Young Explorers reviews & complaints
Young Explorers complaints 31
Young Explorers - Toys
I did not get my entire order and half of what I did broke. One toy arrived broken and never worked. I returned the toys for an exchange per co.pany instructions and never received the exchange...NOR did anyone contact me concerning my return (even after I sent them an email inquiring about the return). At this point I would prefer a FULL REFUND of my money for the items returned.
Desired outcome: FULL REFUND
Young Explorers - Unauthorized Charges
Placed order on 11/6. Agent claimed system was down and could not provide order number or confirm item availability. On 11/16 card was charged twice for 2 different amounts totaling $500 (ordered about 200 worth of merch). Called their CS and was told there were no records of any charges over $126 and could not cancel order and they could not do anything.
Desired outcome: cancellation and refund
Young Explorers - Vivitar Microscope Set - Item #Y111422
Purchased 2 Vivitar Microscope Sets. Junk! Paint is peeling off the microscope. Called customer service 4 times. They won't send prepaid return label for their defective toys. They charged me $22 for shipping and now want me to pay again to ship it back to them! I heard people complain that Young Explores doesn't refund your money either. This company is ran by criminals! Customer Service is in India, and they don't understand what a defective product is. Can't speak to anyone in the USA.
Desired outcome: Send prepaid shipping label and refund the entire cost of this purchase.
Young Explorers - Y192007
Received this item and it does not work. I've tried replacing the batteries and it still does not work. I've called twice and get the whole system maintenance excuse and the website is down. I want to return this to purchase something else. This is going on for 2 weeks now This is unacceptable!!! I want a return label to send this defective product back to you
Desired outcome: Issue a packing slip so I can return item to you
Young Explorers - customer service
I placed an order on 10/19/2021 on the web site. I had a problem with the system accepting my new address. I called back and I thought I had the shipping address issue resolved. But I still have not received my order. On Monday, November 1st, I called the customer service number. I was told a lie by the person who answered. He said he was from Massachusetts. When I told him he did not sound like someone from Massachusetts he told me he was in the Philippines. He said the system was down and he could not help me. I called today and spoke with a lady who told me the same thing. When am I going to get my order and when am going to get some answers? I already paid for this order so who is going to help me?
Young Explorers - They Fly! They Talk! They Save the PlanetI
I ordered the above product several weeks again. I still don't have a confirmation number! The web site has been down for weeks. You can't reach them on the phone. I can't even cancel. I want to cancel and get my money back SOON.
I question the viability of this company. I can't trust them. Are they crooks?
I understand they have an extremely poor satisfaction record.
In checking into this company (after the fact) I was told via e-mail not to order from them.
I don't understand how they are allowed to opperate.
This puts my grandson's Christmas in jeopardy
Desired outcome: Complete refund
Young Explorers - Rainbow Water Spray toy backyard only ordered in March 2012.
Ordered this as one gift for my granddaughter for her birthday in April. Rec'd email "out of stock" until June 2nd. Will she receive his water spray toy sometime this summer. It was Bill to: Joyce McKinley, 1006 New Scotland Ave. Albany NY 12208 and ship to Mavis McKinley, 178 North Union Street, Burlington VT. When will she get in this purchase/gift. Please email at Joyce.m.[protected]@icloud.com regarding anything of the above. It is quite into the summer now, the gift will be useless unless shipped soon.
Desired outcome: Want Rainbow Water Spray delivered ASAP
Young Explorers - Product hasn't arrived and no email confirmation
I purchased a tent to be sent to my niece's home. The purchase was the 3rd. week of April. I never received a confirmation email. I phoned yesterday and was told they weren't clear on where it was being sent. If that is the truth, when did they plan on contacting me.
I still have not received a confirmation email. Only an email to join a discount club.
Desired outcome: Recieve the product. It was a birthday gift. Or a refund
Young Explorers - VIP status
I ordered toys at Christmas but did NOT agree to sign up for a recurring monthly charge to my account. Please stop this immediately. I will not recommend or order from this company again. You may remove me from you mailing list and your email list. This is disgraceful on your part to hide a hidden recurring charge disguised as a coupon.
