ZooScape
Reviews and Complaints

Bulgar wheat fine 16 0z ZIN 525626 order subtotal 6.47 + shipping ZOOScape LLC 4.97 + taxes 0.45 total 11.89. Order number [protected]. Thank you for your help, the seller don't answer me and she is blowing me off. I need to receive my money back, as soon as possible. I never receive the product. Thank you for resolving my problem.

I ordered 9 items they sent 5 but still charged for all 9 they do not answer their emails their phone is disconnected and the other phone the mailbox is full. I would not recommend this company at all. I tried to call them several times their mailbox is full I have tried to email them numerous times they do not answer when I call the alternative number is said to have been disconnected not in order. They sent a nice little now saying thank you for your business please call us if you have any problem signed Francisca. They list [protected]@zooscape.com as their eBay L in the phone number [protected] they don't answer since the mailbox is full

They overcharged me! I wish I only could reach them via phone, but they don't pick it up, they have been unavailable for 2 days. Their email is nonexistent because I get back all of the emails I sent them.
The quality of the item I ordered is horrible and it looks so fail. I'm afraid my cat won't be playing with because I care for him. Not like your company!

Purchase Quinie Bark 200 mg on April 19 th x 2 bottles. Each bottle cost $13.37 plus shipping, total $32.27. Credit card has been charged but still have not received product. I have tried calling 6 times with a message that memory is full. I have e-mailed them 5 times at [protected]@ZooScape.com with no response. I have not been able to get any type of response from company. I gave entered a complaint with BBB. I will be having my credit card company work through this matter.

I bought natural supplements from ZooScape early in September. I found the site to be sketchy but it was the only one offering the supplements I wanted. Over one month later, I still didn't get my order. The site does not reply to messages or post on its Facebook page. The phone # listed says it is not available in my area. SCAM! Stay away

I had never done business with them before, but they had a product I wanted which is very hard to find outside of Great Britain. I ordered it, they withdrew money from my account immediately, and I waited to hear from them as to when I could expect my order. Nothing. I waited five days and then called their 844 number. Nothing. I then emailed them and again, nothing. I called two more times. I emailed them a second time, informing them that my next move was to bring my experience to Facebook. (They have a very cheery little Facebook page.) Today I left a comment on Facebook. I have screen captures of my receipt, their billing as it appeared on my bank account, and now my comment on their Facebook page.
Very upsetting to discover that I'm not the only one who has been taken for a ride! This is the first time (in nearly 20 years) that I've ordered online from a company who has set out to cheat their customers.

Hi,
I ordered from this website 2 weeks ago.
My order is still not shipped but my crdit card has been charged.
I tried many times to contact the company (by mail and by phone) to get some explanations but i have reached nobody until now.
You will see my order's details below:
Date: Wednesday, February 06, 2013 Sales #: 1107436 Receipt #: [protected]
I don't know what to do...
Please, let me know if you can help me.
Many thanks,
Adrian

4 weeks into my order I am still waiting... I did receive shipping confirmation, let's see if I ever receive the product or have to dispute the credit card payment.
This happened after "Customer service" told me on Jan 3rd my order would go out ASAP, I guess they consider 6 weeks or whenever it may finally get here a reasonable waiting period for a product

This is what the contents of other reviews seem to suggest as all of us, dissatisfied customers, had to go through: the wait (one month, in my case); the lack of communication (no order confirmation and no news if I had not called); poor customer service (a vague excuse and white lies about the items being back ordered but "they should come in the next two days"); not receiving the products ordered and paid for; customer service tries to offer free shipment as an incentive for customers not to cancel their orders; customer service cannot process refunds which have to be forwarded to management but of course, they will give you a call when the refund is processed! It seems clear that we should STAY AWAY FROM the company. 0 is an appropriate rating for this business. The only thing they did so far is "forget" to update their website for inventory, take my CASH, and hide!

BEWARE! Zooscape is scammers inc!
This is what the contents of other reviews seem to suggest as all of us, dissatisfied customers, had to go through: the wait (one month, in my case); the lack of communication (no order confirmation and no news if I had not called); poor customer service (a vague excuse and white lies about the items being back ordered but "they should come in the next two days"); not receiving the products ordered and paid for; customer service tries to offer free shipment as an incentive for customers not to cancel their orders; customer service cannot process refunds which have to be forwarded to management but of course, they will give you a call when the refund is processed! It seems clear that we should STAY AWAY FROM THIS COMPANY. 0 is an appropriate rating for this business. The only thing they did so far is "forget" to update their website for inventory, take my money, and hide!

Ordered product October 14. Credit card billed immediately but product was not sent out. (illegal in some area and situations, just unethical and unnecessary in others). Frequent phone calls just resulted in lies--at one point I was told that my product was shipped and I should be receiving it any day. There on-line tracking info gave fraudulent info as well--my order was never shipped. I was finally told that part of my order was back -ordered, but they would ship the part in stock. They never did. On November 24, I demanded a refund. They told me this would be given in full within 10 business days and sent a corresponding e-mail. As of Jan 5--still no refund, e-mails unanswered. This company has dozens of negative feedback on numerous sites--just wished I read them before I ordered.

Do not buy from this site! They are running a scam to steal 10% of your money. I placed an order and was wondering where my order was, I called them and they said it was on back order. It had been 3 weeks. They said it would be in tomorrow, I call the next day and it still was not shipped. After the 4th day I gave up and told them to just give me my money back and they said they have a 10% cancellation fee in there policy! Watch out these scammers will never ship and force you to pay 10% when you finally give up!

I tried this site hoping that it would be better than the other reviews I read on it. I am not impressed with their service or communication.
I did not receive my exact order because they were out and were no longer getting the product in. I know this because a note was handwritten on the Packing Slip.
The exact wording was:
"Sorry!
Mullein Oil is no longer available. We've given you the last of our stock. Please call us for are placement or a refund for the balance.
Sorry!
"
When I called and asked for the person who signed they were never in. Finally I did ask the person I was talking to for a refund for the balance. This did not happen so I tried again. This still has not happened.
I received an email from the company asking if I was satisfied and I replied no and explained why. They again emailed me this week and basically said they trusted I had a positive shopping experience and please leave a product review! Product fine company I would not ever do business again!
They have not yet refunded me and they added an additional transaction fee to the original purchase that was not agreed upon. I noticed it on my credit card charge.
I do not recommend this company to anyone.