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Course Hero Complaints Summary

490 Resolved
217 Unresolved
Our verdict: With a good resolution rate, Course Hero generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Newest Course Hero complaints

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9:48 pm EST
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Course Hero Accidental upload of file with full name

Hi, I recently uploaded some files to course hero, and neglected to change the file names and they include my full name. All the relevant files are from the username that is associated with the file linked in this complaint

Desired outcome: Is there any way that those file names can be changed just so that they don't include my name? Thank you

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4:19 pm EST
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Course Hero Coursehero Tutor Account Closure

Hello, I have a tutor account with coursehero and they closed my account in August this year without giving me any specific reason for it. They did not even send me a notification of the account closure. I only got to find out about it when I tried to login and the site did not allow me to do so, stating that my username or password was wrong. They did not even allow me to reset the password of my account and when I try to login via my gmail it says that its a Bad Request. The account email is [protected]@gmail.com. I'd really like for my account to be restored.

Desired outcome: I would appreciate if the company restored my account or atleast allow me to withdraw the money I worked hard for.

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Myriah McCullough
Bridgeville, US
Nov 17, 2022 8:18 am EST
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This same thing happened to me.

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6:44 am EST
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Course Hero Unable to Withdraw my Earnings

Hi. Good day. I cannot withdraw my earnings at course hero due to SMS verification and whenever I put my number in it says "the number cannot be verified" but it was the number that I used for my account. I already emailed course hero tutor support several times and I didn't receive any response yet. Can you help me with this. If you need my email in my tutor account it was [protected]@gmail.com and the number that I used is +[protected].

Desired outcome: I want to withdraw my earnings for I need it in my daily living. Course hero is one of my source of income to help my family for us to live a daily basis. Thank you

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Update by NicoleNieto
Nov 15, 2022 9:16 pm EST

How did it become permanently closed for violation? I didn't even receive a warning for violation? Is this some kind of scam? how can you pay me with my remaining earnings?

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6:02 am EST
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Course Hero My tutor account was completely taken down by course hero team without able to withdraw my pending earnings

I emailed the tutor support team several times now since 03-Nov-2022 with regards on verifying my contact number as I cannot withdraw my pending earnings (192+ USD). They responded to me yesterday (see attached photo) however they didn't resolved the issue and just took down my account completely as I cannot log-in anymore and withdraw my pending earnings. As stated on the dashboard (see attached photo), we can still withdraw our available balance if it exceeds 20 USD, just contact the tutor support team, then why they took down my account completely and take my hard earned money away? It's fine if my tutor account will be closed however I just need my pending earnings to be withdrawn.

I emailed back Anya and Tutor Support Team provided my feedback since it turns out that COURSE HERO IS SCAMMING THEIR TUTORS! They're response was very misleading and it didn't resolved any issues.

I hope this can be addressed immediately.

You can contact me via my email address: [protected]@gmail.com

Desired outcome: I'd appreciate if my pending earnings can be withdrawn even though if my tutor account was closed.

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Update by Charlotte Dioquino
Nov 14, 2022 6:07 am EST

Erratum: Kindly see the response from the tutor support team.

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11:33 pm EST
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Course Hero Locked Account (Unable to withdraw earnings)

My tutor account is jude.oyco.[protected]@gmail.com. I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information,

I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information.

I already contacted the tutor support via email last November 11,2022 raised concerns online everyday, follow-up again on email, called via phone but no response up until now.

Desired outcome: Please verify my number as soon as possible, so I can withdraw my earnings and I hope the tutor support team can be responsive to our concerns.

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Update by Clyde0420
Nov 14, 2022 9:10 pm EST

Hi Bessie,

Thank you for your reply.

The team may reach me directly through jude.oyco.0420@gmail.com.

Thank you and I hope the team can reach out as soon as possible.

