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Z Gallerie / terrible company

1 United States Review updated:
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How we got robbed: Z Gallerie grossly misrepresented shipping and restocking fees on a piece of furniture deemed undeliverable by their delivery co.

Before we purchased this furniture called “Aberdeen Cabinet”, we did our due diligence to find and provide all the information about measurements and shipping. We planned to have it in our second floor bedroom and knew that the only way to take it there is via the large second floor window. The measurements were within the window width. We contacted Elite Delivery who is responsible for shipping about hoisting this furniture through the second floor window. We were told that they would send a manager to check the site before they do it. If it deemed deliverable, they will do it, but we will pay extra for the work. If it deemed undeliverable, we won’t get charged. The Berkeley store salesman gave us the same statement before we made the purchase.

A few days later, when the furniture was ready to be delivered, a manager from Elite came and measured the window dimensions and determined it was wide enough to bring in the furniture. But he decided not to lift such heavy and large furniture on ladders due to some safety concerns since the window is pretty high. So it was deemed undeliverable. We had to cancel the order, but were charged with $258.90 for restocking and delivery fees.

When we contacted the customer services in Gardena, CA, a supervisor, whose attitude was extremely rude and unprofessional, repeatedly lied on reasons for the charges. Z Gallerie grossly misrepresented the most important piece of information to its customer when inquired. As a result, we suffered monetary damages. We also sent a demand letter to Z Gallerie legal department two month ago and no replay was received.

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Comments

  • Sc
      6th of Dec, 2008
    0 Votes

    "But he decided not to lift such heavy and large furniture on ladders due to some safety concerns since the window is pretty high. So it was deemed undeliverable. We had to cancel the order, but were charged with $258.90 for restocking and delivery fees."


    Ok, I will admit I have worked for this company. It honestly angers me to read things like this. There are a couple of things that you quite possibly just do not realize, and its pretty common sense, no offense.
    First of all, Do you realize how HEAVY the aberdeen cabinet is??????????????? And you wanted to just get them to get onto ladders and put it through a window w/o a problem just like that? What is wrong with you? For someone to do that they would have to have some kind of supernatural powers to lift something that heavy (which YES making that a ladder safety issue since ladders are NOT MADE to be able to hold that much weight), climb onto a ladder and successfully put it through a window w/o damaging the piece or the window especially being on a SECOND FLOOR!!! haha WHAT???
    Okay sorry, so yeah why didn't you just go pick it up from the warehouse and you and neighbors get onto ladders and push it through a window? I don't know, maybe its just me but that just sounds a little absurd to me.

    As far as charging you a restocking fee? Of course b/c if you would have read comments on your receipt and on the back of it, the company policies as well as the sign right by the registers explaining policies you would see there is a 3 day canceling policy. After those 3 days, especially if you order the piece and just assume you can get it into you home and it is not practical to be delivered you of course will be charge a restocking fee. Not just ZGallerie has that policy. A lot of similar stores have the same policy.

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