CookiesKids
reviews and complaints

I gotta say, I had a pretty bad experience with Cookie's. I was so excited to get my package, but when it finally arrived in my city, they didn't put my full address on it! Like, come on, how am I supposed to get my stuff if they don't even know where to send it? So, of course, it got sent back to the sender. This was back in February, and I've been trying to get it sorted out ever since.

I reached out to them right away, but they told me I had to wait until they received the package back before they could send it out again. I was like, okay, fine, I'll wait. But then I waited and waited and waited some more. It's now April, and I'm still waiting! I'm so fed up at this point that I just want my money back. I mean, it shouldn't take two whole months just to get a package, right?

But nope, they're still making me wait. They said they need to do an investigation to see if the package was lost, and then I have to wait another five days for a refund. Like, seriously? This is just terrible customer service, if you ask me. I'm so disappointed in the whole experience.

I recently made a purchase on Cookie's website for some slippers. Unfortunately, I did not receive all the slippers I ordered. I reached out to their customer service team, but they insisted that they had sent me everything. I was frustrated and disappointed with their response.

To make matters worse, their refund process was a nightmare. I wasn't even sure if I would be able to get a refund at all. It felt like they were making it intentionally difficult for me to get my money back.

It's frustrating to think that they have my money and I don't have all the products I paid for. It's not a good way to do business. I hope they can improve their processes and make things right for their customers.

Their customer service team was not helpful at all. I don't even think they understood the issue I was having. It's disappointing to see a company that doesn't seem to care about their customers.

I would advise anyone considering shopping on Cookie's website to think twice. They need to do better if they want to keep their customers happy. It's not enough to just take people's money and send them incomplete orders.

In conclusion, I hope Cookie's takes a step back and evaluates their business practices. They need to prioritize their customers and make sure they are getting what they paid for. It's not enough to just offer products, they need to offer good customer service too.

I gotta say, I'm blown away by Cookie's (cookieskids.com). I got two little girls, one's six and the other's ten, and I put in a big ol' order last week. But then my credit card company went and flagged it as fraud the very next day! I was all like, "Oh no, am I getting scammed by some fake company?" So I went and read a bunch of reviews, and let me tell you, they were all over the place. But in the end, I decided to take a chance and let the funds go through.

And boy, am I glad I did! I got an email confirmation right away, and then they kept me updated on the shipping status. And today, the box finally arrived! My girls were bouncing off the walls with excitement, and honestly, so was I. The prices were amazing, the shipping was super fast, and the quality of the products was top-notch. I only had to return two things because they weren't exactly what I was expecting, but that's just the nature of online shopping, right?

Overall, I'm seriously impressed with Cookie's. They've got a customer for life in me!

So, I ordered a product from Cookie's, and I was pretty excited about it. I mean, who doesn't love getting new stuff in the mail? I even paid extra for expedite shipping, which was supposed to take only 3 days. But guess what? I didn't receive my package until 9 days later! Can you believe it? I was so disappointed.

I decided to call Cookie's on the 4th day to see what was going on. But all they told me was that they couldn't issue a refund until the package was delivered. I mean, come on! That's not very helpful, is it? When I finally received my package, I called back to ask for a refund. But guess what? They told me I wouldn't be issued a refund because the package was delivered within the expedited time. But that was a lie! It took way longer than 3 days to get to me.

I asked to speak with a supervisor, but they told me I could only do so via online messaging. I mean, seriously? That's not very professional, is it? And when I tried to do a refund on the sale itself, they told me I would be charged to return the item. Can you believe it? I was so frustrated.

Honestly, I wouldn't recommend dealing with these people. Or should I say person? Because it seems like I was only dealing with one individual during multiple calls. It's just not worth the hassle. Save yourself the trouble and find a different company to buy from.

I bought some stuff from Cookie's website on June 2nd, 2018. I paid more for express shipping than the actual merchandise, and they said I would get it on June 6th, 2018. But guess what? I still haven't received it! I called their customer service department and asked to speak to a supervisor. The supervisor was really rude and told me that my merchandise was on its way. She couldn't tell me when I would receive it, and she couldn't give me a refund because the package was already on its way. I had to file a dispute claim with my credit card company to get my money back. Now I have to spend more money because the merchandise was supposed to be an outfit for my grandson's birthday today. I'm really disappointed with this company. They don't keep their promises when it comes to delivering merchandise on time, even when you pay extra for it. I won't be recommending or buying from them again.

I recently had an experience with Cookie's (cookieskids.com) that left me feeling frustrated and disappointed. I had ordered some items and paid for 3-day delivery, but after a week, I was told that FedEx had already received my package. However, when I checked the FedEx system, I saw that only a label had been created and the package had not actually been received.

