

Please re-enable my account. I really need that money. Let me withdraw my hard earned money. I only sleep 4 hours a day to get that amount of money.

Please address my concern as soon as possible. I'm really worried and frustrated.

Thank you.

Update by Maejess19
Feb 21, 2023 4:18 am EST

My account has been locked due to wrong number verification during withdrawal and I report it right away. Then, today I already received 2 emails saying that my account has been already unlocked then after 2 mins there's another email saying that my account has been permanently disabled but as far as I know I didn't violate any rules and regulations. You didn't give me any chance to withdraw my earnings. That should be my first withdrawal for Course Hero since I got in. I really worked hard for that money and I really need that money for my everyday living.

Let me withdraw my money. Give me chance and bring me back my account. Thank you.

Hide full review
ComplaintsBoard
K
10:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero sms verification

Hi good day im one of your hardworking tutors in ch I just want to know why cant I withdraw my hard earned money in ch I have been trying it multiple times and my account have been locked twice, but thankfully tutor support are able to unlock my account, and as of now ch is my source of income because I dont have a permanent job. I already emailed tutor support about this but they dont have any anwers on my problem. I really need to know why I keep getting this error in my account.

Desired outcome: I hope i can properly withdraw my earning in CH because i really need it i hope you can help me

Read full review of Course Hero
View 0 more photos
Update by Klye
Feb 22, 2023 8:10 pm EST

I already file a complaint but it seems that you guys are not listening to my MAIN PROBLEM! MY MAIN PROBLEM is I CANNOT WITHDRAW MY EARNINGS you guys just keep telling that contact tutor support, i already contacted tutor support about this THEY DONT HAVE A SOLUTION! And you guys keep telling me to contact them. I've been working hard every day just to answer questions in CH. I exert my time and effort answering questions, and now this is what i am experiencing? This seems unfair. And im also sure that my phone number i used in verification is 100% correct because that is the number associated with my contact information on the account!

Update by Klye
Feb 22, 2023 7:26 pm EST

See, you are not listening tutor support,they already unlocked my account; my problem is that I cannot withdraw my earnings. This just says that you are not helping us; all you do is keep forwarding us to tutor support where there is no resolution. I am working hard on this site, and all you do is keep giving us answers that cannot solve our problem. We exert time and effort answering questions, and now this is all I get from you guys? This is very frustrating.

Resolved

Ch support change my phone number thankfully

Hide full review
ComplaintsBoard
T
9:26 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Course Hero permanently disables my tutor account. I just emailed them a week ago looking for assistance on how to verify/ update my phone number to be able to withdraw my earnings because when I applied to them before, they didn't require me to put a contact number. But since CH has been strict now and there were lots of changes and updates that happened...

Read full review of Course Hero and 4 comments
ComplaintsBoard
D
2:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Unable to withdraw my earning

The Course Hero team emailed me yesterday to confirm that my phone number was still the same. However, even though I provided the correct number, when I attempted to withdraw my earnings, it did not work. Dealing with this issue has been a real pain, and despite the fact that I've provided them with all of the documents they require, they still haven't provided me with a clear answer. I believe I am entitled to my earnings, and I hope they can resolve this issue soon.

Desired outcome: I would like to get all my earnings

Read full review of Course Hero
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
9:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Scam

I was trying to cash out and I accidentally put the wrong number then my account is locked and I received a message saying I have a violation and I could no longer answer questions but I can still cash out my earnings if it exceeds 20 dollars. So I tried to cash out again since it exceeds 20 dollars but then I could not cash out since it is locked.

And I think I have not done anything that will give me violations.

Desired outcome: To please unlock my account and let me cash out my earnings and to explain why I have a violation. Since as far as I know I did not violate anything. All I did was try to answer questions that I thought I can answer.

Read full review of Course Hero and 1 comment
Update by James Jr Gatay
Feb 20, 2023 5:02 am EST

This complaint is already resolved

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
M
M
Maejess19
Tarlac City, PH
Feb 23, 2023 2:58 am EST
Verified customer This comment was posted by a verified customer. Learn more

We have the same problem. Did you receive any email from them? How they resolved this kind of concern?

ComplaintsBoard
W
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Privacy Leaked

I have accidentally uploaded files that I didn't know my name and other persons name were included. The name of the private school that I went to is also there and they've told me to take it down but it seems users can't do much about that and I've been recommended to file a complaint or perhaps a request to delete all the files that I have uploaded. I will make sure to remove any private matters the next time I upload any type of documents.

