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Your Better TomorrowRefund not processed after 4 months

This company offers a almost free CD that is suppose to help you stop smoking and when you order it and pay the shipping you must agree to the "terms". Deep, deep down in the "terms" it states you agree to an auto ship sign-up when you click "agree to the terms". This company is a very sneaky and dishonest company. They have lied to me several times, the system is always "updating" when you call, the customer service rep always tells you they are processing the refund or whatever, there is no management to speak of or at least to talk with, they will not give you an address to send papers to, they will not tell you who to send legal papers to and they they are blasted all over the internet for the scam. Following their many questionable business practices, I returned an unopened auto-ship which was received and acknowledged on Sept 8, 2014. I received the email confirmation that my return shipment under authorization number H26970 was received in resalable condition and qualified for a partial refund. AS of today I have not received any refund, after 5-6 phone calls I was again told "oh we are processing that this week." Today, Adrian Tumpag, the "customer service supervisor" acknowledged that the item was received on the 8th and that the refund was "approved" on October 30th. The item was received on Sept 8, approved for refund on Oct 30! Almost 2 months to "approve" a return and now almost 2 months later still no refund. Again today, I was told by Adrian that he would go ahead and tell the credit department to refund the amount so this tells me the customer service rep has been lying for months now. What can I do next? The BBB will not do anything except give them an "F" and refer me to the WA states attorney's office.

Jo
Dec 02, 2014

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