Cheers,

Clyde

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7:56 pm EST
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Course Hero Subscription

I purchased the yearly subscription thinking, for some reason, it wouldn’t charge the full amount and only charge by however much each month was for that subscription. Turns out, I was charged twice, a total of $238.80, an extra $119.40 that was unauthorized. I attempted to cancel everything. I also attempted to contact their support and instead was offered to change my subscription plan? Course Hero stole my money and refuses to return it

Desired outcome: I would like a full $119.40 returned to me in addition with 11 months worth of the yearly subscription. If not then at least the $119.40 returned back to me

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9:54 pm EST
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Course Hero I cannot withdraw my tutor earnings as my number cannot be verified

My tutor account [protected]@gmail.com I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information,

I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information +[protected]

I already contacted the tutor support via email November 4,2022 raised concerns online everyday, follow-up again on email, called via phone but no response up until now.

Desired outcome: Please verify my number as soon as possible, so I can withdraw my earnings and I hope the tutor support team can be responsive to our concerns.

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Update by MaeMae019
Nov 12, 2022 12:46 am EST

Hello Bessie from Course Hero,

Thank you for replying. I hope I can still reach you and you still reply. I can login now in my account its solve but there's a problem I cannot withdraw my available earning. Every time I withdraw my available earnings its said my number cannot verified. I know your support is busy. Can you escalate my number to become verified. Here's my details in the photo my number, email and my country is Philippines.

When I'm tutor I'm waiting to your reply .

Look forward to reply from you soon.

Regards,

MaeMae019

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Update by MaeMae019
Nov 09, 2022 9:29 pm EST

I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information,

I already contacted the tutor support via email November 4,2022 raised concerns online everyday, follow-up again on email, called via phone but no response up until now.

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7:53 am EST
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Course Hero Requesting to delete my uploaded file on course hero

I would like to request for deletion of my uploaded file in Course Hero with the file name "ABC reviewer.pdf" because my professor originally made that file which means this file is not my property. Since accessing files in Course hero is not for free and I do not have the required amount for it, so I uploaded it because I had no choice and was very desperate. Actually, we are prohibited to upload those files which compromise the intellectual property rights of my professor who originally made that file, and I am at risk for suspension.

With this, I humbly request that your good office delete my uploaded file titled "ABC reviewer.pdf" I would be grateful if you could. Thank you, very much, and best wishes!

Yours truly,

Lea

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7:48 am EST
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Course Hero not receiving response for taking down materials uploaded

I have accidentally uploaded notes and ppts from my institution or university, which are unacceptable and not allowed to be seen by others. I have filed a formal takedown complaint or request; however, no response was given. Please, accommodate my complaint now or as soon as possible. I need to takedown the materials that I have previously accidentally uploaded.

This happened yesterday night; supposedly going to cancel the uploading; however, it was already accepted by the time I already got the time to manage to do it.

Desired outcome: I'd appreciate a response. Thank you.

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11:48 am EST
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Course Hero Remove my upload documents

I accidentally upload the signatures of my classmates. I uploaded it I think october 2021. I didn't know that file has a signatures. I already email them on Course Hero Compliance Team they have no response for 6 hours now. I really need to remove it specially it's their privacy and it has signatures. I hope the file will be remove because it's almost 6 hours since I reported it. My name will be affected as much as my classmated specially they have their signatures in the document.

Desired outcome: Remove the document asap.

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4:21 am EST
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Course Hero Removal off items

My account will be deactivated once the items are removed from the course hero site. I will no longer be using CourseHero services. I need the linked content removed for the following reasons. All of the documents are my own original work, but some were collaborative and I did not have the consent of my colleagues to upload them. My professor of the university has advised that all the content from the university needs to be removed as it is information that the university uses. I am no longer comfortable with my private/sensitive information and the private/sensitive information my information and/or of my colleagues being in these documents, so I would like them removed because it was inappropriate for me to upload the files under the data privacy act.

The materials contain my sensitive information from the university.

The university has contacted me to take the information down or I will be in grave danger with the university.

The materials were collaborative and uploaded without my colleague's consent.

The materials contain my colleague's sensitive information.

This work is confidential and will cause great damage to me, my colleagues, and my university.

Please review the attached document and remove items expeditiously.

