Wu - Yi Source / Diet Tea - Unauthorized charges, false advertisement, terrible customer service!I was outraged when I looked at my credit statement to find that I had been charged twice from wu-yi source! I ordered the tea the last week in October 2007, after two weeks if I kept the tea my credit card was suppose to be charged $37.00 dollars. My credit card was charged the $37.00 dollars that was fine, but then on November 28, 2007 my credit card was charged 54.95! I went crazy because I was on Thanks Giving Vacation in Florida, I live in New York, and I didn't receive the package that they were charging me for. I immediately called, and spoke to a customer representative who barely spoke English, he ends up putting me on hold a thousand times, and then hangs up on me. I call right back and speak to someone else and I explain the situation, and he gives me the above address and tells me to return the unused portion of the product and to write a letter of explanation. I was like "Are you Kidding Me?" However I did. I packed up more than half of the unused tea, and explained in my letter that I was on vacation and never received the second order, That I didn't even give authorization to send. I thought this whole thing is a scam because I wasn't even finished with the one month supply to see if it even worked, and they were already sending me another 2 month supply. The total charged was $90 and change and I was asking myself what the hell is it made off "gold" and it wasn't like the tea worked anyway, or should I say that I didnt even get a chance to see if it worked because I was told to send it back. (Which I did) I received a refund of $31 this week. where is the rest of my money??
5300 Ontario Mills Pkey
Phone: 1866 449-5567
I still have my original order online which stated absolutely nothing about joining a membership after initial purchase. Basically a illegal purchase has been made on my credit card not to mention, the company only does refunds every two weeks.
This company is FRAUD and I hate myself for not reading up on it on websites such as this one. I honestly would have never bought it. Oh and by the way they keep 15% of your money as well, and I had to pay for the shipping of the portion I sent back. I hope they read this and give people back their money. If I do not get my money they will continue to hear from, and perhaps see me on "Shame on YOU"!!