Corsair Components

Monday Oct. 18th I purchased a *** from Corsair for $2,353.99. I started having issues 2 days after it arrived with BSOD Crashes. After troubleshooting w/ tech support for the entire month of Nov. over the phone they were unable to diagnose and fix the *** I initially wanted to exchange it, but was told I only had 2 options; first to send it back and wait for the broken *** to be processed before they could send out a new one and pray they still had units in stock. (they only had 4 at the time, so that didn't seem likely) second option was to pay upfront for an entirely new system to be sent, and once Corsair received the broken one and processed it I would be reimbursed as if I had $2,000 extra dollars laying around. I asked if one could be placed on hold for me for a standard RMA and they said no, which felt incredibly unfair to me, as Corsair is at fault for sending me a broken *** and now I would be stuck without a work *** for quite sometime.I decided to ask for a full refund instead. I sent back the *** on Dec. 5th. Escalations Manager told me that once the product was received refunds are typically processed within 5 business days. The *** arrived at Corsairs warehouse on Dec. 8th, and again I notified the escalations manager and received an email saying I would get updates as the return was processing.The 5 business days passed, and I had received no word or update from anyone at the company about my return. I reached out and let them know it passed the 5 business day time frame and they said it should be complete soon, then proceeded to ignore me for 2 days after that. It's been 12 calendar days since they've received the , communication has been not good and I am beginning to worry. I told the rep I don't want to be a pain but I desperately need my money sent back because I need to buy a *** for work AS SOON AS POSSIBLE. This is affecting my livelihood, and I just want my money back.Ticket # *** Order # *** Tracking # 1Z966E658796611049

I initially reached out regarding RAM issues. The agent denied providing me RAM from the recommended list, contradicting another agent's advice. I trusted his suggestion to purchase a set of four identical RAM modules, believing it would resolve the mismatch issue. I paid in advance for the expedited shipment of the RAM kit, which ultimately failed to work correctly. My first transaction resulted in a $21.24 loss due to currency conversion when I was refunded. Upon recontacting support, they declined a RAM refund, but we agreed they'd send a different kit with two 32GB modules and a complimentary lighting kit for the vacant slots. They requested advance payment again. After explaining my initial loss, they agreed to compensate for it upon proof of both refunds. The replacement RAM worked well, but the second refund incurred a greater loss of $26.18. I provided the requested screenshots, but after nine days and multiple calls to prompt a response, they reneged on our agreement. They argued that the free lighting kit compensated for the exchange rate losses, although this was never stipulated as an either-or situation. I'm requesting a $47.42 refund for the cumulative exchange rate losses, as initially agreed upon with their representative, FER. Attached is the documented agreement, highlighted on page 13.

I bought a Corsair power supply, which when I tried to turn on it did not turn on and in fact took out several components which caused me to have no computer. Since this was a Friday night I waited all weekend to call their customer service number. So when I call I find out I have to escalate it to another department. Ok no problem. It however becomes a problem when the customer service person comes on and tells me they do not have a number to transfer to and only second via email. How am I supposed to get an email when I do not have a computer and do not have data for my cell phone because of its expense? So I have to get data for my phone and find an old tablet I had so I can get and respond to their emails. I find out they do not recover the data and take no responsibility for any lost data, so I have to delay to get a quote on data recovery which turns out to be more than everything I currently have in my bank accounts. So so since I have to have the data on those drives I have to keep them and thus not get compensation for them. They send me a shipping label via email. I do not have a Bluetooth enabled printer, OR even an app on my tablet that can even he is the thing. So a downloaded app and a online printing order to a ups store and I was able to print the shipping label and letter they wanted me to include in the box. Then no communication for a while then an email asking if I sent the package. I told them almost 2 weeks ago. They said thanks then nothing for awhile. I sent an email asking if they got the package. No answer. Then suddenly an email from them saying our labs have determined that our power supply damaged your stuff, we are replacing the ram and power supply, and "market value" for these other three items you sent to us. ( Which is not market value but $15 dollars less than I can find it anywhere I can actually find.). Wow. To go back to when I was first talking to them via email. They would answer almost exactly 24 hours later just before their customer service would go home for the day. It made things frustrating and very slow. So now, not only am I not getting market value refund for the components I did send them but I am not getting anything for the two drives I could not send them because I needed the data on them but also other components I could not send them because they REQUIRED invoices or receipts for any and all components you send them, which for things I bought at my local electronic store years prior (for things like my DVD drive) I could not find, which was no surprise. So they basically are saying that we don`t care about all your stuff we will only replace stuff you have proof of purchase for. Which makes a certain amount of sense, but at the same time it leaves me high and dry when it comes to getting replacements for the things Iain need to get my computer running.

We ordered an in stock PSU on 05/06. At the time the website said it would be delivered within 3 days. We first contacted your customer service on the 11th after an hour wait we were told that our PSU had been picked up by a courier and that we would receive a tracking number on the 11th or 12th and to email back if we hadn't. We got a copy of that information through email and a ticket number. We never did and the email was not responded to. On the 13th or 14th we called and after another hour wait on the phone we were told very very rudely by the way that the product was NOT picked up by the courier and was waiting in the wearhouse. We were also told that it could take another 2 weeks to send the product but even that couldnt be confirmed. At this point I had left a negative review on Trustpiolet because of this review I was finally contacted by email. I asked why we were lied to about the package being picked up by the courier. This new employee then told us that "being picked up by the courier" was special language that the employees used and despite what common sense would tell you did not mean the a courier had received out package. That is gaslighting, absolutely ridiculous from a supposedly professional company. I asked for a discount and was offered 15% off. I accepted. The employee could not give us any information on when the PSU would be shipped. Today I was looking at the reviews on Trustpiolet for corsair.com. There are between 10-25 different review of people not receiving their PSUs from the past week. There is one review in which the person ordered a PSU on the 11th and an employee informed th that it shipped out on the 16th. This is absolutely ridiculous. If it is like your employees say that the company is working through a backlog this makes absolutely no sense. Mind you the PSU I ordered was NOT a back log. It was in stock. So if you are working through a backlog how does it makes sense that a person who ordered it 5 days after us had their PSU shipped before us, 6 days after they purchased it. We've almost been wait 2 weeks! How can an in stock PSU take that long to ship? Aparantly it doesn't for that guy. I emailed your employee earlier today asking about this and never got a response. Now because you guys don't work over the weekend I will not hear back from anyone until Monday at the earliest! My fiance need that park for his work! You are putting our our livelihoods at risk. Not only that but our other new parts return window has expired or is about to expire. We have not been able to test the because of your company's incompetence. If a part does not work and we can't return it it with be your fault. This has absolutely gone far past being able to be settled by 15% off. At this point I am led to believe that you have sold stock that you don't even have. This is absolutely unreasonable and unprofessional. I have left a review on Trustpiolet and will continue to update and have been discussing this on reddit on r/pcmasterrace, and I will continue to talk about it and leave reviews were I can. I will amend this if this ever gets solved appropriately.