Latest Reviews and Complaints
Dissapointing results from a new home
The problems we have encountered include, but are not limited to: Poor quality finishes and workmanship that do not meet reasonable expectations for a new build Defective or improperly installed materials Repeated warranty items that either remain unresolved or require multiple visits to correct Lack of quality control prior to closing, shifting the burden...
Read full reviewWe closed on our house with Consort Homes in a new development in St
We closed on our house with Consort Homes in a new development in St. Charles, MO on 14NOV2019. We are having a lot of trouble getting warranty claims addressed on time. There are many things that were pointed out during our walk through and throughout the year that still haven't been resolved. We've tried reaching out to Consort multiple times to fix these issues before our 1 year warranty expires (14NOV2020). We've had to send many follow-up emails and make calls to get any response, and we've had to do all the work to check on slow responses and schedule contractors. Sometimes we don't get any response at all. There are still two big issues that we submitted for warranty months ago, and they still haven't been fixed to our satisfaction, even after asking to speak with someone higher up than the Field Manager. We suggested having a meeting with the Vice President of Construction and the Field Manager during our last communication (11DEC2020), but we haven't heard back. We called and left a voicemail (18DEC2020) for the Vice President about our fixes and the possible meeting, but later that evening we got an email saying they weren't going to fix the problems or consider the options we suggested. We've saved all our communications (voicemails, emails, pictures).
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Consort Homes complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Consort Homes Legit?
Consort Homes earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Consort Homes. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for consort-homes.com can be seen as a positive aspect for Consort Homes as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Consort Homes's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Consort-homes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Consort-homes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a consort-homes.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- Consort-homes.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The consort-homes.com may offer a niche product or service that is only of interest to a smaller audience.
- Consort Homes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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