Xcel Energy / customer service

Denver, CO, US Review updated:

I am using the term "customer service" loosely. Spoke with Tim in your Wisconsin service center at 5:45 pm mountain Tues 11/28 and he should be fired. Not only did he have no information about our six hour outage he clearly didn't care. He refused to give me his last name or ID number but his accent was quite distinct and he confirmed the call center location.
You should hire people that actually care and can solve problems, not people that clearly just want to collect a paycheck without doing anything of value
He was rude, unhelpful and completely incompetent

Nov 28, 2017
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  • Po
      Nov 29, 2017

    Do you have an specific details/examples of how he was rude or incompetent?

    0 Votes

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