I have mailed them my original transcripts for course-by-course evaluation. The same day they received them, the money was taken out of my account and I received a confirmation e-mail. I have not heard from them for a month! I attempted to call numerous times and I would stay on hold for at least 24 minutes and then finally I would get disconnected and have to go over the same staff again. Finally, I got access to the internet and logged in into my account online. It said that they were missing documents. They do not accept orininals, they require them to be mailed from the educational institution you have attended, no matter where it is and what it takes to get them after completing the school 6 years ago! The worst part of it is that they did not bother themselves to send me a single letter notifying of the their requirements and missing documents in a month! Now I have to go through the process of disputing that charge on my credit card because they refuse to refund me the money for the service they did not provide me with. Please, be aware of this company!!!