Young Explorers
reviews and complaints

I recently made a purchase on YoungExplorers.com for over $300. To my surprise, my bank account was charged three times with three different prices, all over $300. I immediately called their customer service line, which was a complete joke. The representative told me that they needed to hold my money until they confirmed that my account was trustworthy. I couldn't believe what I was hearing! It was clear that they had charged me three times for the same order, and I wanted to cancel it. However, the customer service reps, who seemed to be foreign workers, were either playing games with me or had no idea what they were doing. They did not cancel my order(s) despite my repeated requests.

After speaking with several customer service reps, my order was finally duplicated as I was charged. I now have to wait to receive these duplicate orders and then ship them back to YoungExplorers.com. Who knows how long it will take for me to get reimbursed! To make matters worse, they advertise on their website that you can visit the FedEx site to get free shipment for returns. This is a fraudulent claim, and I am beyond furious. I will never shop at this company again, nor do I recommend them to anyone. My rating for them is a zero star, but they make you press a star in order for your review to post.

In conclusion, I had a terrible experience with YoungExplorers.com. Their customer service was unhelpful, and they charged me multiple times for the same order. I would not recommend this company to anyone, and I will never shop there again.

I had a really bad experience with YoungExplorers. I ordered six items for my grandson's birthday on April 4, 2020. They sent me an email on April 14 saying that the items had shipped, but it's already May 4 and I still haven't received them. To make matters worse, they have an offshore answering service that keeps taking phone orders even though they have no intention of shipping the items. I've tried to contact customer service three times by email and phone, but each time I had to wait for 45 to 52 minutes on the phone. Finally, one of the operators admitted that customer service was completely closed and they were just an answering service that couldn't help with orders.

I understand that businesses are facing challenges during the pandemic, but this is not a case of business interruption. YoungExplorers has no intention of fulfilling orders. I'm really disappointed that my grandson didn't receive his gifts on his birthday, even though I ordered them three weeks in advance. If you're planning to buy gifts for a child's birthday or any other special event, I strongly advise you not to order from YoungExplorers. You'll never receive your order!

So, I got this catalog from Young Explorers and I was pretty excited to order something from them. I decided to get a pair of walkie talkies for a present. When I got the package, I was pretty disappointed because the walkie talkies were not the same as the ones in the catalog or on the website. I did some research and found out that the ones I received were actually a lot cheaper than the ones I paid for. I also found the same photo of the walkie talkies I wanted on another website for a similar price to what I paid.

I was pretty upset that I was sent a lower quality product than what was advertised. There was no packing form in the box to help me return the items, so I had to call customer service. It was really hard to understand the woman on the phone, but eventually she gave me an address to send the items back to. I'm really worried about the shipping cost because I want to make sure I have proof that I sent the items back. I'm still waiting to see if I'll get a refund or if I'll have to file a fraud claim with my credit card.

Overall, I'm pretty disappointed with my experience with Young Explorers. I thought they were a legit company, but it seems like they're not very reliable. I wouldn't recommend ordering from them unless you're willing to take a risk.

I recently made an online purchase from Young Explorers for my granddaughter. I ordered three items on July 11, 2020, and received an email on July 17th confirming that the items had been shipped. I was excited to receive the package and eagerly waited for it to arrive. However, my excitement was short-lived.

On July 27th, I tried to track the package, but to my surprise, there was no way to track it. I was simply redirected back to my order form, which stated that the items had been shipped. I was confused and frustrated, so I decided to reach out to customer service for help. I received a prompt response, which stated that my entire order had been put on hold "to verify the billing address."

I was taken aback by this response because my billing address was correct. I then called customer service to inquire about the issue and why I was not notified about it. To my surprise, I received conflicting responses, which left me even more confused. It became clear that my granddaughter's gifts were never shipped, and I was never notified of any issue. The only reason I found out about the problem was because I reached out to customer service.

I was extremely disappointed with the service I received from Young Explorers. I cancelled my order and will never shop with them again. It is unacceptable for a company to not notify their customers of any issues and leave them in the dark. I do not recommend Young Explorers to anyone and suggest finding a more reliable company to shop with.

