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CB Glasses and Lenses CooperVision
CooperVision

CooperVision review: Rebate system is a joke

B
Author of the review
10:18 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've had a very frustrating experience with Cooper Vision's reward program. I earned a reward card, only to find out it expires after just six months. That's a very short window, especially for customers who don't make frequent purchases or who are saving their rewards for a special occasion.
What made things worse was learning that if the card expires, you have to pay an extremely high fee to get a new one issued. That doesn't feel like a loyalty program- it feels like a penalty. Customers who've already spent money to earn rewards shouldn't be hit with extra charges just to access what they've already earned.
A rewards program should build goodwill and encourage repeat business. Instead, this setup feels restrictive and discouraging. I hope Cooper Vision reconsiders these policies and creates a program that truly values its customers. I for certain will be using a different company in the future.

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  1. CooperVision Contacts

  2. CooperVision phone numbers
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  3. CooperVision emails
  4. CooperVision address
    6140 Stoneridge Mall Road, Suite 590, Pleasanton, California, 94588-3772, United States
  5. CooperVision social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 18, 2026
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CooperVision Category
CooperVision is ranked 13 among 64 companies in the Glasses and Lenses category
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