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1.6 440 Reviews

Zynga Complaints Summary

67 Resolved
372 Unresolved
Our verdict: With Zynga's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zynga reviews & complaints 440

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Newest Zynga reviews & complaints

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6:02 am EDT
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Zynga violated terms & account suspended

A complaint regards to how Zynga Poker on handling cases on banning individual accounts. I have multiple valid records of purchases on Zynga Poker chips and valid records of winnings but still received messages on 'Your Account Has Been Suspended'. And when i logged a complaint, the feed back that was given to me was not a valid explanation. Zynga did not point out exactly what rule that i had violated & could not reactivate my account. Is this how Zynga works? Or is this what Zynga can offer to all? This is a CHEAT to our rights!

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Frances ellen louise ketchell
Tully, AU
Jun 01, 2014 11:34 pm EDT
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Why have'nt i recieved any emails from you updating my tickets since the 21/02/2014 and still waiting.This is entirely so unfair and all i asked was for my account to reactivated in zynga poker.

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Nnitesh
, IN
Oct 01, 2012 9:22 pm EDT
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What's problem to open my account ? Which term& condition I break tell me & how to open my account ?

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2:17 pm EDT
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Zynga missing poker chips

My Zynga poker account has been hacked four times in less then a month now. I have called Zynga support numerous times and had my chips returned twice, but now they have suspended my account and I cant get a straight answer from them. I am ready to file a lawsuit against Zynga for theft. I have already spoken to my lawyer about this, and it is considered theft. There is no reason why they cannot return stolen chips. I have sent them emails asking why my account has been suspended and I get no response back from them. If you havent called Zynga about your missing chips, the number is [protected]. You must select 2 at both options to speak to a live person. Keep harassing them and maybe something will be done about this problem.

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Rhyce123
manchester, GB
Oct 11, 2012 1:39 pm EDT

its Happend to me many times and it takes the piss they say that it takes 10% of chips so because i have 500m on my account logged back on day after and it say 5000 im really annoyed by this because im A level student in Mathsmatics and im sure 10% of 500m would leave me 50m so why leave me 5000 they annoyed me

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Wendy holder
Alvarado, US
Sep 16, 2012 4:03 pm EDT
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I have had 120 million chips stolen and I've tried to contact zynga ( thank you for the number). I have even told they will only communicate thru email. The person that hacked my account also showed up as a friend in my fb page. I blocked them and changed all my passwords because that's why zynga told me to do and then I would be safe! Not true. I just got back up to 49 million 2 days ago. Longged on now and all my chips are gone again! Zynga has never replaced any o my missing chips and I have given them the name of the thief ! I don't know what else to do!

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2:23 am EDT
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Zynga zynga hacking my account

Hi,

I have been playing Zynga poker on facebook for the past 3 years and enjoy it very much. Unfortunately, my account has been compromised 5 times in the past 4 weeks and 9.5 billion chips have been stolen. I have contacted Zynga support on each occasion that this has happened and i have followed all of their advice as well as changed my e-mail address and my password in order for my account to become more secure but within days and even hours my account gets compromised and all of my chips are taken. I have reason to believe that it is in fact Zynga who are illegally hacking into my account and taking my chips.

Zynga restored 2.3 billion chips into my account on the first occasion although i had in fact 5 billion chips taken. Since then Zynga have been most unhelpful and even delete my e-mails to them unread.

i was hoping that you would be able to advice me on the best way forward for me to persuade Zynga to restore all of my chips and stop illegally hacking into my account.

i look forward to your reply

Regards

Denis Maher
[protected]@ssdtrainingservices.com

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11:17 pm EDT
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Zynga failure to fix games

Zynga seems to be employing completely incompetent people. They seem to be unable or unwill ing to fix known issues with their games. As an example, a known issue since at least July 2012 : when sharing a reward for a level 3 animal or tree, the game greys out after sending said reward. This has been a known issue for at least a month, yet nothing has been done about it. This is exactly why people should NOT spend money on Zynga games...they do not deserve your financial support!

