Zara / terrible
I loved Zara in the past and almost every month I bought something from them.
Recently I made and order and purchased a lovely dress and some other small stuff. When I received my order everything was ok except the dress. It was dirty! The dress was white and it was covered with black spots. I returned the dress and several weeks later they sent it back to me again! Then I received a message from them stating that the dress was not in the original condition. Really? Tags and everything was there. I contacted them again and explained the situation, but no one ever helped me!
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