I recently had an experience with YoungExplorers and I must say, it was not a pleasant one. I placed an order for two items on November 26th and received a confirmation email with an order number. However, after two weeks had passed, I had not received any updates on my order. I decided to reach out to them via email and received an automated response stating that they were busy and to have patience. Unfortunately, this response did not provide any concrete information about my order.

As time went on, my granddaughter's birthday and Christmas came and went, and I still had not received my order. I checked the status of my order frequently and it always said "In process". It wasn't until early January that I checked the company website and discovered that one of the items I had ordered was not available. I was disappointed that they had not contacted me to inform me of this.

On January 12th, I finally received an email stating that my order had shipped via FEDEX. However, when I checked the tracking function, I learned that it had shipped four days prior and was scheduled to arrive on the same day. The product I received, an off-road stunt buggy, was the flimsiest piece of junk to come out of China. The package it came in weighed only two pounds, yet they charged me $26.99 for shipping from New Jersey to Vermont. This was the stated shipping charge for both items when I ordered them, even though the second item was substantially larger and heavier.

Overall, I would advise others to stay away from YoungExplorers. My experience with them was frustrating and disappointing. I hope that they can improve their customer service and communication in the future.

I gotta say, I had a pretty bad experience with YoungExplorers. I ordered a bunch of stuff for my grandkids, spent almost $600, and ended up getting two of everything. And to make matters worse, they charged me $1200 on my credit card! I tried calling them twice today to figure out how to return one set, but they told me there was a return label with the packing sheet, which there wasn't. They said I had to take it to the post office and negotiate return costs, but that sounds like a real hassle. On the back of the order sheet, there were instructions to return the items with their prices, but I never got a confirmation with the itemized list and cost. So I called again tonight, and the customer service person argued with me and kept repeating himself (and their call center is in the Philippines, so it's hard to understand). He said they don't provide shipping labels, but he gave me the return address and said I had to pay for the return of items. I got so upset I had to hang up. I'm gonna try to find their corporate office number, but I've learned my lesson with these folks. When I googled Young Explorers, Amazon came up, and I found out that their prices are much cheaper if you order through Amazon (for example, $14 vs. $21). Also, it's confusing because Pyramid Collections, which is a clothing and sensuality website, is the paperwork from one of my shipments, but Young Explorers is the other. They must be affiliated. I'm never buying from them again, and I encourage anyone else reading this not to buy from this company.

This company is not good at all. My mother-in-law got my daughter a "pucci puppy" stuffed animal in a little purse for her birthday. The description said it came with accessories and magnetic "dog treats" that stick to the dog's mouth. But when we got it, the "treats" had no magnets and no writing on them like the picture showed. I called the company to explain, but they said I had to send it back on my own and they would review it and send me a new one. But I had just given it to my daughter, so I didn't want to take it away. Other companies like Amazon will send you a replacement first, then you send the old one back. But they said they could only do that if I paid for a new one. But my mother-in-law sent it from another state, so it would be complicated to get a new one. I asked to speak to a manager, but they couldn't find one and said someone would call me back. But no one ever did. They were not helpful at all and seemed clueless about their own merchandise. Their return policy is ridiculous, especially for defective merchandise. I was going to order more things from them for Christmas, but now I won't. I threw away their magazines and I wouldn't recommend them to anyone. Other reviews are similar to mine, and they don't give you what they advertise. Is that even legal? Don't order from them.

This website is not worth your time or money! I made the mistake of ordering a product for my niece near Christmas and it came in the wrong size. When I called to exchange it, they told me I had to make another purchase and return the first one. I should have known better, but I was so focused on Christmas that I didn't think twice about it. I found a better product elsewhere and tried to cancel the second order, but they claimed it had already shipped and it didn't arrive in time. I had to initiate a second return as well.

The customer service is terrible! They put you on hold for long periods of time and some of the representatives are rude. They don't seem to care about helping you at all.

The return process is also shady. They tell you to fill out a form on the back of the packing invoice, but I didn't see one. When I called to ask about their advertised "easy Fedex online service to print a prepaid return label," they said they don't do that and instructed me to just write the return reason, order number, refund amount, etc. anywhere on the product description paper that comes in the box.