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Sarah Loshe
Fort Wayne, US
Mar 24, 2010 10:52 pm EDT

I spent $10 to upgrade my farm with farmcash...it took my farm money and didn't upgrade my farm, this means that i will have to buy 10 again in order to upgrade...that's just not right and a scam if you ask me! all i want is my 18x 18 farm so i can upgrade to a 20x20 (which you can't do without upgrading to 18x18 first! i don't know how to get my money back or situation fixed! call me please! Sarah

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diane pelletier
greenville, US
Sep 06, 2011 4:56 pm EDT

when i go on farm crops i planted are not showing cant click on them to harvest only circles are where my crops should be everything else works except that please fix

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Audra LeJeune
Opelousas, US
Apr 22, 2010 2:51 am EDT

Why wasn't my harvesting on CO-OP not counted I planted and harvested all my crops

ComplaintsBoard
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1:49 pm EDT
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Zynga account suspended

Dear sir.,
I have an account on facebook., my facebook id is [protected]@gmail.com which I used since 1 year., on that I play poker game on zynga which is connected with facebook., my name on facebook/zynga is chaina patni., I have collected/won zynga chips called virtual money approximately 62 millions by wasting lots of times n efforts and zynga has suspended my account and blamed me I have violated terms and conditions., I have followed all terms and conditions which is agreed on account opening., I have not violated any terms and conditions provided to me.,
Zynga hurt me too much and I mentally upset causing of suspended my zynga account with collected chips.,
Kindly request you to reactivate my account with my collected chips., this is the 1st step which I have taken and I will fight for justice till last.,
Regards.,
Chaina patni
[protected]@gmail.com

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Update by CHAINA PATNI
Jul 24, 2012 1:50 pm EDT

same thing happen with me., this is policy of continuing zynga business.,

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Ner Hie
, US
Sep 29, 2022 2:07 pm EDT

My account got suspended. I want reactive my account

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priencess
, MY
Nov 15, 2012 11:39 am EST

tell me why zynga banned and take my chip

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9:58 am EDT
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Zynga security flaw missing chip

If you think of buying poker chips from zynga, think again and read this... It only takes less than 2 minutes and you may decide yourself what the best for you...

I had previous bad experiences with zynga poker: missing or lost chips, I made complaints, lots of them, but you know... They never return the chips back, not too mention paying attention seriuosly to investigate those incidents... But recent incident took my attention beyond other bad experiences due to the fact that I have upgraded my fb security account and the incident happened right in front of my nose.

This is the chronology of the recent weird incident:

I was playing at higher table 1m/2m. Table was full, crowded and after a while, I had little win on that table and my last chip bank was $1.1 billion. I thought that I had to make some coffee. So, I stand up (But still in the table area). Not long later, around 10 minutes (Yes, folks you are not reading it wrong, ten minutes), I came back and wanted to resume my play, I realized that my laptop was in its 'sleep' mode. So, I awoke my laptop, reconnect the game and whoallaa! My 1.1 billion chip banks was turned into $1! Sounds weird? Yes, especially that I have added fb new security module that adds my mobile number. So there is no way someone could hack into my account without i'm getting noticed in my mobile phone. Another weird fact is that I got a friend (Poker buddy) who played in that table too and was there before I took a break and was still there when I resumed playing. And he said that I was still there at the table but not responding to chat (Offcourse, because I was taking a break off the game)...

So, if you out there, so much love this game like I do and was thinking to buy chips from zynga. Think again! You might feel sorry about that later. This had happened to me few times and it could happen to you without you aware of what had happened and without having a chance of defending your case (Read: chips returned by zynga, as they promised in their q&a issues)

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SIENNA06
London, GB
Nov 24, 2012 9:20 pm EST
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the same thing happened to my buddy, she was playing at 200k/400k table and the pot was hers, it was only a little win, but instead of winning, her 988 million has gone done to 63m. how was that possible? and when she looked at the buds list, i was supposedly on 1.12 billion count of chips on her list, but no, i went down to 100 thousand.

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5:13 am EDT
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Zynga glitch taking chips zynga refuses to recognize

I was enjoying playing Zynga poker so I spent a few bucks on chips to play at the higher tables I was winning at the table but I noticed my chip balance wasn't showing the chips I had won when I left the table I was playing at my winnings disappeared and my chip balance never did reflect what I won I complained to zynga they sent me an email saying they investigated my account and chips were lost in normal game play but if something does happen to take a snap shot of the glitch. So I did, sent it to zynga explained once again what was happening and they blamed the hand strength meter in the game, I should disable that. well the hand strenght meter does take a small percentage but not that much. I am sharing a picture here for all. I am John at the table my chip balance is $2, 155, 000.00 at the table but that amount does not reflect on my chip balance at the top $1, 491, 918.00. I don't recommend spending any money on zynga games to anyone.

