CookiesKids

Be careful with this company. Be aware that you may pay for merchandise and they may not send you all of your merchandise and when you request either a replacement or a refund they may take over a month to simply look into it. Guys please be aware of professional scams. That is when a business is a legit business but still commit fraud or scams via their business. For example you pay for 30 items but they may only send 25 without any resolution what so ever. This is based on my experience alone. my opinion based on my experience. Read and find the reviews. just pay attention to the bad ones. Companies may pay people for good reviews. Again all is an honest opinion based on experience. Angie /Kim please stop the fraud, people work hard for their money. By definition fraud is wrongful or criminal deception intended to result in financial or personal gain. a person or thing intended to deceive others, typically by unjustifiably claiming or being credited with accomplishments or qualities.

So, I was really excited to order some stuff from Cookie's (cookieskids.com). I ordered a lot of stuff, but unfortunately, some of it never came. I was pretty bummed out about it, but I figured I could just contact their customer service and get it sorted out.

Well, let me tell you, that was a whole ordeal in and of itself. They said they had to do a claim, which I didn't really understand, but I figured it was just part of the process. But then, it ended up taking twice as long as they said it would! I was getting pretty frustrated at this point.

Finally, I decided to contact their customer service through their chat feature. I had to wait on hold for two hours before I could even start the chat! And then, the chat conversation took at least twenty minutes in between each response. It was a real pain.

But, I finally got through to someone and they told me that they could either reship my package or refund me. Honestly, I wish they had told me that from the beginning! It would have saved me a lot of time and frustration.

This is actually the second time I've tried to order something from Cookie's, and it's the second time it's been screwed up somehow. Needless to say, I'm pretty disappointed and I don't think I'll be trying with them again.

This website is not the best. I bought some clothes more than 14 days ago and they still haven't sent them to me! I'm so frustrated! I contacted customer service and they told me that my order is still being processed. They said that they will send me a tracking number as soon as my order is shipped, but it's been so long already! I talked to another customer service representative and they told me the same thing. They said that the warehouse is really busy and they are trying to get all the orders out before the weekend. I hope they do because I really need those clothes!

So, I decided to give Cookie's a try and boy was I disappointed! I placed my order and waited patiently for it to arrive. However, it took a whopping 2 months for my order to finally show up at my doorstep. I mean, come on, that's just ridiculous!

To make matters worse, when I contacted them about my order, they gave me the run around for two whole weeks about whether they would re-ship my order or give me a refund. I was so frustrated! Every time I asked to speak with a manager or someone in a higher position, they always had some excuse or another.

Honestly, I have never had such a terrible experience with an online store before. This was my first and last time ordering from Cookie's. I wouldn't recommend them to anyone.

And don't even get me started on their monogram orders. It takes them a whopping 3 weeks just to process it and another week to ship it out. That's just unacceptable!

Overall, my experience with Cookie's was the worst ever. They are not organized at all and their customer service is terrible. Save yourself the headache and shop somewhere else.

I recently made a big purchase on Cookie's website, spending over $100 on clothes for my son. Unfortunately, every single item I received had to be returned. I thought I had ordered a size up from what my son needed, but even then the clothes were too small. To make matters worse, the uniform pants I ordered were much darker than they appeared on the website.

It took almost a whole month for my order to arrive, and I was extremely disappointed with the quality of the clothes. I decided to contact the company to see if they would cover the cost of return shipping since I had to return everything. However, they refused to reimburse me for the shipping costs.

I was especially frustrated because if I had ordered from Cookie's through Amazon, the return shipping would have been covered. I definitely won't be ordering from them again in the future. Overall, I was really disappointed with my experience with Cookie's and would not recommend them to anyone looking for quality children's clothing.

I had a bit of a frustrating experience with Cookie's website. At first, I tried to log in with my email and password, but it kept telling me it was incorrect. I decided to reset my password, but then it told me that the email address already existed. I had to enter a code that was a combination of letters and numbers, but by the time I did that, it said my time had expired. Finally, I was able to log in and check my order status, but it said that I didn't have any orders. This was strange because the money had already been taken out of my account. I tried to contact customer service, but they required an order number, which I didn't have. Overall, I'm not sure if I trust this website. I would either like my money back or my item.

I recently made a purchase of uniforms for my kids from Cookie's website (cookieskids.com) on 1st August 2022. Unfortunately, the uniforms turned out to be too big for my children, so I decided to return them on 6th August 2022. However, I was informed by the Cookie's representative that the warehouse would not receive the item until the 15th of August, even though I had a confirmation from the Post Office that the item had been delivered to the destination on the 11th of August using Cookies RMA.

Despite the confirmation, the Cookie's representative informed me that the item had arrived but had not yet been inspected at the warehouse. It was only in their possession four days later, on the 15th of August. To my dismay, I was informed that it would take another 5 business days for the inspection process to be completed. I was not happy with this delay, and to make matters worse, today, I received more shenanigans with bogus excuses.

