County Imports — Unethical Uncouth Bait n' Switch "Salesman" Wayne McWilliam
I was a potential customer, working with Wayne McWilliam for over a month now regarding the purchase of a 2016 Heritage 150 Scooter. As discussed with Wayne AND as what is advertised on your website, the price of this scooter is $1499, which includes the shipping cost, $79 for the tune up (an honored price by Wayne) and $25 for the shipping insurance option. The total cost of the scooter was $1614 to be paid upon the completion of the color swap and pictures provided to me.
I spoke with Travis today, to follow up on the waiting parts and found that they have arrived. He recommended I get back with Wayne to go ahead and start the purchase process, which I did. I called Wayne and suddenly the price is no longer what is on your website and what we discussed. He told me he would have to speak with Travis regarding an extra charge to switch out the color plates AND he was charging me for shipping. I spoke with Travis myself, and he said there would be no charge for the swap of the color plates and as far as the shipping it states what it states on your website which is FREE.
I expressed my dismay to Wayne regarding his lack of ethics and relayed all the previous discussions we've had over the past month and how I have now been waiting all this time for this process to conclude and he decides to pull the old bait and switch on me. Needless to say, I won't be doing business with him. As all the other scooter businesses that work with BMS are willing to offer that price with the shipping being FREE.
His greed got in the way of him making a profit and as a result, he won't make one at all from me. That's what happens to people who get greedy and attempt to take advantage of others.
I hope you realize the uncouth salesman you have representing your business. It should be a great concern to you. I will be writing a personal review about Wayne McWilliam online so that others can be aware of his shady, unethical methods.