After 10 days, FedEx claimed that the package had been delivered, but I had not received it. When I contacted Cookie's, they told me that the package had been shipped on August 30th, but another agent had told me that FedEx had received it a few days later, not a week after my order was made on August 23rd.

I decided to create a claim since I had not received my package, but after a month, the case was closed and I was denied a refund. What frustrated me even more was that Cookie's did not call or email me to discuss the situation. They simply made an internal decision without any communication with me.

Overall, my experience with Cookie's was disappointing and left me feeling like they did not care about my situation. I would caution others to be careful when ordering from them, especially if you are relying on timely delivery.

So, like a month ago I bought some clothes for my little bro from Cookie's 'cause they was havin' a big ol' sale. I got a pair of shorts and a t-shirt for my little one and I was feelin' pretty good about it. But then, I got an email sayin' I made another transaction when I didn't! They charged me almost 30 bucks for no reason and sent me clothes I didn't even want. I tried to contact their customer service, but let me tell ya, it was the worst experience ever. They only replied once out of all the emails I sent and all they said was "your order is in process." It took 'em like 2 or 3 weeks to even respond to me! I mean, come on, when you buy somethin' they take your money right away, but when you need help they take forever? That's just not right. People should be able to trust who they buy from, not gettin' ripped off like this. It's just plain outrageous.

I talked to Nicole on the phone about my store credit and she told me the amount, but it didn't seem right to me. I told her that my original total was over $100 and I never had to pay for shipping and handling. I repeated this four times, but she didn't seem to want to help me. She got an attitude with me, so I decided to ask for a refund instead.

Later, I did the math myself and called back to prove my point. Nicole sent me to Ryan, who was also rude and wouldn't listen to me at first. Finally, he realized that I was right and apologized.

I didn't appreciate the way that Nicole and Ryan treated me. They were rude and didn't seem to want to help me. I would rather go to my local mall and buy things there instead of dealing with them again.

I done ordered some bottle nipples from Cookie's website, thinkin' I was gettin' the ones I saw advertised. But when I got my order confirmation, it was for some completely different ones! I didn't even look at nothin' else on the site, so I knew it wasn't my mistake. I caught it pretty quick, though, and called up customer service to get it fixed.

But when I told 'em what happened, they tried to tell me it was my iPhone's fault! They said somethin' about the cookie messin' up the order, and that it happens all the time with iPhone orders. I don't know about all that, but I do know that the bottle nipples I wanted were bein' discontinued and I wanted to order 'em before they were gone for good. But they said they didn't have 'em and were workin' on takin' 'em off the site.

I was pretty ticked off that they weren't takin' any responsibility for the mistake, and that they weren't gonna help me get the bottle nipples I wanted. I ain't never gonna order from Cookie's again, and I wouldn't recommend it to nobody else neither.

I ordered some clothes for my child on July 18th from Cookie's website. Unfortunately, I was in New York to bury my mother who passed away from cancer. My neighbor told me that my package never arrived, so I emailed Cookie's customer service. They told me that it would take 7 to 10 business days for my money to be refunded back to my card. I called my bank to let them know about the timeframe so they wouldn't charge me insufficient funds.

The next week, I emailed Cookie's again, but still no refund. The week after that, still no refund. It's now August 4th, and I still haven't received my refund. Someone needs to explain what's going on and do it fast. Cookie's told me that my money would be refunded in 7 to 10 business days, and I told my bank about it. Now, I have six $30 insufficient funds charges because my account was negative $47 from the credit that I'm supposed to pay back.

Cookie's, corporate, or a manager better call me and pay me my refund money and also $180 for the insufficient funds that the bank is charging me because my account is negative. I will never use Cookie's again. I can't even get my daughter any clothes or school supplies because I'm in the hole $230 because of them not returning my money like they said they would. I will be writing bad reviews everywhere and make sure people know not to order from here. This is just sad how they treat people. My daughter is going to be out of luck. I am a single parent who just lost my mother to cancer, and now this. Thank you very much. I hope they can sleep at night while I'm stressing and worrying about how I'm going to survive with no clothes, food, and supplies for my kids.

Be careful with this company. Be aware that you may pay for merchandise and they may not send you all of your merchandise and when you request either a replacement or a refund they may take over a month to simply look into it. Guys please be aware of professional scams. That is when a business is a legit business but still commit fraud or scams via their business. For example you pay for 30 items but they may only send 25 without any resolution what so ever. This is based on my experience alone. my opinion based on my experience. Read and find the reviews. just pay attention to the bad ones. Companies may pay people for good reviews. Again all is an honest opinion based on experience. Angie /Kim please stop the fraud, people work hard for their money. By definition fraud is wrongful or criminal deception intended to result in financial or personal gain. a person or thing intended to deceive others, typically by unjustifiably claiming or being credited with accomplishments or qualities.

