Costplusdrugs’s earns a 2.0-star rating from 1 reviews and 1 complaints, showing that the majority of patients are somewhat dissatisfied with medication costs and service.
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It started off great now you can't even get a prescription filled
My doctor sent a Year's subscription to cost Plus and before the year was up they said it expired.
Went to the doctors got another prescription sent there and heard nothing.
Went to the doctors got a third prescription now I can't even sign on to find it.
This is a 3-month Odyssey and I still have no way of knowing what's going on.
I have left messages phone numbers emails and heard absolutely nothing.
Costplusdrugs Complaints 1
No Customer Service
If I could give zero stars I would. On 9/13/22 I logged in to order my one life medication and
Could not order because my prescription manager said it was being filled when it wasn't. I
Couldn't locate a number to call so I called the number for providers and selected the option for
Patients. I spent 30 minutes on hold. I finally opted for a call back and never received one.
Next, I emailed from the contact us form on the costplusdrugs website. Someone responded by
Email 10 days after I, desperate to get my essential medication, contacted the company through
Its Facebook page. The person I messaged with on Facebook was helpful. The person who
Finally responded in email on September 23,2022 told me my medications had been delivered.
Duh.
Two days after I got my prescription manager straightened out and ordered all my available
Medications, my phone rang one time and stopped. The number was from True Pill. The person
On Facebook said the caller couldn't reach me and left voicemail. This is not true. The caller
Didn't leave voicemail. I can't speak with someone who terminates the call before I can answer. I
Guess the person had to show proof s/he called; however, there was no intent to speak with me.
Since True Pill and Marc Cuban Cost Plus Drugs are not interested in providing customer service
And have made it so difficult for customers to reach anyone for support, I am taking steps to
Move my medications elsewhere where customer support is provided.
L was almost out of a life medication when I needed to place my order. By the time I could
Finally order it, I had 2 pills left. My order finally shipped 7 days after I placed it. I had to get a
Prescription for a local pharmacy for 5 pills to prevent my system from shutting down while I
Waited for my order to arrive. No money saved since I had to pay for the 5 pills.
This is the worst customer service I have ever experienced. I wanted to give a new company a chance, but made a huge mistake in doing so.
Is Costplusdrugs Legit?
Costplusdrugs earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Costplusdrugs has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Costplusdrugs has claimed the domain name for costplusdrugs.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Costplusdrugs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Costplusdrugs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Costplusdrugs and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Costplusdrugs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Costplusdrugs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Costplusdrugs complaint handling
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Costplusdrugs Contacts
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Costplusdrugs social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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