Description of the works URLs

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HIF645_Wk6_BS_Continunity_Plan_ZStrain.docx https://www.coursehero.com/u/file/104264184/HIF645-Wk6-BS-Continuity-Plan-ZStraindocx/?__chid=66013ea6-47f9-4a22-9360-674d6c03baf8

HIF645_Lead_DQ_Wk6.docx https://www.coursehero.com/u/file/104264267/HIF645-Lead-DQ-Wk6docx/

HIF645_Lead_DQ_Wk3.docx https://www.coursehero.com/u/file/104264331/HIF645-Lead-DQ-Wk3docx/

HIF645_Wk2_DQ.docx https://www.coursehero.com/u/file/104264187/HIF645-Wk2-DQdocx/?__chid=a12c52a7-ddce-4ec8-9493-3f31d4001dfa

HIF645_Wk2_HIPAA_Quiz_ZStrain.docx https://www.coursehero.com/u/file/104264166/HIF645-Wk2-HIPAA-Quiz-ZStraindocx/

HIF645_Wk1_DQ.docx https://www.coursehero.com/u/file/104264238/HIF645-Wk1-DQdocx/?__chid=5eb100b3-836b-427b-929b-ea30b5cbd91b

HIF645_Wk_1_ReflectionPaper_ZStrain.docx https://www.coursehero.com/u/file/104264270/HIF645-Wk-1-ReflectionPaper-ZStraindocx/

final paper week7.docx https://www.coursehero.com/u/file/152287730/final-paper-week7-docx/

Week_8_ReflectionPaper_ZStrain.docx https://www.coursehero.com/u/file/55483653/Week-8-ReflectionPaper-ZStraindocx/?__chid=89e4d2d7-0f2c-46c8-8ba0-9e928631ebb1

HIM405_Wk7_ReleaseInfoPolicies_ZStrain.docx https://www.coursehero.com/u/file/58509397/HIM405-Wk7-ReleaseInfoPolicies-ZStraindocx/?__chid=94f236e6-5f51-4c74-b9b1-50e9394b83c4

HIF540_Wk_Assignment.docx https://www.coursehero.com/u/file/104264129/HIF540-Wk-Assignmentdocx/

HIF540_Wk5_Case_Study_1_ZStrain.docx https://www.coursehero.com/u/file/104264121/HIF540-Wk5-Case-Study-1-ZStraindocx/?__chid=8e4946a5-3145-4776-82bf-b716cced63b8

HIF540_Wk2_DQ.docx https://www.coursehero.com/u/file/104264114/HIF540-Wk2-DQdocx/?__chid=97c8e99e-c803-400f-80a1-a8032263e583

HIF540_Wk3_DQ.docx https://www.coursehero.com/u/file/104264139/HiF540-Wk3-DQ-docx/

HIF540_Wk2_Case_Study_ZStrain.docx https://www.coursehero.com/u/file/104264095/HIF540-Wk2-Case-Study-ZStraindocx/?__chid=33fd350a-0876-4c67-8cf2-a4a3af36b438

HIF540_Wk3_Case_Study_Mapping_Assignments_ZStrain.docx https://www.coursehero.com/u/file/104264151/HIF550-Wk1-DQdocx/?__chid=e82b5b3d-6780-4f10-b042-d8e6878d732d

HIF540_Wk6_Thesis_Statement_ZStrain.docx https://www.coursehero.com/u/file/104264119/HIF540-Wk6-Thesis-Statement-ZStraindocx/?__chid=2368006f-c9ed-4bbf-b38b-50eb734fcd47

HIF540_Wk6_DQ(2)_ZStrain.docx https://www.coursehero.com/u/file/104264097/HIF540-Wk6-DQ2-ZStraindocx/?__chid=51b86c92-6f73-40ef-b196-89d4aea5a9cc

HIF540_ZS_Final Project Team Performance Evaluation.docx https://www.coursehero.com/u/file/104264149/HIF540-ZS-Final-Project-Team-Performance-Evaluationdocx/?__chid=f4317ff2-fc4a-48f2-a655-b8b01c648d3f

HIF540_Wk7_Case_Study_2_ZStrain.docx https://www.coursehero.com/u/file/104264128/HIF540-Wk7-Case-Study-2-ZStraindocx/?__chid=24092b78-f67d-4b41-8c13-753bce159c00