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meecepeece
Saint Paul, US
Jul 29, 2013 6:07 am EDT
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When I play on zynga poker on Ipod touch, after I win a game my winnings are not rewarded either.I get odd message saying my times ran out to make a move&I have been removed from table, right when game ends.My balance never changes, in fact the other day I LOST a million game and the buy in was not removed either! Something is very off abt.this app.on desktop play, never one issue, only ipod.If Zynga took away my loss, then readded my winnings, it would add 5 million to my chips!I paid for them&I am mad too.

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RYANJONES
Stoke-on-Trent, GB
Jan 23, 2013 6:32 am EST

how can i complain to zynga

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8:38 pm EDT

Zynga yoville

Please I need help I cant log in my game yoville zynga disabled my account from 7 may for no reason I send mant ticket and I call zynga to reply me to know whats happen in my account in yoville she didn't reply me now zynga reply me aftar 8 days to say to me we cannot reinstate your account. You have been in violation of zynga's terms of service. I didn't did anything wrong or bad in game I am old player I play this game since 09 I spent real money in yoville please help me zynga unfair I know people got banned in the time I got and zynga answer him you have been violation of zynga's terms of service but they got unbanned now. And I know other people got banned in the same time I got and they violation of zynga's terms of service and also they helped hacker they unbanned now pls I never violation zynga terms.. Please help me out to back to my game yoville zynga oppression me please help me

Read full review of Zynga and 29 comments
Update by emi.fathy
May 15, 2012 9:34 pm EDT

My Name is emy from Egypt i have big problem with zynga company for games name yoville i have account in facebook and i play this game since 4 years ago and on Monday 7 May i open yoville to play i got banned in my account and i called zynga in phone many time to back my account and send also many ticket to zynga and they replay to me and said ( emy you was violation of our terms of services and we can't unbanned your account ) and i reply again i say i never violation terms
i send many reply to zynga this the last reply please i need some one can understand me and help me to back to my game .team zynga answer me say you have been in violation of Zynga's Terms OF Service. With this, we are unable to reinstate your account.i don't do any thing wrong i read all terms i Respect zynga and i Respect terms whats wrong i did this unfair zynga why u cant reinstate my account The punishment was very harsh and I cannot afford why u punishment me zynga for what whats wrong i did all people got unbanned but me no still banned why ? i know people got banned in the time i got and u answer him you have been violation of Zynga's Terms OF Service but they got unbanned now.and i know other people got banned in the same time i got and they violation of Zynga's Terms OF Service and also they helped hacker they unbanned now this unfair zynga! i need to know why me banned .please if you have to try again you will make me live again really yoville don't mean for me only game that be like my really live i play from 09 every day i play yoville please reactivate my account . i ensure you i will check many time the terms and i will be always a good player please i cant imagine i wait from Monday 7 may to reply me and give me my account now u send to me unable to reinstate my account please i want zynga to share with me whats wrong i did zynga u see me hacker u see me scammer all i do is playing so nice never cheat never did any thing wrong i read all terms whats wrong i did zynga i am old player and good player how when u check my account u see me violation of Zynga's Terms OF Service. i never violation terms ..please help me out im crying and cant stop craying please help i wait you to reply me please thank you :(" this my Facebook ID http://www.facebook.com/emi.fathy please help me :( i cant stop ask about my account i don't didn't any wrong i never violation of our terms of service i read this terms many time i know this good please team zynga give me one chance 2 bk 2 my game this the last reply from me 2 zynga what i can do now i spent real money in this game zynga still say your account will not be reactivated at anytime. This decision is final.
I know good USA And you did not know the distinction between the people and that you have all of the people all of Justice please help me

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jackransom
london, GB
Oct 24, 2009 7:24 pm EDT

i was scammed out of 70000 yoville coins and 400 yocash

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liester123
london, GB
Oct 24, 2009 8:10 pm EDT

i was scammed out of 70000 yoville coins and 400 yocash which i really need can you please give it back to me because i really need it and its not fair if i dont get it back

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^%n3m0%^
Los Angeles, US
Feb 13, 2010 4:32 pm EST

ihad 874886 coins nd some one named yoshi said she was salein her home ishe said put all my coins nd agree i did nd she took it

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amr moro0o
, EG
Aug 12, 2013 9:37 am EDT
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plz unban me i didnt deserve this am old player from 4 years i want my yoville account back why u disabled it my email is amr_moro0o@hotmail.com plz unban me

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Molly Brave xD
, EG
Jul 18, 2013 5:56 am EDT

i am banned from making events and i don't know why if u can please tell me why and help me get unbanned i would appreciate,
thanks and please as soon as u see the massage help me :c

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Cody123
Jacksonville, US
Jan 10, 2013 10:22 pm EST

how can I get into my yoville account if my facebook account was disabled?