I am extremely disappointed with the service I received from Cookie's. The delay in processing my return and the lack of communication from their end has left me frustrated. I had high hopes for this website, but now I regret making a purchase from them. I will never, ever buy anything from Cookie's again.

In conclusion, I would advise anyone considering purchasing from Cookie's to think twice before doing so. The customer service is subpar, and the return process is unnecessarily lengthy. I hope that Cookie's takes note of this review and improves their service in the future.

So, I had a pretty bad experience with Cookie's. I ordered some clothes that were not in stock, and they just never shipped them. I was pretty upset about it, and they kept giving me different excuses for why they couldn't send them. First, they said it was a "shipping error", then they said it was a "stock error". But the worst part was that they wouldn't give me a refund because of some kind of PayPal error. I had to file a claim with PayPal, and I'm still waiting for them to help me out.

I did some research, and it turns out that Cookie's is not even PayPal verified. I am, though, so I don't know why they couldn't process my refund. It's pretty frustrating, and I would definitely recommend using a different company for your clothing needs. You don't want to end up like me, with no products and no money.

So, I made an order on Cookie's website, cookieskids.com, but I messed up and entered an old address. I tried to call customer service, but they were closed. So, I sent an email explaining the situation, but I didn't get a response until the next day. Unfortunately, they told me that there was nothing they could do to help me. I asked them to cancel the order, but they said it was too late because it had already shipped. They suggested that I refuse the shipment, but that wasn't possible because I don't live there anymore. I was really frustrated and disappointed with the whole situation.

To make matters worse, the customer service representative I spoke to, George, was not helpful at all. He seemed like he didn't even want to try to help me. It was really frustrating and made me feel like they didn't care about my business.

Overall, I was really disappointed with my experience with Cookie's. I feel like they could have done more to help me, especially since I reached out to them so quickly after placing the order. It's really frustrating to think that someone else is enjoying my order now. I don't think I'll be shopping with Cookie's again in the future.

Been shopping at Cookie's for years and never had a problem until recently. Ordered a shirt for my son, but it never arrived. Contacted customer service and they were no help at all. They kept insisting that they shipped it out and that it must have been the carrier who lost it. But why would the carrier take out just one shirt out of the whole package? It doesn't make sense to me. I paid for the shirt and didn't receive it, and they won't do anything about it. It's frustrating and disappointing. I used to love shopping at Cookie's because the clothes are great, but this experience has left a bad taste in my mouth. I won't be shopping with them again. It's a shame because they've lost a loyal customer.

I gotta say, my experience with Cookie's (cookieskids.com) was not the best. I placed an order and it took a whopping 2 weeks just to process! And then, to make matters worse, it took almost 3 weeks to actually ship out. I was getting pretty frustrated waiting around without any updates from CookiesKids.

But then, when I finally did get an update, I found out that 3 items from my original cart were being cancelled because they were out of stock or no longer sold. What's up with that? It seems like CookiesKids doesn't update their website very often, because they were still advertising those items and even letting me add them to my cart without any warning that they were out of stock.

To make matters even worse, after they cancelled those items, they also removed a $10 coupon from my order, which ended up overcharging me for my final order. I was pretty upset about that, and when I tried to reach out to their customer service, I had a pretty bad experience. I had to deal with them four times, and it was just a stressful mess.

Honestly, I wouldn't recommend shopping at Cookie's. It's just not worth the hassle and frustration. Save yourself the trouble and shop somewhere else.

I received an order that was a gift to my granddaughter. It was baby clothes for her new doll. She was excited so tore the bag. We through the bag away as we were picking up wrapping paper. I sat with her as we went over the items. And I knew I was missing an item and confirmed it with my order. I contacted cookies...they wanted a picture of the bag and the clothes in it. Why would u want that when I'm missing an item?!?! I told them I threw the bag away. I asked for a refund that was less than $20 and they refuse. I contacted them 8 times! Never answered me back. Then the 9 time, I get a bunch of emails saying it's close case! What?!? No it's not! I need a refund for a missing item. I'm never buying from them again. Worst customer service !

So apparently I get an email from cookies customer service and this is what they wrote

your recent CookiesKids.com order 3966181 has been cancelled. The cardholder did not authorize the charges for the order listed. All future orders will be cancelled without further notice.

This information has been reported to the proper authorities.

Customer Service
CookiesKids.com
CustomerService@CookiesKids.com
USA  1-877-942-6654
INTL +001-347-689-0300
Fax  1-877-776-9629
Office Hours: Mon-Fri 10AM-6PM EST

I contacted the fraud department and they said that cookies put me on a black list, really so I get put on a black list for an order I never recieved, yr pathetic...

I have ordered some clothing from this site www.cookieskids.com and everything was of incorrect size. I contacted customer service and asked for a replacement and they agreed but said that I have to pay for the return shipping. I asked for a return label but they refused to provide that. So I ended up paying extra money to ship everything back. And I would like to remind that was their mistake and I was the one who suffered from that!
I got the correct size clothing but I also saw how unprofessional this company is and I will never order from them again. This place is just not worth it.