HIF540_Wk7_Case_Study_1_Zstrain.docx https://www.coursehero.com/u/file/104264120/HIF540-Wk7-Case-Study-1-ZStraindocx/?__chid=9e9b34e7-a365-44b8-a7bc-6d0d5b89df02

Wk6_Lead_Post_ZStrain.docx https://www.coursehero.com/u/file/104264181/Wk6-Lead-Post-ZStraindocx/?__chid=cbf5468c-4349-49c4-bbfa-955d177c4b38

Zatania – HIF 540 Final Paper Outline (2).docx https://www.coursehero.com/u/file/104264244/Zatania-HIF-540-Final-Paper-Outline-2docx/?__chid=bb43220c-ac2b-4a75-97a7-36c2085a4f26

ZS_Literature Review Group 3.docx https://www.coursehero.com/u/file/104264189/ZS-Literature-Review-Group-3docx/?__chid=d82ef204-a20c-4ca5-af54-d9975bb46320

HIF550_Wk1_DQ.docx https://www.coursehero.com/u/file/104264151/HIF550-Wk1-DQdocx/?__chid=d78e6bd5-c3f8-4924-9c70-c7000036313b

Thanks,

Desired outcome: Removal of items expeditiously.

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2:22 am EST
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Course Hero I cannot withdraw my Tutor earnings as my number cannot be verified

My tutor account ([protected]@gmail.com) can no longer answer questions however I have pending earnings left.

I cannot withdraw my earnings since my number cannot be verified but it was the same number in my contact information (+[protected]).

I already contacted the tutor support via email since 03-Nov-2022, raised concerns online everyday, follow-up again on email, called via phone but no response up until now.

Desired outcome: Please verify my number as soon as possible, so I can withdraw my earnings and I hope the tutor support team can be responsive to our concerns.

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Update by Charlotte Dioquino
Nov 10, 2022 5:44 am EST

Hi Bessie of Course Hero,

You can contact me via my email address: charlottedioquinorph@gmail.com Please see attached photos, I only received automated emails from the tutor support team. I hope this can be addressed immediately.

Thanks,

Charlotte

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MaeMae019
, PH
Nov 09, 2022 7:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Me too. Same issue I contact but nobody answer the telephone and email . Can u update me if yours is okay .

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Charlotte Dioquino
, US
Nov 10, 2022 5:47 am EST
Replying to comment of MaeMae019

Hi Mae,

It is not yet resolved from my end. I still cannot withdraw my earnings :(

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3:41 pm EST
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Course Hero Complain about disabling of tutor acount

I recently got banned from Courshero, and now I will almost send them 3 to 4 emails that either describe the reason why you disabled my account or at least release my amount, which is almost 125 dollars, before getting banned.

But unfortunately, I didn't get a reply back from the Course Hero support team, and I am really disappointed by it. That's why I came on this platform to raise my voice and ask that you kindly release my hard-earned money into my PayPal account.

I should hope that i can get reply from your customer suport team after this complain

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8:22 am EDT
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Course Hero Delete my upload

Good day Sir/Ma'am!

I would like to request for deletion of my uploaded file in Course Hero with the file name "THE NORMAL NEWBORN (1).pdf". My professor told me to immediately turn it down or else I will be given disciplinary action. I do not remember when was the exact date that I uploaded the file but I am very certain that it is one of these previous months. Since accessing files in Course Hero is not for free, it left me no choice but to upload my file because I do not have the required amount for it. The pdf is all about the neonate newborn which my Professor did.

With this, I humbly ask in your good office to delete my uploaded file with the name "THE NORMAL NEWBORN (1).pdf" or this link https://www.coursehero.com/file/158614063/THE-NORMAL-NEWBORN-1pdf/

I do highly appreciate if you could. Thank you very much and more power!

Best,

Ayesha

Desired outcome: I do highly appreciate if you could. Thank you very much and more power!

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11:29 pm EDT
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Course Hero Course Hero

I cannot log in to my account for a week now. I don’t know what happened. It always says I entered an incorrect email or password even though I did type the correct details. I have tried resetting my password but no reset link was ever sent to me. I have also sent emails to the tutor support ([protected]@coursehero.com and [protected]@coursehero.com) but the farthest that I got was receiving an automated reply/email from them. Please I know the issue is no longer on my side, so please help me. If you could just send me a reset link at my email [protected]@gmail.com. Thank you!