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Ansel Barnes
, US
Oct 06, 2012 6:32 am EDT

even i have not been able to login to my yoville account i dont know wats the reason if its for violation please give me one more chance i wont disappoint please at least one more chance to play yoville i wont be in violation factor again i promise that just give me one chance to improve

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ROSELI
nj, US
Jul 11, 2011 8:15 am EDT

i just got scammed for 60, 000c nd 100k nd now im poor in yoville please help me get my money back PLEASE

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Smiley Face
Nuneaton, GB
Jun 18, 2011 1:20 pm EDT

I was hacked and i had 20, 000 spent or taken and 20 yocash also i was banned from making events please help :/ I checked all rooms nothings missing...

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namra
, SA
Feb 04, 2011 3:29 pm EST

hi i was scamped more than 5 times i got scammed by 700000 coins and 100 yocash

ComplaintsBoard
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10:32 pm EDT
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Zynga games onlne

Dear All,

My Name is dody from Egypt i have big problem with zynga company for games name yoville i have account in facebook and i play this game since 4 years ago and on Monday 7 May i open yoville to play i got banned in my account and i called zynga in phone many time to back my account and send also many ticket to zynga and they replay to me and said ( dody you was violation of our terms of services and we can't unbanned your account ) and i reply again to story to them whats happen with me in last days
1- i have 3 costume 08 and i have retro and bow and few items Expensive and in this days in events in yoville have many hacker and they hacker did freez and kick people from events and all my friends told me send your Expensive items to another account safe like your friends work account or your family but must you trust to those accounts
2- i was send me Expensive item to my friends in my work as gift and i wear poor and change my name in game to be more safe from eyes hacker .
3- and On May 6 in morning all friends in yoville told me teams zynga its patched they hacker and no more hacker in game i was be to much happy and friends told to me have you back your name and your items yoville now its safe so i told my friends in my work back to me my item as gift and they did that and sent to my my item .
4- On May 6 i back all my item and i back my name and arround in yoville and i didn't had any problem in this day and i played all day game until at night without any problem
5- On May 7 in morning i open yoville from my work then i went to my factory and i take my coin and back to my home without any problem so i close the game to do my work but when i open i got my account banned and also accounts my friends of work

All this has done to my property out of fear of hackers in the game my friends and you did it but did not get on the ban
This was not my property Asergha of one I just sent by the to be in safety because it accounts for my friends at work did not play as well as many poor people are not seen as hackers
I did not steal and I was not ever forced between my friends in the game
This is my story and that's what I did if it was mis Please forgive me and give me one chance if teams Review my account you will seen that item i have before i am not scam any body and if i bad i will shy to send to zynga . i did that becouse i am afraid to lost my item
please give me one chance and i will never do this again before take Permission from zynga
I really apologize and I ask you to accept my apologies please forgive me and give me only one chance

until now no one from zynga reply my account and in this last days many peaple in yoville got bannd and they give they peaple unbanned yesterday and for me no one reply to me my account
please help me to back my account i was played since 4 years ago and i spend my time and my real money in this game
I know good USA And you did not know the distinction between the people and that you have all of the people all of Justice

Best Regards & Thanks

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Andrea Lucana Morales
Melville, US
Jul 16, 2012 7:56 am EDT

To it my concern:
I just lose in CityVille game 40 ZONE PERMITS and option to buy lote with 3 OF POPULATION, is not the first time, pleaase Ineed my credit back, Before I just charge to my E, THE NSAMA THING hAPPEN MY MONEY was expending by Zinga, before I MAKE MY DECISSIONS, please I need my 40 zone permits, I spend time to earn, Dont be abused.
Thank You
Andrea Lucana Morales.

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11:33 pm EDT
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Zynga suspension for no reason

Zynga Poker Suspended my account last Friday without any knowledge on my part for knowing why. In this suspension I was given the option of paying a fine of 1 million chips so that I could regain playing Zynga Poker.I refused saying that I did not violate
any rules and that they should investigate and allow me to keep my 52 million chips and continue playing.I received no info on why I was suspended and after a week I still have not heard back from Zynga Poker. In the mean time my account has been hacked and all I get is a suspended notice and I can't get hold of Zynga to complain. Any help would be greatly appreciated.