In hindsight, I also realized that the confirmation emails were a different amount than when I checked out on the website. This is a huge red flag!

I returned both items via UPS with tracking numbers and it says both items were received in late December. I called in early January to follow up and they said refunds can take up to 6 weeks (which is also listed on their site).

I called back today (mid to late February) and the first representative hung up on me. They claimed they couldn't verify that the products were returned. The second representative kept me on the phone for over 30 minutes and tried to give pushback on the returns. I pushed back harder and they finally claimed their supervisor approved the refund. They then changed their tone and said they'll refund me, which will take 3-4 weeks. This is obviously a tactic to make it too late to dispute the charges. I went ahead and started a dispute with my credit card company. I hope it works out!

It's sickening to think that this website may have scammed the elderly lady who lived in my house before me. She may have been duped into buying gifts for her grandchildren. Don't make the same mistake I did. Stay away from this website!

So, my son received a $100.00 item from Young Explorer's for his birthday, which was sent by a friend. However, we felt that the item was too similar to something he already had, so we decided to exchange it. I have purchased items from Young Explorers many times before, so I knew that I would have to pay $26.00 out of pocket for the oversized, insured, UPS shipping. I sent the item back to Young Explorers on December 3, but it took a month for them to acknowledge the return. I had followed their instructions and written on the back of the return form the items we wanted in exchange for the original gift, but after two weeks of multiple follow-up phone calls, I was told that they credited my friend's credit card, which was now being declined, and that they were unable to exchange the item.

I was surprised to learn that Young Explorer's UNPUBLICIZED/UNWRITTEN store policy is that EVERY item is ALWAYS credited back and requested items for EXCHANGE are then RECHARGED to the purchaser. This means that the gift giver ALWAYS knows if the recipient returns the gift for something else, which can be awkward. In my case, I would actually have to call my friend and ask her to give them a new credit card number because I don't know if her expiration date is different from the one in their computer or if her card number was stolen and she's cancelled her card. This is a very awkward situation to be in, and it's disappointing that Young Explorer's doesn't make this policy clear on their return form or website.

When I spoke to a representative at Young Explorer's, they told me that this was their state law, but I couldn't find any information about this policy online. When I asked to speak to a supervisor, they were incredibly indifferent and basically read a "one size fits all" script on how to handle situations like these. I never raised my voice or used bad language, but I did tell them that their customer service is extremely misleading, disappointing, and certainly not geared towards satisfying their customers. It's not 100% as stated on their website.

Overall, I'm very disappointed with my experience with Young Explorer's. I will definitely ask my friend if she has been credited for the amount, and I will encourage her and ALL of my friends to shop elsewhere for true customer service. They need to take a lesson from Zappos, Target, or the Department of Motor Vehicles for that matter.

I recently had an experience with YoungExplorers that left me feeling frustrated and disappointed. I received a VIP welcome letter promising a rebate, but when I tried to submit the required documentation, I encountered several roadblocks.

Firstly, I had no sales receipt as I had ordered by phone and was only given an order number. Secondly, the package with my order did not include a price, and as I had sent a separate package as a gift, I had no sales receipt with price sent to me. Lastly, I never received any confirmation in any form from YoungExplorers, only an order number.

The welcome letter suggested I could submit a claim online at YoungExplorers VIP.com, but I was unable to find a claim form to submit. I called customer service multiple times, but the responses were inadequate and unhelpful. It wasn't until I spoke with a CS agent named Matthew that I finally received the detailed confirmation info I needed.

Despite this, I was told it would be up to three more weeks before I received anything owed to me since my request had only been processed a few days earlier. This experience left me feeling frustrated and disappointed, and I plan to cancel my VIP membership before the grace period runs out.

Overall, I believe that YoungExplorers needs to improve their customer service and communication with their customers. It is important to provide clear and concise instructions, as well as timely responses to customer inquiries. I hope that they take steps to improve their service in the future.

So, I got this email from YoungExplorers.com, and they were asking me about my complaint. They said they didn't have enough info, so I had to call customer service. I did, and I told them I wanted to cancel my order, but they wouldn't let me. They charged me $35 for something called an international surcharge, and when I asked what that was for, the guy on the phone couldn't even tell me. And then there was another charge of $2 for a carrier surcharge. What's that all about?

