Zara / ridiculous!

New York, NY, United States
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Very poor quality and service. I purchased some products online and went to the store to pick them up. And only then I was told that some items are out of stock and they will be delivered within two weeks. But there were same products available at the store. I told that I don't want to wait two more weeks and asked them to give me the same items from the store. But they said it was impossible. I was told that I am an online customer and they don't have the rights to do that. I still don't understand what they meant by that. That was the most ridiculous thing I ever heard. Well, I got some items and was told they will call me when the rest of my order arrives. But, I never received any calls or messages. Two weeks passed and I went to the store again! I asked where is the other half of my order and they told that I need to wait. I asked for how long. And they said „two weeks”. Well, that was not funny at all. Zara failed as a company since they can't provide normal customer service. Later I contacted zara to ask for reasons for this horrible situation, but they never replied. And yes, two months passed and i'm still waiting for my items to arrive.

Dec 15, 2015

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