The complaint has been investigated and
resolved to the customer's satisfactionResolved Copart UK — misrepresentation
resolved to the customer's satisfaction
This car auction gave false online information for the car and after the sale I was told that according to their Terms and Conditions neither the auction or the seller (in this case Royal Sun & Alliance) are responsible for the description of the cars they selling. This is unbelievable for 21th century Britain. So if you have to deal with this company be aware.
On 5th May 2010 I bought an Audi A6 from Copart UK (Who sell mostly damaged cars on behalf of insurance companies) on their Sandtoft auction. I paid £7717.25. It was clearly advertised as Category D and also stated as Category D on the Reciept. When I tried to register the car I was told the car is Category C. Insurance companies categorising damaged cars in 4 categories - A, B, C & D. Category A - for scrap only, Category B - for spare parts, Category C - damage repairable in need of Vehicle Identity Check before Registration document can be obtained and it states that car was substantially damaged and repaired, Category D – Damaged and repairable. Category D cars have much bigger value than Category C.
After more then 3 weeks and several calls and e - mails on Tuesday 8th June Copart e mailed me and told me that In view of Terms of sale the sale is final and the matter closed. The say I have to check the car information myself, but in order to do that I need the car registration, which is hidden in the web page.
On 6th of july I sold the car unrepaired with the right category C in Chester branch of Copart for £5875.56. So my lost is £1841.69.
For more information e-mail me on [protected]@gmail.com
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