At first, they told me it would be free to send the product back and get a refund, but when I went to the post office in Calgary, they said it would cost me $59 to send it back. That's crazy! I'm not paying that much just to return something. So, I decided to keep the product.

I asked the guy on the phone if there was anything he could do to speed up the refund process, but all he said was "is there anything else I can help you with?" I mean, seriously? You're not going to do anything about this? He just said "have a nice day" and hung up on me.

I have to say, the customer service at YoungExplorers.com is terrible. I'm never buying from them again. It's just not worth the hassle.

Last year, I splurged on over $200 worth of toys from YoungExplorers.com and I was thrilled with my purchase. However, this year, I had a completely different experience. I placed an order and didn't hear anything back from them. I tried to contact them through their website, but it was down for almost two weeks in late October and early November. I was frustrated and worried that I wouldn't receive my order in time for the holidays.

I decided to call their customer service line twice, but both times I was told that they couldn't access my order information and that someone would call me back within 24 hours. Unfortunately, I never received a call back. Finally, on Sunday, November 7th, the site came back online. I was relieved, but still concerned about my order. I decided to write them an email asking if I would receive my order or not. It's now November 11th and I still haven't received a response.

As a great grandfather who wants to give his grandchildren the best presents, I am extremely disappointed and unhappy with my experience with YoungExplorers.com. I have decided to cancel my order because I discovered that I could get everything I wanted on Amazon. It's frustrating to think that I wasted so much time and energy on a company that couldn't even respond to my inquiries.

I wanted to share my experience with the public because I believe that people should know what they're getting into when they shop at YoungExplorers.com. My original order number from September 11th was K6882 146, but it was cancelled due to an address issue. When I reordered with a new address, I didn't receive a new order number. Overall, I would not recommend shopping at YoungExplorers.com based on my recent experience.

again. I had a really bad experience with them. I wanted to buy a gift for my nephew and I chose YoungExplorers because they had a delivery date "by 12/17/20". But I didn't get a tracking email until 12/20, which was really late. They said it will be delivered by 12/27, which is after Christmas. My nephew was really disappointed and it ruined his Christmas celebration.

I tried to call them before 12/17 to get a status, but I was on hold for 42 minutes before giving up. It was really frustrating. I also emailed them and got a response several days later saying that they needed to verify the shipping address. But the shipping address was very clear from the start and they never responded again. I paid over $14 for shipping on a toy, which was really expensive.

Another thing that really annoyed me was that I clicked a button to get more info on getting "free shipping" and it automatically enrolled me in a $14.95/month commitment, which I definitely did not want. I had to call them to cancel that, which took quite some time as well.

I strongly advise you to avoid this company. There are many other companies that provide quality products, better prices, and good service. I will never buy anything from YoungExplorers again.

I recently made a purchase on YoungExplorers.com for my nephews' birthdays on May 21, 2020. However, by June 2, 2020, I still had not received any notification that my items had shipped. I was starting to get worried, so I decided to give them a call to see what was going on.

To my surprise, the customer service representative informed me that there was a problem with my shipping address. I was taken aback by this news and asked why they didn't call me to let me know. The representative responded in a very unprofessional manner, saying that they don't call their customers if there is a problem. I couldn't believe what I was hearing! How can a company not care about their customers?

I pressed the issue further and asked why they didn't send me an email to let me know about the issue. The representative claimed that they had sent an email, but I never received it. I was starting to get frustrated with the lack of communication and customer service from this company.

In the end, I decided to stay away from YoungExplorers.com. They clearly do not care about their customers and fail to provide even the most basic customer service. I would recommend shopping elsewhere, as there are many other places to buy from that actually care about their customers.

I will be keeping a close eye on my credit card to make sure that YoungExplorers.com does not attempt to charge me for items that they have no intention of sending. This is called theft, and I will not stand for it. In conclusion, I would advise everyone to avoid this horrible company at all costs.

I gotta say, I had a pretty bad experience with YoungExplorers.com. If you're thinking about ordering from them, you might wanna think twice. Here's why:

First of all, they don't seem to keep their website up to date very well. I ordered some Christmas items from them and paid extra for fast shipping, but then I didn't hear anything from them for a while. No confirmation, no shipping details, nothing. And then I found out that one of the items was on back order and wouldn't even be shipped until February! That's way too late for a Christmas present, if you ask me.