Desired outcome: Be able to log in to my account.

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Course Hero Cannot log in to my account

Since October 31 I have not been able to log back in to my account. The prompt keeps saying I entered incorrect email address or password even though I typed in the correct details. I have also tried resetting my password by clicking the "forgot the password" but no reset link was sent to my email. I hope you could help me with this please. Thank you.

Desired outcome: Be able to log back in to my account

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Update by JG Paner
Nov 03, 2022 7:44 pm EDT

Hi! Thanks for replying. I already sent them an email 2/3 days ago, but have received no reply yet.

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Sunil Kumar Verma 521
, US
Feb 14, 2023 12:15 am EST

Hey! Did coursehero resolved this issue. I got the same problem today what is the solution of this.

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4:46 am EDT
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Course Hero Documents Removal

I just received an urgent mail from my university that we have to take down all the documents before 15 November or I will have to receive a failed mark for that course or face other academic penalties from the school board and top-level management. This not only affect me but other students as well as I also uploaded the group assignment. Please help me delete my documents as my university is now not consenting students to share their work online.

Desired outcome: Deletion of all documents from the s3878658 account before 15 November 2022

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Course Hero Unable to log in

I was trying to log on to set up my tutor account in Course Hero with my email el.is.[protected]@gmail.com and I keep getting " Bad Request " or " There was an error " feedbacks. My last email from course hero was October 27, 2022 and I started my application on October 24, 2022. I already uploaded my valid IDs and Transcript of Records. The next step is accessing my account to select the subjects I am interested in. What should I do?

Desired outcome: Set up my tutor account and be able to log in using google

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Course Hero Tutor account permanently closed without valid reason

I suddenly can't log in my tutor account. The tutor support said that my account is permanently closed for violating the terms of use without specifying which of the terms I violated.

It also said I will not be able to withdraw my available and pending earnings.

Below is the copy of the said email:

"Thank you for contacting Tutor Support. Our records show that your account has been permanently closed for violating Course Hero’s Terms of Use. This decision is final and we won’t be able to re-open your account. Please also note that no further payments are obligated at this time.

We will not be able to make any further exceptions or facilitate any further requests in connection to this account.

Best,

The Tutor Support Team"

Desired outcome: Please let me withdraw my earnings inside my course hero, atleast the available earnings, please

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Course Hero Remove documents in my course hero account

I have uploaded notes from my university and my contact and my friends information in there, which has been asked to remove it immediately. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university.

Desired outcome: i really need to remove all the documents I uploaded

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Update by kipe
Oct 31, 2022 9:51 am EDT

I am humbly requesting you to please remove my uploaded files in your site as soon as possible. especially our research paper mentioned below. it may cause problem to me personally especially in my school.

https://www.coursehero.com/file/175068083/Kelas-Mekflu-Lanjut-Terbarudocx/

https://www.coursehero.com/file/175068075/RCM-Gensetdocx/

Please. I beg you

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero customer experience

Course Hero has emerged as a substantial resource in the educational landscape, accessible via www.coursehero.com, offering an extensive library of study materials across various subjects. This platform is designed to support learners in their pursuit of knowledge and academic success by providing access to an array of documents, textbooks solutions, and expert tutors.

Like any service, Course Hero has met with some consumer critiques. However, their approach to addressing and resolving these issues has shed a positive light on their dedication to customer satisfaction. Course Hero takes user feedback seriously—implementing an open channel for complaints and resolving them with attention and care, which is a testament to their commitment to continuous improvement.

Their willingness to engage with customers and fine-tune their services based on the user experience plays a significant role in both their evolution as a company and their credibility as an educational platform. This level of responsiveness is a strong indicator of Course Hero's endeavor to offer not only valuable educational resources but also credible and considerate support to its users.

In closing, while challenges are an inevitable part of any service-oriented business, Course Hero’s proactive stance on resolving user complaints underscores their focus on maintaining a positive and effective learning environment for their community.
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