The complaint has been investigated and
resolved to the customer's satisfactionResolved Consumer Portfolio Services — Harrassment
resolved to the customer's satisfaction
I have been a CPS customer over 5 years now. I have kept any and all payment arrangements I have made. I returned his voicemail over the weekend stating my account number, name and what my payment arrangements are...I get a phone call from ALBERT PEREZ ext. 15858 and yet again he is RUDE, IGNORANT and plainly just does not understand what true customer service means. I told him I would make my 1 auto loan payment on 10/21/11. I then asked him..did you listen to your voicemail I had left you on Saturday? He said uh no I didn't. (okay.. so that shows me that they are either unorganized, lazy, and UNPROFESSIONAL. or all of them just stated). Why would you NOT listen to your voicemail? Especially if you are trying to get money out of us? That really irritated me.
He told me I wasn't being truthful with him. WHO DOES HE THINK HE IS??? and NO...HE CAN'T ACCEPT ANYTHING LESS THAN A PAYMENT AND A HALF OR THIRD. I also did tell him I needed to go over my finances to see what I could pay towards the past due amount and I will make any and all payments on the CPS website as I do 99% of the time. He still said "NO - IT"S NOT MY WAY OR THE HIGHWAY". Well since he is refusing payment, I guess I will just save my payments towards a new car...I'm not at loss..CPS is. I have always dealt with Cynthia (I believe that's her name) and she's been so wonderful to work with. I've never had these issues until I dealt with Albert. This is the second time he's HARRASSED me and I'm sick of it.
The first time I was laid up in the hospital and he was also a rude ### to me then as well. I told him i was in the hospital and right at that time State Disability did not give us debit cards as payment, they mailed out checks still. SO I tell him this and I told him I would be discharged in 2-3 days and I would get my disability check cashed and get a payment out to him..NO WAY..THAT WASN'T DO-ABLE according to him. He demanded payment. So now he tells me I have 24 hours to contact him back regarding payment...in which I told him on 10/21/11 I would make a full car payment and I couldn't afford anything else.
DO SOMETHING ABOUT THEM (esp ALBERT PEREZ) OR I WILL CONTACT AN ATTORNEY FOR A CLASS ACTION LAWSUIT. HE and from what I've read THEY should not be harrassing customers the way they are and getting away with it. These are the economic times that we are all struggling in and creditors should be more than willing to "work with" us rather than harrass and argue with us. You get more honey from bees than with ###.
Please - if someone has or knows about a class action lawsuit...please let me know. I've had it with this idiot.