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yashpalrecha
, US
Feb 05, 2016 7:32 am EST

im playing morning i had 1 m and in 8 9 hours it went upto 100 m played sit and go and im pro in it idk how and why without any reason my id got baned and asking for 1m if u agree ? i need my hard work chips back or im never gonna play this game ever
ual making it worse putting standard very down

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liza andriani
, ID
Oct 24, 2013 10:10 pm EDT

please return my chip, chip why I exposed suspension without reason

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Danish Qasim
, PK
May 20, 2012 9:13 pm EDT
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same thing happend with me ...my 189m taken by zynga

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7:46 pm EDT
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Zynga - zynga poker site scamming chips and real money from poker players

Zynga Poker site scamming chips and real money from poker players. Zynga Poker software system get red flag, assuming someone is hacking my account and lucked my FB account preventing me to access to my wall account, mean time ZyngaPoker system automatically send me email advised me that, a perpetrator from Rome may hacking my account, and asked me to...

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9:31 pm EDT
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Zynga chips stolen

Hi my name is EHAB I had 103 million chips and my account on facebook is hacked, they stolen 102 mil of me,
I call the customer service but nothing they are did for me, I had up to 5 refrence number without answer, and still my chips stolen, how can any one hack the customer easily like this way, no praivacy no storng system to save the chips or keeping your customer with you, Now i can't play or purchase chips from zynga poker
i need your help, if the zynga poker will not restore my chips, i have to complaint them every where .
[protected]@hotmail.com
Ehab Mahrous

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Edmundo UY
Toronto, CA
Jun 06, 2012 11:49 am EDT
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By the way my chips total is 205 Million...I lost all of it !

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Edmundo UY
Toronto, CA
Jun 06, 2012 11:48 am EDT
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Today, June 6, 2012 i lost all my chips in Zynga Poker Games with no apparent reason. I dont know what happened, maybe hacked. But i see to it that everytime i log-out my account. How can these be happened. This Zynga application is not safe. Im so sad. How can i get back my lost chips?

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10:17 pm EDT
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Zynga - My zynga poker account is banned

I had won around 30M and I was playing with my poker buddies “just having a good nice with them” I was so careless and loss a few millions (around 5M) to different friends”". (Note: I didn’t had any intention of giving away my chips) I was just trying my blind luck. But, Zynga banned me just b’coz I had bad cards and now I have $5600 chips. Please, please...

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8:50 pm EDT
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Zynga cityville

I was playing Cityville when i notice buildings, shamrocks, energy and notes disappear .What cause that and will it be rectified?

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Mary Ellen Olin
Newport, US
Apr 24, 2013 12:07 am EDT

When I get an email "Gift from City Sam", I chose one of the three (usually energy) and I get a message, either "you cannot acept this reward" or "you have already claimed this reward". Well, my quotas for energy are not nearly met and I DID NOT "already claim" it. This has been going on for, at least, a month now. When will this be fixed, and will I get the "City Sam" rewards that I have been cheated out of? Thanks.

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angel howard
Roseburg, US
Jul 01, 2012 9:18 am EDT
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i am having many issues with city ville.. my request won"t post.. i can"t share to receive anything most of the time...the bridge does"nt work.. my energies disapear . my money has dissappeared on several accations.. it makes it hard to finish goals... i makes me want to quit playing.. will these issues be fixed ever?

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angel howard
Roseburg, US
Jul 01, 2012 9:14 am EDT
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i have issues with citiville..i cant share to recieve items... it won"t post most the time.. the bridge does"nt work...energies disappear. my money disappears..will this ever be fixed.. i feel like not even playing anymore

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10:42 pm EDT

Zynga tolen chips while playing zynga poker

I have being playing zynga poker for a long time I had over 34 million in chips and now I see that I was down to 100, 000 in chips I get an email to say if I am not playing in Indonesia (Jakarta) to stop playing here never played there I was blocked out from playing the game I love until to day the 21st of November 2011 I know you are not going to do anything about it I won a lot playing this game and I have spent a lot of my own money to build up what I once had, I deleted the game from my face book as i felt that it was not longer safe…

I think that someone has some how stolen what is mine and I want it back I received no e-mails at the time the chips were taken only when i logged back into play that over 34 million was gone have little faith in this game who is going to give back what is mine if not I will not spend any more money not chips real money I work hard for just to have it ripped off no excuses for this to happen to honest players and i know I am not the only one this has happened to so what to you intend to do NOTHING!