So, I was really excited to order some stuff from Cookie's (cookieskids.com). I ordered a lot of stuff, but unfortunately, some of it never came. I was pretty bummed out about it, but I figured I could just contact their customer service and get it sorted out.

Well, let me tell you, that was a whole ordeal in and of itself. They said they had to do a claim, which I didn't really understand, but I figured it was just part of the process. But then, it ended up taking twice as long as they said it would! I was getting pretty frustrated at this point.

Finally, I decided to contact their customer service through their chat feature. I had to wait on hold for two hours before I could even start the chat! And then, the chat conversation took at least twenty minutes in between each response. It was a real pain.

But, I finally got through to someone and they told me that they could either reship my package or refund me. Honestly, I wish they had told me that from the beginning! It would have saved me a lot of time and frustration.

This is actually the second time I've tried to order something from Cookie's, and it's the second time it's been screwed up somehow. Needless to say, I'm pretty disappointed and I don't think I'll be trying with them again.

This website is not the best. I bought some clothes more than 14 days ago and they still haven't sent them to me! I'm so frustrated! I contacted customer service and they told me that my order is still being processed. They said that they will send me a tracking number as soon as my order is shipped, but it's been so long already! I talked to another customer service representative and they told me the same thing. They said that the warehouse is really busy and they are trying to get all the orders out before the weekend. I hope they do because I really need those clothes!

So, I decided to give Cookie's a try and boy was I disappointed! I placed my order and waited patiently for it to arrive. However, it took a whopping 2 months for my order to finally show up at my doorstep. I mean, come on, that's just ridiculous!

To make matters worse, when I contacted them about my order, they gave me the run around for two whole weeks about whether they would re-ship my order or give me a refund. I was so frustrated! Every time I asked to speak with a manager or someone in a higher position, they always had some excuse or another.

Honestly, I have never had such a terrible experience with an online store before. This was my first and last time ordering from Cookie's. I wouldn't recommend them to anyone.

And don't even get me started on their monogram orders. It takes them a whopping 3 weeks just to process it and another week to ship it out. That's just unacceptable!

Overall, my experience with Cookie's was the worst ever. They are not organized at all and their customer service is terrible. Save yourself the headache and shop somewhere else.

I recently made a big purchase on Cookie's website, spending over $100 on clothes for my son. Unfortunately, every single item I received had to be returned. I thought I had ordered a size up from what my son needed, but even then the clothes were too small. To make matters worse, the uniform pants I ordered were much darker than they appeared on the website.

It took almost a whole month for my order to arrive, and I was extremely disappointed with the quality of the clothes. I decided to contact the company to see if they would cover the cost of return shipping since I had to return everything. However, they refused to reimburse me for the shipping costs.

I was especially frustrated because if I had ordered from Cookie's through Amazon, the return shipping would have been covered. I definitely won't be ordering from them again in the future. Overall, I was really disappointed with my experience with Cookie's and would not recommend them to anyone looking for quality children's clothing.

I had a bit of a frustrating experience with Cookie's website. At first, I tried to log in with my email and password, but it kept telling me it was incorrect. I decided to reset my password, but then it told me that the email address already existed. I had to enter a code that was a combination of letters and numbers, but by the time I did that, it said my time had expired. Finally, I was able to log in and check my order status, but it said that I didn't have any orders. This was strange because the money had already been taken out of my account. I tried to contact customer service, but they required an order number, which I didn't have. Overall, I'm not sure if I trust this website. I would either like my money back or my item.

I recently made a purchase of uniforms for my kids from Cookie's website (cookieskids.com) on 1st August 2022. Unfortunately, the uniforms turned out to be too big for my children, so I decided to return them on 6th August 2022. However, I was informed by the Cookie's representative that the warehouse would not receive the item until the 15th of August, even though I had a confirmation from the Post Office that the item had been delivered to the destination on the 11th of August using Cookies RMA.

Despite the confirmation, the Cookie's representative informed me that the item had arrived but had not yet been inspected at the warehouse. It was only in their possession four days later, on the 15th of August. To my dismay, I was informed that it would take another 5 business days for the inspection process to be completed. I was not happy with this delay, and to make matters worse, today, I received more shenanigans with bogus excuses.

I am extremely disappointed with the service I received from Cookie's. The delay in processing my return and the lack of communication from their end has left me frustrated. I had high hopes for this website, but now I regret making a purchase from them. I will never, ever buy anything from Cookie's again.

In conclusion, I would advise anyone considering purchasing from Cookie's to think twice before doing so. The customer service is subpar, and the return process is unnecessarily lengthy. I hope that Cookie's takes note of this review and improves their service in the future.

