NovaKid Parents And Children Reviews and Complaints

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Silvia Palmerini of Lausanne, CH

Jun 07, 2023 5:14 am UTC

Verified customer

NovaKid Customer service unreachable and undue fees

It happened 5 days ago, they all of a sudden changed teacher and I could have accepted this, but at a wrong timing, say, I booked the teacher at 1.30 they gave me a substitute teacher at 10.30, when my kid was at school and they made this change less than 5 hours before the lesson, so I couldn't even change it without losing my money. I wanted to complain about this, but since then they are unreachable! They just have this stupid bot with this useless replies.

Very unprofessional, I will use this service no more!

I also have a video in which I explain the situation to the substitute teacher, who probably doesn't care or cannot care about the problem.

Desired outcome: I want the money of the lost lesson (because of them) back.

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How responsive is NovaKid's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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NovaKid has received 1 complaints on ComplaintsBoard. The first reported case, Customer service unreachable and undue fees, was published on Jun 7, 2023, and the most recent complaint, Customer service unreachable and undue fees, was posted on Jun 7, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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NovaKid earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

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