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TABISH mansoor
, IN
Oct 10, 2012 11:53 pm EDT

STOLEN MY CHIP 171MILLION PLZ REFUND MY ACOUMT

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Yassin1295
, MU
Aug 04, 2012 2:33 am EDT
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my account had $205m poker chips on it, i was playing on a table..when suddenly my chips went down to 20m(that was the amount i sat on the table, only that was left).i think my account was hacked..as there was an unrecognized devised who logged into my account...please help me to get my chips back
i played in the rules to win that...i have a friend who was on the same table..she has witness that...

ZYNGA DID NOT REPLY TO MY COMPLAINT!

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liran elbaz
, IL
May 14, 2012 11:53 pm EDT

Zynga Hello, A few days ago has been compromised and stolen a Facebook account I have 58 million chips are chips that I bought with my money and I would like to be returned to me thank you in advance Liran Elbaz
liranel6@gmail.com

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Arpith
, IN
Apr 02, 2012 3:54 am EDT

Hey i had 2 million in my account when i logged out and came back and saw there were no chips in my account so can u please check out and say me what had happend otherwise please give me back my chips...

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8:12 pm EDT

Zynga problems with zynga poker mobile app

Hello poker fellows, I have been using Zynga Poker on mobile app for a while with few problems. But this one is ramming my chips, I play high stake tables, and for about a week now, ill go in a table and I dont know why butt I start the game without seeing cards, any cards. It puts in my buy in, but cant see my cards, and the game goes on like normal. And its been happening over and over and over now, everytime now I go in a table, and all its doing is throwing money, then I have to leave tha table or lose my pot, so eaither way lose money.

Now I have put a lot of money in this game so I can play the tables I do, hated being broke. So my thing is, is that how much chips I lost because of this, about to make me have to spend another 40 bucks or so just to get back up to where I was at before this problem. I know you guys wont refund me money or put chips in my account cause thats how it usually works right? But cant you guys fix this for me? Really ticking me off now, pretty much the only game I play on my phone, now cant.

So I do ask if I could at least get up to 20M in my account of chips, that would be awesome because I hate throwing in more money and not getting what exactly im paying for, you guys wouldnt like that right? So please help.

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azrique
, MY
Mar 13, 2013 7:09 pm EDT
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When i update zynga poker i cnnot play 'sorry we are unable to connect to zynga'

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Pomagaj
,
Nov 22, 2012 7:27 am EST
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Blokiran sam nemogu igrati zasto...imao 21milion cipova... kako opet igrati cekam odgovor...

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7:55 pm EDT

Zynga zynga poker chips were stolen

I had 36 million chips, decided to play zyngas 2m and 4m VIP rooms. i went all in with about half of the 36 million chips when i knew i had the winning hand, suddenly there was a room freeze and i was thrown offline, once back on i tried to respond with the buttons so i would not be folded and lose it all, zynga would not allow me to and buttons were non functional. i lost all but about 6m of my chips as a result.

i complained to a zynga rep and was told they would trace my history to refund my chips and got an email reply from zynga that after viewing my account history they could not detect where i lost any chips. my response letter was, * how can you insult my intelligence by telling me you saw the video but at the same time you did not see what the video contained*, i also said * does it make sense that i came into the room, threw in millions of chips and intentionally folded to lose them?*

I bought A Zynga Poker Card Yesterday for 25$ And got 11M Chips, then the next day Someone Went on my Facebook account and took all my chips and No one know’s my Password here name Was ‘ Jonine ‘. i know this because my buddy Was on his account and i was not on Facebook at the time and I was Playing on a table with ‘ Jonie ‘ Passing Chips to her And I don`t give chips away. and I wasted 25$ on a Zynga Card for nothing. and Later that day I changed and Locked my account and the Person on my account was still on it. and they Changed my Password at ‘ 8:56 pm were i live it was only 5:56pm. my Card Number. Just to Prove i actually Used this Card. Not saying you guys won’t believe me or anything i Just thought you might be able to get my chips back or something. Just to end thanks for your time i Appreciate it these chips to buy them would have costs me more than fifty dollars so explaining my loss away with some irresponsible excuse such as this seems very wrong on zyngas part, not to mention they make a fortune of the chip sales which mean everything to them but means nothing to them for their players to lose them…just means players have to buy more and thats probably why zynga steals our chips. also, as soon as they wiped me out i had no more software problems and was not thrown out of anymore poker rooms, how convenient!