So, I had a pretty bad experience with Cookie's. I ordered some clothes that were not in stock, and they just never shipped them. I was pretty upset about it, and they kept giving me different excuses for why they couldn't send them. First, they said it was a "shipping error", then they said it was a "stock error". But the worst part was that they wouldn't give me a refund because of some kind of PayPal error. I had to file a claim with PayPal, and I'm still waiting for them to help me out.

I did some research, and it turns out that Cookie's is not even PayPal verified. I am, though, so I don't know why they couldn't process my refund. It's pretty frustrating, and I would definitely recommend using a different company for your clothing needs. You don't want to end up like me, with no products and no money.

So, I made an order on Cookie's website, cookieskids.com, but I messed up and entered an old address. I tried to call customer service, but they were closed. So, I sent an email explaining the situation, but I didn't get a response until the next day. Unfortunately, they told me that there was nothing they could do to help me. I asked them to cancel the order, but they said it was too late because it had already shipped. They suggested that I refuse the shipment, but that wasn't possible because I don't live there anymore. I was really frustrated and disappointed with the whole situation.

To make matters worse, the customer service representative I spoke to, George, was not helpful at all. He seemed like he didn't even want to try to help me. It was really frustrating and made me feel like they didn't care about my business.

Overall, I was really disappointed with my experience with Cookie's. I feel like they could have done more to help me, especially since I reached out to them so quickly after placing the order. It's really frustrating to think that someone else is enjoying my order now. I don't think I'll be shopping with Cookie's again in the future.

Been shopping at Cookie's for years and never had a problem until recently. Ordered a shirt for my son, but it never arrived. Contacted customer service and they were no help at all. They kept insisting that they shipped it out and that it must have been the carrier who lost it. But why would the carrier take out just one shirt out of the whole package? It doesn't make sense to me. I paid for the shirt and didn't receive it, and they won't do anything about it. It's frustrating and disappointing. I used to love shopping at Cookie's because the clothes are great, but this experience has left a bad taste in my mouth. I won't be shopping with them again. It's a shame because they've lost a loyal customer.

I gotta say, my experience with Cookie's (cookieskids.com) was not the best. I placed an order and it took a whopping 2 weeks just to process! And then, to make matters worse, it took almost 3 weeks to actually ship out. I was getting pretty frustrated waiting around without any updates from CookiesKids.

But then, when I finally did get an update, I found out that 3 items from my original cart were being cancelled because they were out of stock or no longer sold. What's up with that? It seems like CookiesKids doesn't update their website very often, because they were still advertising those items and even letting me add them to my cart without any warning that they were out of stock.

To make matters even worse, after they cancelled those items, they also removed a $10 coupon from my order, which ended up overcharging me for my final order. I was pretty upset about that, and when I tried to reach out to their customer service, I had a pretty bad experience. I had to deal with them four times, and it was just a stressful mess.

Honestly, I wouldn't recommend shopping at Cookie's. It's just not worth the hassle and frustration. Save yourself the trouble and shop somewhere else.

I received an order that was a gift to my granddaughter. It was baby clothes for her new doll. She was excited so tore the bag. We through the bag away as we were picking up wrapping paper. I sat with her as we went over the items. And I knew I was missing an item and confirmed it with my order. I contacted cookies...they wanted a picture of the bag and the clothes in it. Why would u want that when I'm missing an item?!?! I told them I threw the bag away. I asked for a refund that was less than $20 and they refuse. I contacted them 8 times! Never answered me back. Then the 9 time, I get a bunch of emails saying it's close case! What?!? No it's not! I need a refund for a missing item. I'm never buying from them again. Worst customer service !

So apparently I get an email from cookies customer service and this is what they wrote

your recent CookiesKids.com order 3966181 has been cancelled. The cardholder did not authorize the charges for the order listed. All future orders will be cancelled without further notice.

This information has been reported to the proper authorities.

Customer Service
CookiesKids.com
CustomerService@CookiesKids.com
USA  1-877-942-6654
INTL +001-347-689-0300
Fax  1-877-776-9629
Office Hours: Mon-Fri 10AM-6PM EST

I contacted the fraud department and they said that cookies put me on a black list, really so I get put on a black list for an order I never recieved, yr pathetic...

I have ordered some clothing from this site www.cookieskids.com and everything was of incorrect size. I contacted customer service and asked for a replacement and they agreed but said that I have to pay for the return shipping. I asked for a return label but they refused to provide that. So I ended up paying extra money to ship everything back. And I would like to remind that was their mistake and I was the one who suffered from that!
I got the correct size clothing but I also saw how unprofessional this company is and I will never order from them again. This place is just not worth it.