Another thing that really annoyed me was how hard it was to find their customer service phone number on their website. And even when I did find it, their phone tree was a nightmare. It took forever to get through to a human, and when I finally did, it turned out they weren't even an employee of Young Explorers - just some call center person.

And don't even get me started on their shipping. I paid extra for 2-day shipping, but apparently that doesn't count the day you order, or Saturdays, or Sundays. So it ended up taking 5 or 6 days to get to me. And they still took my money, of course.

Honestly, I wish I had just ordered the same stuff from Amazon. It would have been way easier and probably would have arrived on time. So if you're thinking about ordering from YoungExplorers.com, I'd recommend looking elsewhere.

I put in an order on December 2nd for some Christmas presents for my son from YoungExplorers.com. It's been a while now and I still haven't received my order. I called them up on the 9th to ask about it and they told me that it would ship out that day. But it's been two days since then and my order still hasn't shipped. I called them up again to ask about it and requested a ship date and a delivery date. But they told me that they couldn't give me either of those. They said that the items were processed and ready to ship, and that they would ship out when they do.

I was pretty upset about this, so I asked to speak to a manager. The manager transferred me to someone in corporate since I wanted to cancel my order and get a full refund. The woman I spoke to, Maria, was really unprofessional. She started cussing me out and told me that if I wanted to cancel my order, I should do it myself. I tried to explain that that was what I was doing, but she just kept cussing me out and then hung up on me.

I'm really disappointed with the way that YoungExplorers.com has handled this situation. I don't think I'll ever order from them again. It's frustrating that their customer service department is in the Philippines, but they said that their warehouse is in Massachusetts. I was really hoping to get these Christmas presents for my son, but I don't think they'll be here in time for him to enjoy them.

I recently checked out the Young Explorers website and I gotta say, I was pretty excited to see what they had to offer. Their website boasts that they offer "creative educational toys that allow children to learn and explore through play." Sounds pretty cool, right? But then I got their most recent catalogue in the mail and I was pretty disappointed.

The catalogue featured toys like "Stop the Alien Invasion" where kids are encouraged to "aim and zap with the infrared gun to vaporize the aliens" (for ages 6+). And then there's "Zap the Zombie in His Tracks" where kids are told to "score 9 hits in 30 seconds" to defeat aliens -- "but just pop his arms back on, and he's ready for another game!" (for ages 3+). And don't forget "Topple the T-Rex in His Tracks" where kids are similarly told -- "score 9 hits in 30 seconds, down he goes-ready to rise again for another fun game!" (for ages 3+).

Now, I'm not one to be a buzzkill, but what exactly are they teaching kids with these toys? And how do kids as young as 3 years old know how to discern between real and fake guns and the reasons and purposes for using guns? I'm personally appalled that they would feature such thoughtless toys - especially in this day and age.

I think Young Explorers should be ashamed of themselves for promoting these products. I mean, I get it, kids love playing with toys that involve shooting and aiming and all that jazz. But there are plenty of other ways to encourage imaginative play without resorting to promoting violence.

Overall, I was pretty disappointed with Young Explorers. I was hoping for a website that would offer truly educational and creative toys for kids, but instead I got a catalogue full of violent and thoughtless products.

I really wish I had stumbled upon YoungExplorers.com before I bought a remote-controlled crane for my grandson last October. I was so excited to see his face light up when he opened it on Christmas day, but unfortunately, it turned out to be a complete waste of money. My son told me that the remote had to be held really close to the crane to work at all, and the buttons on the remote were made of cheap plastic and had to be pushed many times to work. This made it really difficult for my grandson to play with, and I'm sure it's only a matter of time before it breaks completely.

I was really disappointed with the quality of the crane, especially considering how expensive it was. I decided to take advantage of YoungExplorer's "No Nonsense Guarantee" and try to return it for a refund. Unfortunately, this turned out to be a huge hassle. There was no return label included with the crane, so I had to call customer service to figure out how to send it back. I've called them many times over the past few months, and each time I've been told that my refund would be processed that day. But so far, nothing has shown up in my bank account.