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Vinceknoll@yahoo
Stone Park, US
Jul 13, 2010 10:24 am EDT
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Dear Zynga, I was recently informed that I won free chips from zynga poker. It states that I won over 150 million. And to click on the zynga logo to confirm !' it also says that the chips will be in my account withen one hour... Well, when I logged on facebook this morning, all of my 14 million in chips were gone! Please return all of my chips. Thank you mr. Vince knoll... Please reply at my email ... vinceknoll@yahoo.com

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conrad bacani
Visalia, US
Sep 30, 2013 6:17 pm EDT
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Hi i have a complaint about my credit card he charges 250 dollars yesterday i never purchace
and i dont know about that and why he charge with out my permission pls help me imbestigate
and refund my money thank you very much.

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addie maxwell
, US
Feb 17, 2013 11:21 am EST
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took money off card but didnt get poker chips

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Mohit Daga
, IN
Jan 19, 2013 8:26 am EST
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I had 6m+ chips yesterday while playing at night.But suddenly next day around 6.30pm i logged in to Facebook to play poker but then to my surprise i had just $1.Where did all my chips went.I did not send any chips to anyone.Kindly trace my problem and return my chips back to my account .

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2:06 pm EDT
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Zynga stolen chips

i was hacked for 52.7 mil yesterday heres what they sent me
4/14/12

I understand that you are requesting an additional review of your Zynga Poker chip loss.
Your claim has been reviewed multiple times and our investigation into the matter is final. As previously stated, we are unable to verify your loss.
Since we can not verify the loss of your Zynga Poker chips, we are unauthorized to credit your Zynga Poker account.

The investigation for this claim is final and will not be reopened.
Further requests to have this claim reviewed will be solved without any answer from us. they cant tell me where my chips went bs look at the logs if i were to buy chips they would surely know it there a greedy bunch .

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5:58 am EDT

Zynga loading issue or banned

I started playing poker since 2 month n ……. After some days wht # happned that I m unable to open poker in my comp….. N when I asked help frm the zynga supporter…. Lets see it. Sorry we can’t give an exact timescale to fixing the issue…….. We fix it when we can be bothered. Due to it being a technical fualt this could be from many reasons so we cant return your chips to you……. Yes we dis connected you to… take your chips so we can sell them back to you, whats the point in taking them if we give them back?

I havent the tools needed to help you I will escalate to a higher level of support……… im to lazy to be bothered to deal with you today so I just get you off my screen leave you waiting for couple days hopefully when you connect someone else can deal with you. Is there anything else apart from your last issue that you would like zynga to help you with?…… you know we not helped your last issue, what makes you think we help with anything else.

We like you to continue to enjoy your zynga experince…… don’t leave us who else are we going to screw over if you go, besides we know you wont your addicted. And this must be our favourite zynga line: “would you plz fill out this three question survey about your experince chatting with me……” we do our best to try and screw you over plz help boost our ego and let us know just how good a job we are really doing!

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azri langkap
, MY
Nov 10, 2013 12:15 am EST

DOUTH ERRO 997

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Judy bevington Wiseman
Scarborough (Toronto), CA
Nov 17, 2012 11:18 am EST
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I wish to lodge a complaint against Zynga Poker on the web. My facebook allows me access to this and I find that underage children dup acct so many chip passing to cheat and I have been sworn at and call a dirty Jew. What is the age to gamble on this site. If they have money involved to buy the chips then they should not be allow to gamble. I have reported to them sent pics of a cheating game and still they do nothing. A 7 days suspension does nothing to defer this. What is the law of underage kids gambling on this poker site.

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arnold sangabriel
, PH
Jul 29, 2012 9:37 am EDT

i can not log in to my zynga poker please help to open my file in zynga poker

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7:07 pm EDT
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Zynga fail in service

I am complaining about the service of the game hidden chronicles on facebook. Cool game, what with it's glitches and rules that sometimes don't make sense, but I am not complaining about the game, per se; I enjoy it, and that is what really ticks me off! The fact that I cannot access it. For the last 12 (twelve) hours I have been unable to access it. Which is so infuriating that I sent a message to thefacebookteam, who promptly answered and said it wasn't a problem that they could solve and directed me to your services. In the meantime, I have been able to access and play another another game of yours (slingo) without problems... Please explain. I am not in withdrawal symptoms - not in the least - but yet I do not think it is fair or correct to fail so... If need be, I will re-contact facebook if in fact it is an issue of their responsability, however, do not forget that it is us - the gamers - that give you the dollars...
Yours sincerely, Cynthia

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Theresa2u
DeBary, US
Oct 19, 2013 3:53 pm EDT

I have been playing for a while now. My experience points haven't been registering. None of the gifts people leave on my estates show up. I have never gotten credit for playing Hidden Chronicles. The energy I'm supposed to get doesn't show up right. It seems to me, that before you keep making new games, you should fix the ones you have! I have never been able to open up the other side of the bridge on the main estate, even though I've completed the bridge. I am about ready to give up and go back to just using facebook for Farmville! At least it works, and it does what it's supposed to!

