Zara Markville Mall / return policy & rude cashier

Markham, ON, Canada

I bought a yellow jumpsuit at Zara, and when I tried at at home, I realized I don't like the fit. I was able to bring it vacation to the store almost 2 weeks later, with tags intact. The male Cashier refused to give me a refund, as I lost the receipt. And when I asked if I can at least get a store credit, he rudely Said no as it was the store policy. Another employee joined in on the conversation, as I was trying to explain that I have purchased the item from that store with another top, but I'm only returning one. The male Cashier even said 'were not trying to victimize you' to which I replied I never said that, but at least have better customer service to make up for the absurd store policy.

Jul 10, 2015

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