Young ExplorersI really need help!

I'm quite frustrated and disappointed and have no idea what to do. I decided to write about my experience with website and maybe someone will be able to help me. I bought a gift for my daughter from this online store and received the wrong item. Customer service rep seemed nice and said that I can ship it back and get a replacement or a refund. I was worried so decided that refund was better. Following all the instructions I sent the incorrect product back and they said that I'll get my money after they receive the package. About two weeks later I got a notification from them that item was received and refund was processes. It is now over a month and still no money and I can't reach anyone from YoungExplorers! I really need help with this.

Jan 31, 2017

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