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ebuvie
, AT
Aug 21, 2013 4:54 am EDT
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a friend playd cityville on my computer and klicked - by error - for a special abonnement. now zynga debited my credit card.
he came in contact with my cc of course of IP -a dress?
we wrote emails to cancel this action immidiate, 2 of them returnd: receiver unknown and 2 were not answered.

do you know any adress to contact for cancelling?
how can we work against this mafia?

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ebuvie
, AT
Aug 21, 2013 4:50 am EDT
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this tel# does not exist!11

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Davan1127
Medina, US
Jul 21, 2013 1:06 pm EDT

I have the same issue in Farmville2. Friends are missing from the in-game MFS (Multiple Friend Selector) windows. These are the windows in which you send requests to specific players for help, building or crafting parts, crew, etc. Zynga states that this is a known issue, and one that their development teams are actively investigating and pursuing a solution on. I did get my friends back 3 days ago, and then they are gone again. Here is a number you can call for Zynga, [protected], press 2 for support. Good luck!

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jacqui k
boyne valley, AU
Apr 01, 2013 1:52 am EDT
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I would like to know what has happened to all my Zynga friends list, as they do not come up for request for parts, so my game has slowed to practically advancing nowhere. Enjoy the games heaps, but when I was directed to change to Avatar all my contact list was gone. Still no email has been sent to me regarding logging in via the new upgrade, even though I have numerous times now asked for the email to be resent it still has not happened. Any ideas as to how long this will take to get back into order, or do I simply give up now and move onto something else. Not really happy

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Gran Moles
Ruby, AU
Dec 20, 2012 7:06 am EST
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I agree fully in what you are saying.
Have been playing the game for a while now.
It seems the more you get the worse the connectivity of the game gets.
I have all but given up on it.
I have tried countless thing to try to correct the problems
But the next time I have a go I get the same old problems

Zynga In-depth Review

Company Overview: Zynga is a well-known gaming company that has been in the industry for several years. They are known for developing and publishing a wide range of popular games across various platforms.

Game Selection: Zynga offers a diverse selection of games, catering to different interests and preferences. From casual puzzle games to immersive multiplayer experiences, there is something for everyone.

User Experience: The user experience on Zynga's platform is generally smooth and intuitive. The games are easy to navigate, and the interface is user-friendly, making it enjoyable for both casual and hardcore gamers.

Graphics and Design: Zynga's games boast impressive graphics and design elements. The visuals are vibrant and engaging, enhancing the overall gaming experience and immersing players in the virtual worlds.

Gameplay Features: Zynga games offer a variety of gameplay features that keep players engaged and entertained. From challenging levels to exciting quests and multiplayer competitions, there is always something new to explore.

In-App Purchases and Monetization: Zynga utilizes in-app purchases as a way to monetize their games. While some games may offer optional purchases, they are not necessary to progress or enjoy the game fully. The pricing is reasonable, and there are often promotions and discounts available.

Customer Support: Zynga provides reliable customer support, ensuring that players' concerns and issues are addressed promptly. They offer various channels for support, including email and community forums, making it easy to get assistance when needed.

Community and Social Features: Zynga games foster a strong sense of community, allowing players to connect and interact with each other. Social features such as leaderboards, multiplayer modes, and in-game chat enhance the social aspect of gaming.

Cross-Platform Compatibility: Zynga games are designed to be compatible with multiple platforms, including mobile devices, tablets, and desktop computers. This allows players to enjoy their favorite games seamlessly across different devices.

Pricing and Subscription Options: Zynga offers various pricing and subscription options to cater to different budgets and preferences. Players can choose to make one-time purchases or opt for subscription plans that provide additional benefits and rewards.

Privacy and Data Security: Zynga prioritizes the privacy and data security of its players. They have robust measures in place to protect personal information and ensure a safe gaming environment.

Overall Rating and Recommendation: Overall, Zynga is a reputable gaming company that offers a wide range of enjoyable games with impressive graphics and engaging gameplay features. With reliable customer support and a strong community aspect, Zynga provides a positive gaming experience. Whether you are a casual gamer or a dedicated enthusiast, Zynga is worth exploring.

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