Desired outcome: I would like the files that I have uploaded in course hero to be deleted "all"

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
H
11:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Tutor account not logging in. Says bad request

Hello . I am a course hero tutor. Last night, February 14, 2023, I was using Course Hero, and everything was right. But the next morning, February 15., 2023. when I opened my course hero tutor account, it was logged out. I thought it was normal and tried to log in using my credentials, but it said my password or email was incorrect. I tried to recover my password, but no reset email was received.

Then I tried google account login method but It said "Bad Request"

Since then, I've been concerned and unable to access my Course Hero tutor account. I still have not received an email from Course Hero about any violation, suspension, or probation. I had several hundred dollars in pending payments. Can you please help me regarding this issue. Kindly help me resolve this issue.

My registered email is : [protected]@gmail.com

Desired outcome: Kindly resolve this issue and help me log in to my account . Also let me know what the issue is and why it occurred.

Read full review of Course Hero
View 0 more photos
Hide full review
ComplaintsBoard
D
5:42 am EST

Course Hero My account

I cannot log in in my account. I try many times. I try to forget but did not receive message in email. I dont know why.

Please help me. My email address is [protected]@gmail.com

Read full review of Course Hero
View 0 more photos
Hide full review
ComplaintsBoard
D
12:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Account was lock they freeze my earnings

I am unable to withdraw my salary from Course Hero despite having a minimum available cash pay-out of more than $20, which is the minimum requirement for withdrawal. After attempting to verify my number, I received a response stating that my account could not be verified and some features have been locked. This is unethical to lock me out of answering questions for students due to an error and freezing my hard-earned money.

Desired outcome: Provide me timely response regarding my account & the ability to withdraw my salary. I should be paid in full without any unfair restrictions or delays.

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
10:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Earning withdrawal

I encountered an issue with my withdrawal. Upon clicking the withdraw earnings button, an error message appeared and the amount I intended to withdraw vanished. Although $129.50 was debited from my Coursehero account, the funds did not arrive in my PayPal account. This occurred today, February 14, 2023. I also mailed the contacted the email support but there is no reply.

Desired outcome: I want my money.

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
U
1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Tutor Account Temporarily Disabled

On January 10, my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not violate.

An email was sent to me asking me to send Items and video for a possible re-enabling of account. I sent the required video/information immediately and got a reply that my account has been enabled and I can have access to my account within next 48 hours.

However, after 48 hours, I'm still unable to login. May you please solve this issue so I can have access to my account?

Desired outcome: Let me have access to my tutor account as you've already re-enabled it.

Read full review of Course Hero
View 0 more photos
Update by Unaiza Saeed
Feb 13, 2023 11:07 pm EST

I've emailed tutor support team but there's no reply. Kindly take notice!

Resolved

Tutor support team replied me and re-enabled my account. I'm able to login to my coursehero tutor account now. The email they replied from is: Tutor-Support@coursehero.com Thank you!

Hide full review
ComplaintsBoard
S
6:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Course Hero has left an official reply on this complaint.

Course Hero Withdraw money from my account

Dear Course Hero Tutor Support Team,

I hope this email finds you well. I am writing to request that my tutor account on your platform be reevaluated. I was recently notified that my account had been disabled and I believe that this may have been done in error. At least you can transfer my earnings to my PayPal. I request that my current tutor payment be transferred to my PayPal account. My PayPal account email is [protected]@gmail.com

I assure you that I have not violated any of the terms of use for the platform. I am a dedicated and experienced tutor and I have always followed the guidelines set forth by Course Hero. I believe that my account may have been disabled due to a misunderstanding and I hope that it can be reviewed again.

I understand that the verification process can take some time, but I would greatly appreciate your prompt attention to this matter, as I am eager to continue using your platform to help students. I assure you that I will continue to follow the guidelines set forth by Course Hero and I am committed to providing high-quality tutoring services.

Please let me know if there is any further information or documentation that you require from me.

Thank you for your time and assistance in this matter. I look forward to hearing from you soon.

Sincerely,

Darshil Thummar

Desired outcome: Do not send automated reply that contact tutor support they will assist youThey are not replying since 15 working daysJust tell me i will get my earnings or notor i have to file a case and choose legal path ?

Read full review of Course Hero
Update by Shill T
Feb 13, 2023 6:27 am EST

but they are not replying

Update by Shill T
Feb 08, 2023 1:12 am EST

Reply my complaint

Don't ignore like other complaints

Hide full review
ComplaintsBoard
A
1:47 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero I didn't receive my available and pending earning

Recently, my account got removed saying 'I have done Terms of Use violation'. And I have 34 doller pending and 19 dollers showing on course hero dashboard.

I email to them but they say 'no further payments are obligated at this time'.