Young Explorers - Tadpoles
False advertising. Photo displays a complete kit. No tank. No tadpoles. Bought in November. It is almost March and no tadpoles. Aside from that I was charged a recurring fee for a club I never joined. Too many phine calls. Too many emails...no satisfaction. No help. Why not just overnight the tadpoles? I don't think tadpoles even exist. What a farce.
Desired outcome: Refund which I received and writing this in the hopes to help someone else from aggravation. Horrible company.
Young Explorers - Zombie Blast
The arm on the zombie would not go back in the socket after being shot twice. The tab that holds the arm in won't come back up. This was a gift for my five year old grandson. He loved this toy! He tried to fix it himself by taping the arm on the zombie. 34.95 is a lot of money for a toy that was used twice. He threw away the box it came in, because of his love for this toy.He didn't want to give it up.Can you help me? Are there other complaints about this toy? I was very disappointed. This was the first time I ordered from your catalog. I would appreciate an answer from your company. My email is [protected]@gmail.com Thank you, Eileen Brady at 32 Sunshine drive White Haven Pa. 18661
Desired outcome: Would like company to give us a new zombie Blast or 34.95 back
Young Explorers - Y142448 Baby’s First Ride
Item ordered 11/9. Received wrong item 11/13. Contacted cust ser requested return label and correct item. Nov 16 my acct charged for item. 11/24 contacted cust ser, 2nd request for return label; told 3-4 weeks. 12/14 contacted cust ser told 2-3 weeks requested return label for 3rd time; finally received label. 12/14 contacted cust ser transferred 6 times disconnected after holding several minutes. Also told by 4th agent he can't find the order when he tried to track it. Could never speak to customer service rep - phone always cycled back to order department
Young Explorers - Terrible service
I will never order from these idiots again!!! I really wish I had seen all the posts on yelp (one star rating) before I ordered four things to be sent to my granddaughter way before her birthday. I got 2 emails saying thanks for your order, it will be shipped soon. Then the day before her birthday I got that stupid letter saying they had been trying to reach me by phone, which of course they had not, and they had not shipped it. When I called it was clear I was speaking to some young girl outside the us. When she said they would go ahead and send my order, it would take 7-10 business days, I lost it. I was so angry and upset, they waived the extra fee and my granddaughter received her gifts 3 days after her birthday. Then yesterday, 2 weeks past the birthday, my mother called and was livid! The same thing happened to her!
Young Explorers - Online ordering, being charged twice for one item, and the absolutely horrible customer service
Hello so here's my complaint I tried to order an item online from young explorers witch is a birthday gift but intended to help her learn how to write her ABC's great right so my daughter is turning...Read full review
I ordered this by mail. Order K138403800011 Also Whse Order ID: [protected] Imagine our disappointment when we gave it to our grandson for his birthday and one light does not work. Useless for my...Read full review
Young Explorers - horrible customer service
This is the worst children's company EVER! The customer service is horrific. Tried to exchange my 4 year old birthday present. Cost me almost as much as the item to ship it back...This is why everyone should always preferentially shop at "storefronts" with free shipping AND returns!!. Called tonight because the exchange has not been received. They informed me that they had not received the item. Thankfully I had the UPS tracking number. Item had been received 10 days ago. Once they had the tracking number..."oh yes, we do have it...will get back to you in 7-10 days..." Try explaining that to a 4 year old. Person on the phone could only follow a script, poorly. No resolution.
Young Explorers monthly charges for "VIP" status (supposedly free shipping) that I never applied for or wanted. Because of e-statements and auto-pay this charge was not noticed. I have called to...Read full review
I placed an order for 2 gingerbread houses to be sent to two different addresses by December 12 as Christmas gifts. I told the order taker that if I could not request a certain date, I would place...Read full review
Young Explorers - I really need help!
I'm quite frustrated and disappointed and have no idea what to do. I decided to write about my experience with www.youngexplorers.com website and maybe someone will be able to help me. I bought a gift for my daughter from this online store and received the wrong item. Customer service rep seemed nice and said that I can ship it back and get a replacement or a refund. I was worried so decided that refund was better. Following all the instructions I sent the incorrect product back and they said that I'll get my money after they receive the package. About two weeks later I got a notification from them that item was received and refund was processes. It is now over a month and still no money and I can't reach anyone from YoungExplorers! I really need help with this.