Concentra reviews & complaints 1
View all 101 complaintsConcentra - service
At 6:08pm central time I had entered the facility with difficulty of breathing and informed them I was out of my inhaler sick and asthmatic. They took me to the back immediately to have a seat and said before providing me with a breathing treatment they needed to process my insurance and enter me into the system. Wheezing was consistent and hurting my chest because of the exhaustion.7:30 PM central time they had me in a paper wrap around to do a chest xray while still suffering the asthma attack I had come in with 1 hour and 30 mins ago. Almost 8pm (closing time) they came in with the nebulizer to set a breathing treatment after 2 hours of a server asthma attack . After the breathing treatment they said they were providing me with an injection /steroid however I was not informed of the medication I was injected with nor the names of medicine prescribed to me and told I had bronchitis from the doctor. They had us leave at 8:30pm central time after the injection with no discharge /or paper work of my visit with any information on how the shot would make me feel or what it was and how to handle my sickness. In panic of the burning in my arm I called another location that was open and a nice doctor in the franklin park location assisted with some questions though not all because my visit with the original location was not accessible. I am so upset on the service I had received, for an urgent care center it was not urgent at all and my lungs are incredibly sore for waiting 2 hours before relief. I called them 12pm central time today and they said they do not have any information on my injection and will have to call me back. No one should have to go through what I did last night.
The only nurse there that did her best to see me when she could was Debbi, the doctor was not around to often.
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