Even I have 86% helpful rate, and I have done all question keeping in mind of Terms of Use.

Desired outcome: I want my available and pending money which the student accepts into my paypal account.

Read full review of Course Hero
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
N
5:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Account related problem

My account was temporarily suspended due to some unusual accounts at my browser, which I do not know, they asked my to reverify my details and I did the same by sending 10 second vedio to them and also my phone no and registered email id, they have not replied me back yet my registered email id on course hero is [protected]@gmail.com

Desired outcome: My account has been now temporarily disabled and my hard earned money of 350 dollars have been robbed by course hero, is it not possible for them to open dashboard for me so that i can withdraw my all earnings

Read full review of Course Hero and 1 comment
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
S
S
Shill T
, IN
Feb 06, 2023 6:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

forget your money

they won't give you your earning as they know that you are making more money, they suspend your account without giving any [censored]ing result

I lost my $1000+ in 2022.

N
Author of the review
N
Najam ul saqib
Baramulla, IN
Feb 06, 2023 8:03 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Shill T

Very unfortunate for us

ComplaintsBoard
D
10:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Course Hero Tutor

Hello,

I have a coursehero tutor account. As you can see in the screenshot I do have more than 80 dollars in my account and I do have 100 percent helpful rate.

Then early this morning, I received an email from their support team asking me to send a video with my face together with my name and ID. I did submit this.

Then my account suddenly closed by them without explanation.

Desired outcome: Please help me recover my account and refund the money I earned.

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
C
10:48 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Files that I accidentally uploaded in coursehero

I have uploaded notes from my school which has been asked to remove it immediately by the owner of the school. All the notes i got from my school which actually I need to ask from consent from the owner since it are made for only for the students of our school. I have accidentally uploaded few files from my school into course hero and now I really need to remove before there are action from the top level management of the school. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Desired outcome: To remove all the files as soon as possible in my account that I have been uploaded.

Read full review of Course Hero
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
1:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Course Hero has left an official reply on this complaint.

Course Hero Error withdrawal

Today is February 3, 2023 I withdraw $75 and I didn't received the money since I check my paypal account, please help me where the money is. Please help me settle this, I didn't received the money that I have withdrawn. I'd appreciate if you will settle this immediately. I need the money and I don't deserve this since I answered all the questions fairly and I invest my time and effort for this platform. And also my account cant add a number its say error please help me fix my account. Thank you!

Read full review of Course Hero and 3 comments
View 0 more photos
Update by Larynx
Feb 03, 2023 9:43 am EST

Today February 3, 2023 I just requested for a withdrawal of my earnings amounting to $75 but when do I try to hit the withdraw button there's a message says please reload the page and after I reload it my withdrawal balance is gone and nothing came to paypal account this is my third time withdrawing I didn't get a chance to take some screenshots because i didn't expect that's going to happen which is losing of my withdrawable balance and nothing came to my PayPal account. But I have here some screenshots in my earning dashboard that I have withdrawn today February 3, 2023. Please help me settle this, and I hope you will give the money that I have earned in this platform. Thank you

Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
3 comments
Add a comment
S
S
Sadqae Jariyah
, US
Feb 04, 2023 3:26 pm EST

Has it been resolved?

S
S
Sadqae Jariyah
, US
Feb 06, 2023 11:24 pm EST

My Problem has been resolved.It has to do something with their systems with Paypal.

Glad that it has been resolved.

S
S
Sadqae Jariyah
, US
Feb 03, 2023 3:18 pm EST

Did it get resolved?I am facing the same issue

View 0 more photos
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero customer experience

Course Hero has emerged as a substantial resource in the educational landscape, accessible via www.coursehero.com, offering an extensive library of study materials across various subjects. This platform is designed to support learners in their pursuit of knowledge and academic success by providing access to an array of documents, textbooks solutions, and expert tutors.

Like any service, Course Hero has met with some consumer critiques. However, their approach to addressing and resolving these issues has shed a positive light on their dedication to customer satisfaction. Course Hero takes user feedback seriously—implementing an open channel for complaints and resolving them with attention and care, which is a testament to their commitment to continuous improvement.

Their willingness to engage with customers and fine-tune their services based on the user experience plays a significant role in both their evolution as a company and their credibility as an educational platform. This level of responsiveness is a strong indicator of Course Hero's endeavor to offer not only valuable educational resources but also credible and considerate support to its users.

In closing, while challenges are an inevitable part of any service-oriented business, Course Hero’s proactive stance on resolving user complaints underscores their focus on maintaining a positive and effective learning environment for their community.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Course Hero contacts

Website

www.coursehero.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.