Xoomcustomer identification procedure

Wanted to transfer money to Hungary ($190). My transfer was put on hold due to "verification" of my identity. After a lengthy phone call with Xoom's customer service asking intrusive questions ("what the money will be used for") and after answering all the usual questions, addresses, etc. I was told to send them via email a copy of either of my passport or drivers license (!) AND my bank statement (!)...After being a victim of stolen identity, I did not feel comfortable submitting such info via open unsecured email. Offered them to give the number of my drivers license over the phone so they can verify my identity but they insisted on a physical copy (plus bank account). It appears that this is a shady company so I would advise people DO NOT TO USE XOOM!!!. There are alternatives that are more secure and reliable...

Jul 05, 2018

Post your comment