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Zara.com / customer service dreadful..

1 england, United Kingdom

I have tried to order off zara website 4 times during the last 2 weeks. I gave up in the end because I kept getting a email saying order payment pending and to re buy the item.. to then 24 hours get the same message...
I called the customer service department 4 times to be told "they don't understand it either" and that was that.. no help or the possibilities of trying to resolve my problem.. I am a customer who is trying to spend my money with zara..!!! this should be music to your ears, yet I am not able too.. and no reason why not..
so I will spend my money with your competitor... who I am sure would be happy to take my money..

Sa
Dec 28, 2017

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