To make matters worse, I had to pay for the shipping to send the crane back to YoungExplorers.com myself, even though they promised to reimburse me. It's been over a month since they received the crane, and I still haven't seen a refund. I'm really frustrated with this whole experience, and I hope that my review will help other people avoid getting ripped off by this untrustworthy and unreliable business.

Overall, I would not recommend YoungExplorers.com to anyone looking for high-quality toys for their kids or grandkids. The products are overpriced and poorly made, and the customer service is terrible. Save yourself the hassle and shop somewhere else!

I gotta tell ya, I ain't too happy with YoungExplorers. I spent almost $800 on Christmas presents for my little ones back on December 5th, and I just got the last of my order yesterday, March 7th! Can you believe that? I ain't never gonna order from them again, that's for sure. They don't seem to care one bit that they're taking forever to send out their stuff. They just take your money and send your items whenever they feel like it. It's ridiculous!

And don't even get me started on the quality of their products. Everything's made cheaply in China, and they charge you an arm and a leg for it. Plus, they don't even bother to send you things on time or give you any indication that they won't be sending anything for MONTHS. It's like they don't care about their customers at all.

The only reason I even ordered from them in the first place was because of those colorful, bright catalogs they send out. My kids got all excited about the toys in there, but now I know better. I ain't never gonna give YoungExplorers another dime of my money for their junk. Their lack of customer care is just unacceptable.

I wish I could give them zero stars, but I guess that ain't an option. My advice to you is to just throw their catalog in the recycling bin and send their emails straight to spam. Trust me, you don't wanna deal with the heartache of having very disappointed kids on Christmas morning.

So, I recently stumbled upon YoungExplorers.com while looking for a toy for my niece. At checkout, they offered me a discount, which I thought was great. Little did I know, buried in the fine print was a VIP subscription service that would charge me $14.95 every month. I didn't notice the charge on my credit card for a while, and when I did, I was shocked.

I called customer service and spoke to a nice lady who told me that 75% of the calls she takes every day are from people who have been charged for this service without their knowledge. It's a sneaky way for the company to make extra money, and it's not fair to their customers.

After some back and forth, I was able to get four months of charges refunded. When I escalated the issue, I was able to get two more months refunded. The rest of the charges, I had to file a complaint with my credit card company and wait for them to investigate.

It's disappointing that a company that sells toys for kids would resort to such predatory pricing tactics. I did some research and found that many others have fallen victim to this scam as well. If you search for "YNG EXPLRS VIP" on Google, you'll find countless angry reviews from people who have been charged without their knowledge.

I plan on filing an official complaint with the Better Business Bureau, and I urge others who have been affected by this to do the same. It's important to hold companies accountable for their actions and to protect consumers from these types of scams.

In December 2022, I received marketing materials from Young Explorers and I decided to give them a try and support an 'american business' as stated in their magazine. I purchased four toys totalling close to $400 dollars.

My children opened their gifts enthusiastically on Christmas days and finally got to 'play with them two weeks AFTER Christmas, each and every one of the toys did not work upon opening or immediately broke! I called January 2nd to request a refund for defective expensive toys and their customer service was horrendous. I was transferred time and time again. I called for three weeks straight until finally someone transferred me to a level 3 customer service. That person game me an address to send my package to. I mailed the package mid-january via Fedex as instructed.

It's now been 5 months, I called FedEx and they said the 'shipper" YOung Explorers should be contacted as they are responsible for the lost package since they may have provided a wrong address.

I have tried calling their customer service again to no avail. They don't speak English very well and their narrative is a script that is NOT helpful at all.

I order three products in October of 2022. That said, I just realized that this company, after researching a reoccurring charge, has been charging me $14.95 for something, not even sure what. This has been ongoing for six months. To say I am unhappy is an understatement! As a teacher, I buy many products from many companies but will certainly be informing my colleagues of this deceptive company. My credit card company has been contacted and will be starting a fraud investigation!

I received duplicate orders and duplicate credit card charges. I called customer service and they said return the duplicate order for a refund by taking it to a fedex office which I did. Since I didn’t have a prepaid label they wanted $67 to ship it. I didn’t have $67 to spend, I am on disability. I went back to young explorers website and saw that it said contact us for a fedex prepaid label which I did and was told I would have it by email in 24 hours, 4 days later I hadn’t received it, called customer service again and was told to take it to the P. O and send it USPS and pay myself for their mistake. Supposedly they will refund that cost on my cc but at this point I don’t believe them.

On Monday morning, I ordered a birthday gift through the Young Explorers website for my Grand nephew, who lives in Florida. When filling out all the information, I put in my billing address (in Minnesota), then entered my nephew’s address in Florida as the Shipping address. After entering my credit card info, I hit the purchase button. A few minutes later I got a confirmation email which showed the shipping address the same as my billing address, but with my nephews name. This was at 4:22 am. When the business opened I called customer service to get the shipping address changed. Guess what! The customer service is in the Philippines! The lady told me the order was already at the warehouse and the shipping address couldn’t be changed. I demanded to speak with a supervisor and after being transferred four times…and over one hour later, I got a supervisor. After giving him all the same information I gave the other representatives I talked to, he claimed he couldn’t change the shipping address. I then told him I wanted to cancel the order, to which he said he couldn’t do that! He said when I received it I could return it for a refund. You can’t tell me that only 3 hours after placing the order, which their website screwed up, they couldn’t change the shipping address nor could they cancel the order. I asked where their corporate headquarters were, which he said in Massachusetts. I asked for the CEO’s name and phone number. He gave me the name and corporate phone number. I called twice and got his voicemail and left a message requesting a call back, which I never got. So…I guess after spending $126 including $18 S&H, I’ll have to wait for the gift to arrive, then spend another $20 to ship it to my nephew in Florida! This is the WORST customer service I’ve ever received. Never again will I place an order with Young Explorers!

I ordered to seats from YE in November. Twice I contacted the company to see when the gifts would be delivered. Both times I reached a woman who did not speak English and all she would say was: 7-10 days. I asked will it be there by Christmas. Again, I got 7-10 days. I then decided to cancel the order. 3 times I went on the website and requested that the order be cancelled. No one ever got back to me. Finally, two weeks after Christmas; I got notification that the order would be shipped out. Again, I requested that the order be cancelled. My niece received the order today. 1/7/2022. Her daughters are happy with the gift, but because of the problems with YE I ordered another gift for the girls. So now I have spent double the amount I originally intended to spend and I still have not gotten any reply from YE. I will never purchase another thing from this company and I will advise anyone who is interested in doing so; that the customer service is horrendous. As far as I'm concerned this company played fast and loose with my money. They should be ashamed of themselves.

Can't believe they are in business. Based on this interaction, I will not consider Young Explorers. Customer service tell you some thing, possibly to end the call sooner. After multiple calls, we found out there was no change to the progress of our order and canceled the order. We found same items elsewhere. My lesson learned was to read the reviews before purchasing.

I did not get my entire order and half of what I did broke. One toy arrived broken and never worked. I returned the toys for an exchange per co.pany instructions and never received the exchange...NOR did anyone contact me concerning my return (even after I sent them an email inquiring about the return). At this point I would prefer a FULL REFUND of my money for the items returned.

Placed order on 11/6. Agent claimed system was down and could not provide order number or confirm item availability. On 11/16 card was charged twice for 2 different amounts totaling $500 (ordered about 200 worth of merch). Called their CS and was told there were no records of any charges over $126 and could not cancel order and they could not do anything.

Purchased 2 Vivitar Microscope Sets. Junk! Paint is peeling off the microscope. Called customer service 4 times. They won't send prepaid return label for their defective toys. They charged me $22 for shipping and now want me to pay again to ship it back to them! I heard people complain that Young Explores doesn't refund your money either. This company is ran by criminals! Customer Service is in India, and they don't understand what a defective product is. Can't speak to anyone in the USA.

Received this item and it does not work. I've tried replacing the batteries and it still does not work. I've called twice and get the whole system maintenance excuse and the website is down. I want to return this to purchase something else. This is going on for 2 weeks now This is unacceptable! I want a return label to send this defective product back to you
Please respond
Kathy Allen